# Transcode Error

**URL:** <https://forums.plex.tv/t/transcode-error/749413>\
**Category:** Plex Media Server\
**Tags:** server-unraid\
**Created:** [October 9, 2021, 1:06am UTC](https://forums.plex.tv/t/transcode-error/749413 "2021-10-09T01:06:23Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![koygi](https://avatars.discourse-cdn.com/v4/letter/k/9de053/32.png) [@koygi](https://forums.plex.tv/u/koygi)\
**Post date:** [October 9, 2021, 1:06am UTC](https://forums.plex.tv/t/transcode-error/749413/1 "2021-10-09T01:06:23Z")

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Server Version#: 1.24.3.5033  
Player Version#: 4.63.0  
[Plex Media Server Logs\_2021-10-08\_20-33-23.zip](https://forums.plex.tv/uploads/short-url/tN6kwfHZlZDfLUzXfqoVrejMrnE.zip) (4.0 MB)

My server crashed a few weeks ago, I had to reinstall my Plex docker. I seem to be having an issue transcoding MPEG4 files. I do know that before the crash, some of them were working.

I get the message “Conversion failed. The transcoder process crashed.” or it just hangs on loading.

I have tried moving the files, and doing the [Plex dance](https://forums.plex.tv/t/the-plex-dance/197064).

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 7, 2022, 1:07am UTC](https://forums.plex.tv/t/transcode-error/749413/2 "2022-01-07T01:07:24Z")

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