# Transcode Error **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [June 4, 2023, 8:21pm UTC](https://forums.plex.tv/t/transcode-error/843435 "2023-06-04T20:21:06Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![vertiN](https://avatars.discourse-cdn.com/v4/letter/v/ecccb3/32.png) [@vertiN](https://forums.plex.tv/u/vertiN)\ **Post date:** [June 4, 2023, 8:21pm UTC](https://forums.plex.tv/t/transcode-error/843435/1 "2023-06-04T20:21:06Z")
[Plex Media Server Logs\_2023-06-04\_13-17-31.zip](https://forums.plex.tv/uploads/short-url/wYupt88QK7UvLe71dKST2RKOw3u.zip) (4.5 MB) My movie keeps stopping and my TV says there is a problem with transcoding. Any idea how to fix? ---
**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\ **Post date:** [June 4, 2023, 8:43pm UTC](https://forums.plex.tv/t/transcode-error/843435/2 "2023-06-04T20:43:23Z")
You may be affected by this > [@Hardware Transcoding issues - ApolloLake & GeminiLake CPUs](https://forums.plex.tv/t/1-32-2-7002/840714/30): > > @Ekomax AND ALL with J3xxx and J4xxx CPUs – wave I’m on it. Use build 6999 I see what’s happening. I’ve given it to the Engineer to fix. ---
**Author:** ![vertiN](https://avatars.discourse-cdn.com/v4/letter/v/ecccb3/32.png) [@vertiN](https://forums.plex.tv/u/vertiN)\ **Post date:** [June 4, 2023, 8:50pm UTC](https://forums.plex.tv/t/transcode-error/843435/3 "2023-06-04T20:50:15Z")
Yes possibly, my cpu is Intel Celeron J4125 ---
**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\ **Post date:** [June 4, 2023, 8:52pm UTC](https://forums.plex.tv/t/transcode-error/843435/4 "2023-06-04T20:52:43Z")
Yeah I’m not sure what status that bug is in. I think there are certain server versions that will fix it temporarily if you roll back but you’ll have to monitor the status in that thread If that doesn’t solve the issue you might have to add additional details about your set up and have Chuck look at your logs ---
**Author:** ![vertiN](https://avatars.discourse-cdn.com/v4/letter/v/ecccb3/32.png) [@vertiN](https://forums.plex.tv/u/vertiN)\ **Post date:** [June 4, 2023, 9:02pm UTC](https://forums.plex.tv/t/transcode-error/843435/5 "2023-06-04T21:02:43Z")
What other details about my setup should I add? ---
**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\ **Post date:** [June 4, 2023, 9:09pm UTC](https://forums.plex.tv/t/transcode-error/843435/6 "2023-06-04T21:09:24Z")
The type of file you’re trying to play Transcoder settings Subtitle burn in behavior on the TV I see you have a Samsung TV. There was an issue with how many embedded subtitles you have in the file you’re trying to play. I’m not sure if that’s still a thing or they fixed it Does this problem happen on any other players you’ve tried? All of that may not matter if you’re having a problem with that bug, so I would roll back for now and see if starts working again ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [June 4, 2023, 9:40pm UTC](https://forums.plex.tv/t/transcode-error/843435/7 "2023-06-04T21:40:59Z")
Number of subtitle streams is not a Plex issue; it’s a TV issue. Friend to friend - If there’s more than the few subtitle streams needed in the file – CLEAN YOUR \*\*\*\* UP! 🤣 ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [June 5, 2023, 8:45am UTC](https://forums.plex.tv/t/transcode-error/843435/8 "2023-06-05T08:45:07Z")
FYI, the limit is 30 total tracks: video + audio + subtitles. As Chuck mentions, it is a Samsung limit. In general, it is a good idea to remove any unneeded audio and subtitle tracks, as it reduces the amount of data sent to the client when direct playing. When direct playing, Plex streams the entire file to the client, including the audio & subtitle tracks that are not selected. The client then drops any unselected tracks. Some audio tracks, such as TrueHD and DTS-HD, are multi-megabit and can add quite a bit to a stream. Not that big of a deal when streaming locally, but it can definitely affect remote streaming, possibly forcing a transcode if you’re bumping up against a bandwidth limit. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [September 3, 2023, 8:45am UTC](https://forums.plex.tv/t/transcode-error/843435/9 "2023-09-03T08:45:29Z")
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