# Transcoder crashes and stops playing video randomly

**URL:** <https://forums.plex.tv/t/transcoder-crashes-and-stops-playing-video-randomly/762602>\
**Category:** Plex Media Server\
**Tags:** server-windows, ios-legacy\
**Created:** [December 6, 2021, 9:30am UTC](https://forums.plex.tv/t/transcoder-crashes-and-stops-playing-video-randomly/762602 "2021-12-06T09:30:41Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![SHOCKWAVE](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shockwave/32/190787_2.png) [@SHOCKWAVE](https://forums.plex.tv/u/SHOCKWAVE)\
**Post date:** [December 6, 2021, 9:30am UTC](https://forums.plex.tv/t/transcoder-crashes-and-stops-playing-video-randomly/762602/1 "2021-12-06T09:30:41Z")

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Server Version#: 1.25.0.5282  
Player Version#: 7.25

After a while of playing, randomly and usually towards the end of the file - last 15 minutes or so the video stops playing and then shoots an error, transcoder crashed.

Logs are attached.

Could someone smarter than me help diagnose and fix?

[Plex Media Server.log](https://forums.plex.tv/uploads/short-url/2s6QifFkhFbru6SrXSl1RTGr6yT.log) (4.9 MB)  
[Plex Transcoder Statistics.log](https://forums.plex.tv/uploads/short-url/vZXOlbUuTugzjyP5YwL44zul0ZM.log) (110.7 KB)

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<div class="post-metadata">

**Author:** ![SHOCKWAVE](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shockwave/32/190787_2.png) [@SHOCKWAVE](https://forums.plex.tv/u/SHOCKWAVE)\
**Post date:** [December 7, 2021, 12:02pm UTC](https://forums.plex.tv/t/transcoder-crashes-and-stops-playing-video-randomly/762602/2 "2021-12-07T12:02:43Z")

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bumped

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<div class="post-metadata">

**Author:** ![SHOCKWAVE](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shockwave/32/190787_2.png) [@SHOCKWAVE](https://forums.plex.tv/u/SHOCKWAVE)\
**Post date:** [December 9, 2021, 10:32am UTC](https://forums.plex.tv/t/transcoder-crashes-and-stops-playing-video-randomly/762602/3 "2021-12-09T10:32:49Z")

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[Plex Media Server Logs\_2021-12-09\_21-28-59.zip](https://forums.plex.tv/uploads/short-url/acAT8GAvPrw60SbSQ0Hu6Eml0U2.zip) (883.7 KB)

[PlexDebugInfo-SHOCKWAVE-7.25-1615 (2021-12-09 21.28.23 +1100).zip](https://forums.plex.tv/uploads/short-url/65xMGC26lsRK6rh5UvOIzYn16C5.zip) (1.5 MB)

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<div class="post-metadata">

**Author:** ![SHOCKWAVE](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shockwave/32/190787_2.png) [@SHOCKWAVE](https://forums.plex.tv/u/SHOCKWAVE)\
**Post date:** [December 22, 2021, 4:07am UTC](https://forums.plex.tv/t/transcoder-crashes-and-stops-playing-video-randomly/762602/6 "2021-12-22T04:07:43Z")

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Any updates @StSimm1 @janoskk ?

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<div class="post-metadata">

**Author:** ![SHOCKWAVE](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shockwave/32/190787_2.png) [@SHOCKWAVE](https://forums.plex.tv/u/SHOCKWAVE)\
**Post date:** [December 26, 2021, 6:18am UTC](https://forums.plex.tv/t/transcoder-crashes-and-stops-playing-video-randomly/762602/7 "2021-12-26T06:18:50Z")

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bump\_