# Transcoder crashes when burning in embedded subtitles
**URL:** https://forums.plex.tv/t/transcoder-crashes-when-burning-in-embedded-subtitles/570824
**Category:** Plex Media Server
**Tags:** server-windows
**Created:** [April 9, 2020, 1:48pm UTC](https://forums.plex.tv/t/transcoder-crashes-when-burning-in-embedded-subtitles/570824 "2020-04-09T13:48:53Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@snart](https://forums.plex.tv/u/snart)
#### Post date: [April 9, 2020, 1:48pm UTC](https://forums.plex.tv/t/transcoder-crashes-when-burning-in-embedded-subtitles/570824/1 "2020-04-09T13:48:54Z")
This happens with hardware acceleration enabled or disabled. Trying to burn in subtitles when they are embedded inside the video file crashes the transcoder. Just started happening. Logs attached.
```auto
Apr 09, 2020 08:44:16.202 [7640] VERBOSE - * Accept => */*
Apr 09, 2020 08:44:16.202 [7640] VERBOSE - * Connection => keep-alive
Apr 09, 2020 08:44:16.202 [7640] VERBOSE - * Host => 127.0.0.1:32400
Apr 09, 2020 08:44:16.202 [7640] VERBOSE - * Icy-MetaData => 1
Apr 09, 2020 08:44:16.202 [7640] VERBOSE - * Range => bytes=0-
Apr 09, 2020 08:44:16.202 [7640] VERBOSE - * User-Agent => Lavf/58.27.104
Apr 09, 2020 08:44:16.202 [7640] VERBOSE - * X-Plex-Http-Pipeline => infinite
Apr 09, 2020 08:44:16.202 [7640] VERBOSE - * X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
Apr 09, 2020 08:44:16.202 [7640] VERBOSE - * index => 2
Apr 09, 2020 08:44:16.202 [7640] VERBOSE - * id => 0
Apr 09, 2020 08:44:16.202 [7640] VERBOSE - * codec => none
Apr 09, 2020 08:44:16.202 [7640] VERBOSE - * type => subtitle
Apr 09, 2020 08:44:16.202 [7640] VERBOSE - * language => eng
Apr 09, 2020 08:44:16.202 [7640] VERBOSE - * disp_default => 1
Apr 09, 2020 08:44:16.202 [0704] DEBUG - Completed: [127.0.0.1:51970] 200 PUT /video/:/transcode/session/vgaxyjp15xjfwt1ueh5eety9/cb382368-1dab-4c86-8c66-c9cb68c1484e/progress/streamDetail?index=2&id=0&codec=none&type=subtitle&language=eng&disp_default=1 (16 live) 0ms 195 bytes (pipelined: 9) (range: bytes=0-)
Apr 09, 2020 08:44:16.204 [7640] ERROR - [Transcoder] Subtitle stream map '0:10' matches no streams.
Apr 09, 2020 08:44:16.205 [7640] ERROR - [Transcoder] Stream map '0:10' matches no streams.
To ignore this, add a trailing '?' to the map.
Apr 09, 2020 08:44:16.213 [0704] VERBOSE - Didn't receive a request from 127.0.0.1:51970: An existing connection was forcibly closed by the remote host
Apr 09, 2020 08:44:16.216 [7664] VERBOSE - JobManager: child process with handle 0xd34 exited
Apr 09, 2020 08:44:16.216 [7664] DEBUG - Jobs: 'C:\Program Files (x86)\Plex\Plex Media Server\Plex Transcoder.exe' exit code for process 9492 is 1 (failure)
Apr 09, 2020 08:44:16.216 [14028] DEBUG - Streaming Resource: Terminating session 0x53a1160:9lgvjvguentlr6n6igd7sv89 which is using transcoder slot. Used slots is now 0
Apr 09, 2020 08:44:16.216 [1492] DEBUG - Using default transcode duration of 120 minutes
Apr 09, 2020 08:44:16.217 [14028] DEBUG - Streaming Resource: Terminated session 0x53a1160:9lgvjvguentlr6n6igd7sv89 with reason Conversion failed. The transcoder exited due to an error.
Apr 09, 2020 08:44:16.217 [1492] DEBUG - Started session successfully: vgaxyjp15xjfwt1ueh5eety9
Apr 09, 2020 08:44:16.217 [6876] DEBUG - Killing job.
Apr 09, 2020 08:44:16.217 [6876] DEBUG - Job was already killed, not killing again.
Apr 09, 2020 08:44:16.217 [6876] DEBUG - Stopping transcode session vgaxyjp15xjfwt1ueh5eety9
Apr 09, 2020 08:44:16.217 [0704] DEBUG - Completed: [192.168.1.16:53130] 200 GET /video/:/transcode/universal/start.mpd?hasMDE=1&path=%2Flibrary%2Fmetadata%2F28376&mediaIndex=0&partIndex=0&protocol=dash&fastSeek=1&directPlay=0&directStream=0&subtitleSize=100&audioBoost=100&location=lan&maxVideoBitrate=8000&addDebugOverlay=0&autoAdjustQuality=0&directStreamAudio=0&mediaBufferSize=102400&session=vgaxyjp15xjfwt1ueh5eety9&subtitles=burn&Accept-Language=en (15 live) TLS GZIP 286ms 1023 bytes (pipelined: 14)
Apr 09, 2020 08:44:16.217 [14028] DEBUG - Cleaning directory for session vgaxyjp15xjfwt1ueh5eety9 (C:\Users\Alicia Burian\AppData\Local\Plex Media Server\Cache\Transcode\Sessions\plex-transcode-vgaxyjp15xjfwt1ueh5eety9-cb382368-1dab-4c86-8c66-c9cb68c1484e)
Apr 09, 2020 08:44:16.220 [0704] VERBOSE - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Apr 09, 2020 08:44:16.220 [0704] DEBUG - Auth: authenticated user 1 as arnoldburian
Apr 09, 2020 08:44:16.220 [0704] VERBOSE - Auth: Came in with a super-token, authorization succeeded.
Apr 09, 2020 08:44:16.220 [1492] DEBUG - Request: [192.168.1.16:53130 (Subnet)] GET /status/sessions (15 live) TLS GZIP Signed-in Token (arnoldburian)
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * Accept => application/json
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * Accept-Encoding => gzip, deflate, br
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * Accept-Language => en
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * Connection => keep-alive
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * Host => 192-168-1-25.0a50ac0fd649488494304e2d7503226e.plex.direct:32400
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * Origin => http://192.168.1.25:32400
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * Referer => http://192.168.1.25:32400/web/index.html?newauth=true
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * Sec-Fetch-Dest => empty
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * Sec-Fetch-Mode => cors
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * Sec-Fetch-Site => cross-site
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.149 Safari/537.36
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Client-Identifier => llv7wnc51gw543iyrirmib8r
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Device => Windows
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Device-Name => Chrome
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Device-Screen-Resolution => 1745x807,1920x1080
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Features => external-media,indirect-media
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Language => en
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Model => bundled
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Platform => Chrome
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Platform-Version => 80.0
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Product => Plex Web
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Sync-Version => 2
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Version => 4.22.3
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Product => Plex Web
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Version => 4.22.3
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Client-Identifier => llv7wnc51gw543iyrirmib8r
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Platform => Chrome
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Platform-Version => 80.0
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Sync-Version => 2
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Features => external-media,indirect-media
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Model => bundled
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Device => Windows
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Device-Name => Chrome
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Device-Screen-Resolution => 1745x807,1920x1080
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
Apr 09, 2020 08:44:16.220 [1492] VERBOSE - * X-Plex-Language => en
Apr 09, 2020 08:44:16.221 [1492] DEBUG - [Now] Adding 0 sessions.
Apr 09, 2020 08:44:16.221 [1492] VERBOSE - It took 0.0 sec to serialize a list with 0 elements.
```
---
### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [July 8, 2020, 1:48pm UTC](https://forums.plex.tv/t/transcoder-crashes-when-burning-in-embedded-subtitles/570824/2 "2020-07-08T13:48:56Z")
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