# Transcoder Errors **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [April 17, 2024, 7:54pm UTC](https://forums.plex.tv/t/transcoder-errors/875280 "2024-04-17T19:54:16Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![chrisnutter627](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@chrisnutter627](https://forums.plex.tv/u/chrisnutter627)\ **Post date:** [April 17, 2024, 7:54pm UTC](https://forums.plex.tv/t/transcoder-errors/875280/1 "2024-04-17T19:54:16Z")
Ubuntu 22.04.4 LTS (GNU/Linux 6.5.0-26-generic x86\_64) Seeing any transcoding issues? Updated nvidia drivers and started getting transcoding error on a few movies that have otherwise worked just fine before. **Play back error. Error is Conversion failed. The transcoder exited due to an error.** Common theme they are 4K HDR10 (HEVC Main 10) movies. Everything else seems good. Plexserver Version 1.40.1.8227 CPU: Intel(R) Core™ i9-10900X CPU @ 3.70GHz Memory: 63973M Swap: 2047M Disk: 916G CPU Load: 17.50, 12.49, 5.83 Free Memory: 6193M Free Swap: 2046M Free Disk: 916G (and yeah I know its not lacking for hardware) Hardware transcoding device is set to Auto but it sees the GP104 Geforce GTX1070. Ideas? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 17, 2024, 9:22pm UTC](https://forums.plex.tv/t/transcoder-errors/875280/2 "2024-04-17T21:22:20Z")
DEBUG logs which capture the playback atttempt ? Logs are always needed for transcoding issues. There are too many variables to guess. ---
**Author:** ![chrisnutter627](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@chrisnutter627](https://forums.plex.tv/u/chrisnutter627)\ **Post date:** [April 18, 2024, 2:02pm UTC](https://forums.plex.tv/t/transcoder-errors/875280/3 "2024-04-18T14:02:32Z")
Chuck do you want the whole zip log file with everything? or just specific logs? I am not sure what exactly I am looking for and in what log file. Interestingly. I optimized one of the files for TV viewing and it seems to have corrected the error for that movie. I have not done so for the others. ---
**Author:** ![Menel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/menel/32/21732_2.png) [@Menel](https://forums.plex.tv/u/Menel)\ **Post date:** [April 18, 2024, 2:30pm UTC](https://forums.plex.tv/t/transcoder-errors/875280/4 "2024-04-18T14:30:08Z")
[https://support.plex.tv/articles/200250417-plex-media-server-log-files/](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![chrisnutter627](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@chrisnutter627](https://forums.plex.tv/u/chrisnutter627)\ **Post date:** [April 18, 2024, 2:36pm UTC](https://forums.plex.tv/t/transcoder-errors/875280/5 "2024-04-18T14:36:05Z")
Sure, I know where the logs are I just want to know if chuck wants all of them or just specific log file. But thanks. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 18, 2024, 5:34pm UTC](https://forums.plex.tv/t/transcoder-errors/875280/6 "2024-04-18T17:34:59Z")
Attach the entire zip. 😉 ---
**Author:** ![chrisnutter627](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@chrisnutter627](https://forums.plex.tv/u/chrisnutter627)\ **Post date:** [April 18, 2024, 6:06pm UTC](https://forums.plex.tv/t/transcoder-errors/875280/7 "2024-04-18T18:06:56Z")
[Plex Media Server Logs\_2024-04-18\_09-54-25.zip](https://forums.plex.tv/uploads/short-url/rerJeQV2Z5atsP9znzwZ4w6LedV.zip) (5.1 MB) Here you go. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 18, 2024, 7:18pm UTC](https://forums.plex.tv/t/transcoder-errors/875280/8 "2024-04-18T19:18:18Z")
This is the OS info: ```auto Apr 18, 2024 07:22:43.408 [127109055892280] INFO - Plex Media Server v1.40.1.8227-c0dd5a73e - Ubuntu PC x86_64 - build: linux-x86_64 debian - GMT -04:00 Apr 18, 2024 07:22:43.408 [127109055892280] INFO - Linux version: 22.04.4 LTS (Jammy Jellyfish), language: en-US Apr 18, 2024 07:22:43.408 [127109055892280] INFO - Processor: 20-core Intel(R) Core(TM) i9-10900X CPU @ 3.70GHz Apr 18, 2024 07:22:43.408 [127109055892280] INFO - Compiler is - Clang 11.0.1 (https://plex.tv 9b997da8e5b47bdb4a9425b3a3b290be393b4b1f) ``` Which kernel is installed ? Is this a VM ? Plex supports TigerLake CPUs (long time) What does `ls -la /dev/dri` show for contents ? Also please share `groups plex` output ```auto Apr 18, 2024 09:47:47.108 [127106886675256] DEBUG - [Req#3f6a36/Transcode] Starting a transcode session mez6ymkg1o2yqwev6n0fyv8i at offset -1.0 (state=3) Apr 18, 2024 09:47:47.108 [127106886675256] DEBUG - [Req#3f6a36/Transcode] TPU: hardware transcoding: enabled, but no hardware decode accelerator found Apr 18, 2024 09:47:47.108 [127106886675256] DEBUG - [Req#3f6a36/Transcode] [Universal] Using local file path instead of URL: /plex/Data4/Kung Fu Panda 4 (2024)/Plex Versions/Optimized for TV/Kung Fu Panda 4 (2024).mp4 Apr 18, 2024 09:47:47.108 [127106886675256] DEBUG - [Req#3f6a36/Transcode] TPU: hardware transcoding: final decoder: , final encoder: Apr 18, 2024 09:47:47.109 [127106886675256] DEBUG - [Req#3f6a36/Transcode/JobRunner] Job running: FFMPEG_EXTERNAL_LIBS='/var/lib/plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/Codecs/ad47460-4673-linux-x86_64/' X_PLEX_TOKEN=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx "/usr/lib/plexmediaserver/Plex Transcoder" "-codec:#0x01" h264 "-codec:#0x02" aac -noaccurate_seek -analyzeduration 20000000 -probesize 20000000 -i "/plex/Data4/Kung Fu Panda 4 (2024)/Plex Versions/Optimized for TV/Kung Fu Panda 4 (2024).mp4" -map "0:#0x01" -metadata:s:0 language=eng -codec:0 copy -filter_complex "[0:#0x02] aresample=async=1:ochl='stereo':rematrix_maxval=0.000000dB:osr=48000[0]" -map "[0]" -metadata:s:1 language=eng -codec:1 aac -b:1 256k -f dash -seg_duration 5 -dash_segment_type mp4 -init_seg_name 'init-stream$RepresentationID$.m4s' -media_seg_name 'chunk-stream$RepresentationID$-$Number%05d$.m4s' -window_size 5 -delete_removed false -skip_to_segment 1 -time_delta 0.0625 -manifest_name "http://127.0.0.1:32400/video/:/transcode/session/mez6ymkg1o2yqwev6n0fyv8i/d04cd9f5-40d0-4b2d-abad-67ea10117339/manifest?X-Plex-Http-Pipeline=infinite" -avoid_negative_ts disabled -map_metadata -1 -map_chapters -1 dash -start_at_zero -copyts -vsync cfr -y -nostats -loglevel quiet -loglevel_plex error -progressurl http://127.0.0.1:32400/video/:/transcode/session/mez6ymkg1o2yqwev6n0fyv8i/d04cd9f5-40d0-4b2d-abad-67ea10117339/progress Apr 18, 2024 09:47:47.109 [127106886675256] DEBUG - [Req#3f6a36/Transcode/JobRunner] In directory: "/dev/shm/Transcode/Sessions/plex-transcode-mez6ymkg1o2yqwev6n0fyv8i-d04cd9f5-40d0-4b2d-abad-67ea10117339" Apr 18, 2024 09:47:47.109 [127106886675256] DEBUG - [Req#3f6a36/Transcode/JobRunner] Jobs: Starting child process with pid 1693043 ``` ---
**Author:** ![chrisnutter627](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@chrisnutter627](https://forums.plex.tv/u/chrisnutter627)\ **Post date:** [April 18, 2024, 7:27pm UTC](https://forums.plex.tv/t/transcoder-errors/875280/9 "2024-04-18T19:27:42Z")
FYI the file works now that it was optimized. The original file was the one crashing. This is not a VM. I am running the desk top version of Ubuntu not server. cnutter@PlexServer:~$ groups plex plex : plex video render cnutter@PlexServer:~$ ls -la /dev/dri total 0 drwxr-xr-x 3 root root 100 Mar 18 14:42 . drwxr-xr-x 20 root root 5100 Apr 15 17:52 … drwxr-xr-x 2 root root 80 Apr 17 19:42 by-path crw-rw----+ 1 root render 226, 0 Apr 17 19:42 card0 crw-rw----+ 1 root render 226, 128 Apr 15 17:52 renderD128 cnutter@PlexServer:~$ uname -r 6.5.0-26-generic ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 18, 2024, 7:57pm UTC](https://forums.plex.tv/t/transcoder-errors/875280/11 "2024-04-18T19:57:44Z")
@chrisnutter627 Let’s try this. 1. Stop Plex 2. Go into the Codecs directory 3. Remove all the files except the `.device_id` file 4. Now go up into the `Drivers` directory 5. Delete everything 6. Start Plex 7. Test again ---
**Author:** ![chrisnutter627](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@chrisnutter627](https://forums.plex.tv/u/chrisnutter627)\ **Post date:** [April 18, 2024, 8:07pm UTC](https://forums.plex.tv/t/transcoder-errors/875280/12 "2024-04-18T20:07:13Z")
Seems to be sorted out. Thank you Chuck. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 18, 2024, 8:07pm UTC](https://forums.plex.tv/t/transcoder-errors/875280/13 "2024-04-18T20:07:44Z")
Did those steps clear it? ---
**Author:** ![chrisnutter627](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@chrisnutter627](https://forums.plex.tv/u/chrisnutter627)\ **Post date:** [April 18, 2024, 8:09pm UTC](https://forums.plex.tv/t/transcoder-errors/875280/14 "2024-04-18T20:09:20Z")
Chuck, yes I can play all videos that were giving the transcoding error and not playing. Any idea why that was happening. It seemed out of the blue. The only thing I noticed was a driver update a day or so ago. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 18, 2024, 8:58pm UTC](https://forums.plex.tv/t/transcoder-errors/875280/15 "2024-04-18T20:58:12Z")
> [@chrisnutter627](#): > > Any idea why that was happening. It seemed out of the blue. The only thing I noticed was a driver update a day or so ago. I’ve seen rare cases where driver updates don’t complete successfully. This might be one of them. ---
**Author:** ![chrisnutter627](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@chrisnutter627](https://forums.plex.tv/u/chrisnutter627)\ **Post date:** [April 19, 2024, 1:37pm UTC](https://forums.plex.tv/t/transcoder-errors/875280/16 "2024-04-19T13:37:40Z")
Well, seems to be corrected. I will keep an eye on it. Thanks as always for the help. Chuck. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 18, 2024, 1:37pm UTC](https://forums.plex.tv/t/transcoder-errors/875280/17 "2024-07-18T13:37:45Z")
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