Transcoder.exe crashes

server-windows

#1

hi,

it seems no matter what i play the transcoder crashes. It has only recently done this since the latest update. Grateful for guidance.


#2

@rowan739 said:
hi,

it seems no matter what i play the transcoder crashes. It has only recently done this since the latest update. Grateful for guidance.

Yes - an Access Violation 0xC0000005 crash

Aug 13, 2017 10:32:33.886 [5348] DEBUG - Jobs: 'C:\Program Files (x86)\Plex\Plex Media Server\PlexTranscoder.exe' exit code for process 7644 is -1073741819
Aug 13, 2017 10:32:33.887 [5348] DEBUG - Streaming Resource: Terminating session 071F6970:grr5ksse22kd1qzeoqkant7i which is using transcoder slot. Used slots is now 0
Aug 13, 2017 10:32:33.887 [5348] DEBUG - Streaming Resource: Terminated session 071F6970:grr5ksse22kd1qzeoqkant7i with reason Conversion failed. The transcoder crashed or failed to start up.

An issue has been fixed in ffmpeg that gives rise to crashes of the transcoder and scanner due to memory corruption - currently the fix is in the beta released to Plex Pass (1.8.0.4109)

Wait for the next public release of Plex Media Server which may not be too far off

If the problem persists would need new logs and a sample file resulting in the transcoder failure


#3

thanks for looking at that for me