# Transcoder Failure

**URL:** <https://forums.plex.tv/t/transcoder-failure/595734>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [May 26, 2020, 9:37am UTC](https://forums.plex.tv/t/transcoder-failure/595734 "2020-05-26T09:37:26Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Matt\_C](https://avatars.discourse-cdn.com/v4/letter/m/c0e974/32.png) [@Matt\_C](https://forums.plex.tv/u/Matt_C)\
**Post date:** [May 26, 2020, 9:37am UTC](https://forums.plex.tv/t/transcoder-failure/595734/1 "2020-05-26T09:37:26Z")

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Server Version#: 1.19.3.2852  
Player Version#:All

Hello, recently I have noticed that I get the error message “Conversion failed. A required codec could not be found or failed to install.” This only seems to happen when trying to transcode selected audio within playback media.

I think I have tracked it down to this;

May 26, 2020 10:25:44.715 [15544] Error — Error creating directory “\?\r:Transcode\Sessions\EasyAudioEncoder\Convert to WAV (to 2ch or less)”: The filename, directory name, or volume label syntax is incorrect

May 26, 2020 10:25:44.715 [15544] Error — CodecManager: could not create EAE watch folder

May 26, 2020 10:25:44.715 [15544] Error — Error configuring transcoder: Decoder install failed: eac3\_eae

Does anyone have any idea?

Kind Regards,

Matt

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [May 26, 2020, 9:40am UTC](https://forums.plex.tv/t/transcoder-failure/595734/2 "2020-05-26T09:40:32Z")

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`r:Transcode`  
doesn’t look like a valid path.  
Does a drive `R:` exist on your system  
and is it writable?

Did you change the content of  
Settings - Server - Transcoder - ‘Show Advanced’ - “Transcoder temporary directory”  
and if so, what precisely did you put into it?

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**Author:** ![Matt\_C](https://avatars.discourse-cdn.com/v4/letter/m/c0e974/32.png) [@Matt\_C](https://forums.plex.tv/u/Matt_C)\
**Post date:** [May 26, 2020, 9:44am UTC](https://forums.plex.tv/t/transcoder-failure/595734/3 "2020-05-26T09:44:21Z")

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R: does exist and is fully writable, other transcodes seem to work fine and I can see the directories and files appearing as the system creates them.

Within the transcode directory settings it points to r:/

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**Author:** ![Matt\_C](https://avatars.discourse-cdn.com/v4/letter/m/c0e974/32.png) [@Matt\_C](https://forums.plex.tv/u/Matt_C)\
**Post date:** [May 26, 2020, 10:01am UTC](https://forums.plex.tv/t/transcoder-failure/595734/4 "2020-05-26T10:01:17Z")

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Fount it…

I noticed the “/” was missing on the “R:Transcode”

When I checked the settings it was there yet not showing up, a simple change + Save, then putting back again and saving followed by a restart has cleared the error.

It’s amazing what you can overlook time and time again until someone else types it… Thank you…

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 24, 2020, 10:01am UTC](https://forums.plex.tv/t/transcoder-failure/595734/5 "2020-08-24T10:01:20Z")

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