# Transcoder Issues

**URL:** <https://forums.plex.tv/t/transcoder-issues/710703>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [April 20, 2021, 10:11pm UTC](https://forums.plex.tv/t/transcoder-issues/710703 "2021-04-20T22:11:13Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![marklittle](https://avatars.discourse-cdn.com/v4/letter/m/df788c/32.png) [@marklittle](https://forums.plex.tv/u/marklittle)\
**Post date:** [April 20, 2021, 10:11pm UTC](https://forums.plex.tv/t/transcoder-issues/710703/1 "2021-04-20T22:11:13Z")

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Server Version#:  
Player Version#:  
Why am I getting play back errors only on my movies? Gets to 33% and I get this error? My series work fine? I’m a lifetime subscriber

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [April 20, 2021, 10:20pm UTC](https://forums.plex.tv/t/transcoder-issues/710703/2 "2021-04-20T22:20:38Z")

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What error is it you’re getting?  
PS: please don’t double-post the same topic.

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**Author:** ![marklittle](https://avatars.discourse-cdn.com/v4/letter/m/df788c/32.png) [@marklittle](https://forums.plex.tv/u/marklittle)\
**Post date:** [April 20, 2021, 10:36pm UTC](https://forums.plex.tv/t/transcoder-issues/710703/3 "2021-04-20T22:36:56Z")

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![FB_IMG_1618956697070](https://global.discourse-cdn.com/plex/original/3X/e/0/e0df59142965da1bc4a565888c11804e50c9d0da.jpeg)

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**Author:** ![marklittle](https://avatars.discourse-cdn.com/v4/letter/m/df788c/32.png) [@marklittle](https://forums.plex.tv/u/marklittle)\
**Post date:** [April 20, 2021, 10:37pm UTC](https://forums.plex.tv/t/transcoder-issues/710703/4 "2021-04-20T22:37:46Z")

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And it’s ou on the movies… The series work fine… Appologies for posting twice not used to the site

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [April 20, 2021, 10:44pm UTC](https://forums.plex.tv/t/transcoder-issues/710703/5 "2021-04-20T22:44:41Z")

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In which Plex client app do you get that error (e.g. Plex for iOS, Android TV, browser…)?

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<div class="post-metadata">

**Author:** ![marklittle](https://avatars.discourse-cdn.com/v4/letter/m/df788c/32.png) [@marklittle](https://forums.plex.tv/u/marklittle)\
**Post date:** [April 21, 2021, 12:52am UTC](https://forums.plex.tv/t/transcoder-issues/710703/6 "2021-04-21T00:52:33Z")

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On my roku… On my chromecast… And even my friends get the same… And it’s wierd only on the movie the TV episodes play normal

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [April 21, 2021, 6:52am UTC](https://forums.plex.tv/t/transcoder-issues/710703/7 "2021-04-21T06:52:58Z")

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Can you share your server logs?

> **[Plex Media Server Logs | Plex Support](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)**
>
> Log files are an important tool that can be used to help investigate problems you may be having. It’s important...

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<div class="post-metadata">

**Author:** ![marklittle](https://avatars.discourse-cdn.com/v4/letter/m/df788c/32.png) [@marklittle](https://forums.plex.tv/u/marklittle)\
**Post date:** [April 21, 2021, 6:19pm UTC](https://forums.plex.tv/t/transcoder-issues/710703/8 "2021-04-21T18:19:56Z")

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here you go[Plex Media Server Logs\_2021-04-21\_20-12-36.zip](https://forums.plex.tv/uploads/short-url/x6OZLKuhqlboAjMTeygqNS5Vx0r.zip) (1.6 MB)

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<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [April 21, 2021, 7:23pm UTC](https://forums.plex.tv/t/transcoder-issues/710703/9 "2021-04-21T19:23:25Z")

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Do you get the same error when you disable hw-transcoding on your server (`Settings` \> `[Server Name]` \> `Transcoder`)?

Also… can you `Analyze` “Vanquish”? Plex believes the video and audio streams have a bitrate of \>2 Tbps – not sure this is involve in your issue.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 20, 2021, 7:24pm UTC](https://forums.plex.tv/t/transcoder-issues/710703/10 "2021-07-20T19:24:18Z")

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