# Transcoding 1080p not using HW Acceleration
**URL:** https://forums.plex.tv/t/transcoding-1080p-not-using-hw-acceleration/827428
**Category:** Plex Media Server
**Tags:** server-linux
**Created:** [January 19, 2023, 1:07am UTC](https://forums.plex.tv/t/transcoding-1080p-not-using-hw-acceleration/827428 "2023-01-19T01:07:27Z")
**Posts on this page:** 20
**Page:** 2
### Author:  [@luke21](https://forums.plex.tv/u/luke21)
#### Post date: [January 20, 2023, 3:07am UTC](https://forums.plex.tv/t/transcoding-1080p-not-using-hw-acceleration/827428/22 "2023-01-20T03:07:15Z")
do you have a 1080p file that you know works?
the 4K content works without issue
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [January 20, 2023, 3:08am UTC](https://forums.plex.tv/t/transcoding-1080p-not-using-hw-acceleration/827428/23 "2023-01-20T03:08:24Z")
You can transcode all 4K to 1080?
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### Author:  [@luke21](https://forums.plex.tv/u/luke21)
#### Post date: [January 20, 2023, 3:09am UTC](https://forums.plex.tv/t/transcoding-1080p-not-using-hw-acceleration/827428/24 "2023-01-20T03:09:00Z")
yes and 1080p to 720p but not original 1080p to a lower bitrate 1080p
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [January 20, 2023, 3:09am UTC](https://forums.plex.tv/t/transcoding-1080p-not-using-hw-acceleration/827428/25 "2023-01-20T03:09:24Z")
I need to look…
Why do you need be so weird ?
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### Author:  [@luke21](https://forums.plex.tv/u/luke21)
#### Post date: [January 20, 2023, 3:10am UTC](https://forums.plex.tv/t/transcoding-1080p-not-using-hw-acceleration/827428/26 "2023-01-20T03:10:41Z")
haha well when I stream remotely this is where it causes issue I only have a limited upload speed
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [January 20, 2023, 3:21am UTC](https://forums.plex.tv/t/transcoding-1080p-not-using-hw-acceleration/827428/27 "2023-01-20T03:21:08Z")
I have limited upload as well.
> **[Video1.mkv](https://drive.google.com/file/d/1o4MOL6c96qCS5Q3eRsj3n7u0VCa9tpAD/view?usp=sharing)**
>
> Google Drive file.
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### Author:  [@luke21](https://forums.plex.tv/u/luke21)
#### Post date: [January 20, 2023, 3:24am UTC](https://forums.plex.tv/t/transcoding-1080p-not-using-hw-acceleration/827428/28 "2023-01-20T03:24:00Z")
That didn’t work, CPU is still being used, want logs?
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [January 20, 2023, 3:24am UTC](https://forums.plex.tv/t/transcoding-1080p-not-using-hw-acceleration/827428/29 "2023-01-20T03:24:46Z")
what do you think ? 🕶
Please. Debug… showing the startup ?
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### Author:  [@luke21](https://forums.plex.tv/u/luke21)
#### Post date: [January 20, 2023, 3:25am UTC](https://forums.plex.tv/t/transcoding-1080p-not-using-hw-acceleration/827428/30 "2023-01-20T03:25:38Z")
[Plex Media [Server Logs\_2023-01-20\_14-25-05.zip|attachment]](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [January 20, 2023, 3:29am UTC](https://forums.plex.tv/t/transcoding-1080p-not-using-hw-acceleration/827428/31 "2023-01-20T03:29:39Z")
Back down.
> **[plexmediaserver\_1.29.2.6364-6d72b0cf6\_amd64.deb](https://drive.google.com/file/d/11H2PdiTaLc_hFqIG6vzgb5w-1qnvt86T/view?usp=sharing)**
>
> Google Drive file.
I am pursuing another angle… this is eery
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### Author:  [@luke21](https://forums.plex.tv/u/luke21)
#### Post date: [January 20, 2023, 3:38am UTC](https://forums.plex.tv/t/transcoding-1080p-not-using-hw-acceleration/827428/32 "2023-01-20T03:38:57Z")
yep that works, HW acceleration is working for that 1080p file you sent me
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [January 20, 2023, 3:39am UTC](https://forums.plex.tv/t/transcoding-1080p-not-using-hw-acceleration/827428/33 "2023-01-20T03:39:21Z")
I need your help.
Grab the logs please and attach.
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### Author:  [@luke21](https://forums.plex.tv/u/luke21)
#### Post date: [January 20, 2023, 3:40am UTC](https://forums.plex.tv/t/transcoding-1080p-not-using-hw-acceleration/827428/34 "2023-01-20T03:40:53Z")
PMS Version 1.29.2.6364
Logs:
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [January 20, 2023, 3:41am UTC](https://forums.plex.tv/t/transcoding-1080p-not-using-hw-acceleration/827428/35 "2023-01-20T03:41:16Z")
Please leave these all here.
I am going to ask the transcoder team to come in and look at what’s happened here.
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### Author:  [@luke21](https://forums.plex.tv/u/luke21)
#### Post date: [January 20, 2023, 3:42am UTC](https://forums.plex.tv/t/transcoding-1080p-not-using-hw-acceleration/827428/36 "2023-01-20T03:42:13Z")
No problem I will leave it as is, let me know if you need anything else
Thanks for your help, much appreciated
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [January 20, 2023, 4:39am UTC](https://forums.plex.tv/t/transcoding-1080p-not-using-hw-acceleration/827428/37 "2023-01-20T04:39:49Z")
@luke21
You still around?
If so, can you quick check 1.30.1/1.30.2 with 720p input to see if HW engages?
Can you also please get the XML and attach?
The engineer has asked if we can fill out the test matrix.
Also , here’s the file she’s using to repro with.
[Video-5s.zip](https://forums.plex.tv/uploads/short-url/1I8DvaNVvdhM1mAkp7kN3vaxWfe.zip) (2.1 MB)
Should work with 1.29.2, fail with others.
## EDIT 🙂
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [January 20, 2023, 5:13am UTC](https://forums.plex.tv/t/transcoding-1080p-not-using-hw-acceleration/827428/39 "2023-01-20T05:13:10Z")
ASAP please… She is ready to charge in as soon as we can fill out the matrix.
(my fault for forgetting)
Suspect is weird driver stuff in the lower layers.
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### Author:  [@luke21](https://forums.plex.tv/u/luke21)
#### Post date: [January 20, 2023, 5:13am UTC](https://forums.plex.tv/t/transcoding-1080p-not-using-hw-acceleration/827428/40 "2023-01-20T05:13:41Z")
alright upgrading now, will let you know shortly
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### Author:  [@luke21](https://forums.plex.tv/u/luke21)
#### Post date: [January 20, 2023, 5:18am UTC](https://forums.plex.tv/t/transcoding-1080p-not-using-hw-acceleration/827428/41 "2023-01-20T05:18:03Z")
could you also please link me both versions of PMS just want to make sure i’m getting the right ones
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [January 20, 2023, 5:20am UTC](https://forums.plex.tv/t/transcoding-1080p-not-using-hw-acceleration/827428/42 "2023-01-20T05:20:40Z")
PMS 1.29.2 – we used before to confirm
> **[plexmediaserver\_1.29.2.6364-6d72b0cf6\_amd64.deb](https://drive.google.com/file/d/11H2PdiTaLc_hFqIG6vzgb5w-1qnvt86T/view?usp=sharing)**
>
> Google Drive file.
PMS 1.30.1 -
[https://downloads.plex.tv/plex-media-server-new/1.30.1.6562-915986d62/debian/plexmediaserver\_1.30.1.6562-915986d62\_amd64.deb](https://downloads.plex.tv/plex-media-server-new/1.30.1.6562-915986d62/debian/plexmediaserver_1.30.1.6562-915986d62_amd64.deb)
Video1-5s.mkv and Video1.mkv please.
then XML for each please
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