Hello just recently I seem to be getting an error when trying to playback any media on a phone or tablet. Even the web player won't allow it to play. It says it can't download or install the codec. I have tried everything I can think of, even reinstalled Plex and rebuilt the libraries! Please somebody clever come and help me :(
Found this in the log but can't work out how to rectify, can anyone please help I've been trying to fix this for days now.
May 18, 2017 21:21:56.570  WARN - Failed to find encoder 'mp3_mf'
May 18, 2017 21:21:56.570  DEBUG - MDE: 2 Guns (2013): selected media 0 / 135
May 18, 2017 21:21:56.570  DEBUG - Starting a transcode session DB511F36-CC89-4378-AB20-D6D93DC01F1B at offset -1.0 (state=3)
May 18, 2017 21:21:57.038  DEBUG - [Universal] Using local file path instead of URL: G:\Videos\2 Guns (2013)\2 Guns720p.mkv
May 18, 2017 21:21:57.038  INFO - CodecManager: starting EAE at \?\G:EasyAudioEncoder
May 18, 2017 21:21:57.038  ERROR - Error creating directory \?\G:EasyAudioEncoder\Convert to WAV (to 2ch or less): boost::filesystem::create_directories: The filename, directory name, or volume label syntax is incorrect: "\?\G:EasyAudioEncoder\"
May 18, 2017 21:21:57.038  ERROR - CodecManager: could not create EAE watch folder
May 18, 2017 21:21:57.038  ERROR - Error configuring transcoder: Encoder install failed: ac3_eae
May 18, 2017 21:21:57.038  DEBUG - Streaming Resource: Terminated session 0407F830:AC0E28B9-0883-4E44-BEE9-FD43EE5CE874 with reason Conversion failed. A required codec could not be found or failed to install.
May 18, 2017 21:21:57.038  DEBUG - Killing job.
May 18, 2017 21:21:57.038  DEBUG - Job was already killed, not killing again.
Have you tried to move the transcoder temporary folder to a different location?
Settings - Server - Transcoder - 'Show Advanced' - "Transcoder temporary directory"
try clearing this input field,
then restart plex server
Fantastic thank you so much! I've lost countless hours trying to get this working again! So bloomin simple. Thanks!!!