Transcoding problem, need some help pretty please

server-windows

#1

Hello just recently I seem to be getting an error when trying to playback any media on a phone or tablet. Even the web player won't allow it to play. It says it can't download or install the codec. I have tried everything I can think of, even reinstalled Plex and rebuilt the libraries! Please somebody clever come and help me :(


#2

Found this in the log but can't work out how to rectify, can anyone please help I've been trying to fix this for days now.

May 18, 2017 21:21:56.570 [5964] WARN - Failed to find encoder 'mp3_mf'
May 18, 2017 21:21:56.570 [5964] DEBUG - MDE: 2 Guns (2013): selected media 0 / 135
May 18, 2017 21:21:56.570 [5964] DEBUG - Starting a transcode session DB511F36-CC89-4378-AB20-D6D93DC01F1B at offset -1.0 (state=3)
May 18, 2017 21:21:57.038 [5964] DEBUG - [Universal] Using local file path instead of URL: G:\Videos\2 Guns (2013)\2 Guns720p.mkv
May 18, 2017 21:21:57.038 [5964] INFO - CodecManager: starting EAE at \?\G:EasyAudioEncoder
May 18, 2017 21:21:57.038 [5964] ERROR - Error creating directory \?\G:EasyAudioEncoder\Convert to WAV (to 2ch or less): boost::filesystem::create_directories: The filename, directory name, or volume label syntax is incorrect: "\?\G:EasyAudioEncoder\"
May 18, 2017 21:21:57.038 [5964] ERROR - CodecManager: could not create EAE watch folder
May 18, 2017 21:21:57.038 [5964] ERROR - Error configuring transcoder: Encoder install failed: ac3_eae
May 18, 2017 21:21:57.038 [5964] DEBUG - Streaming Resource: Terminated session 0407F830:AC0E28B9-0883-4E44-BEE9-FD43EE5CE874 with reason Conversion failed. A required codec could not be found or failed to install.
May 18, 2017 21:21:57.038 [6956] DEBUG - Killing job.
May 18, 2017 21:21:57.038 [6956] DEBUG - Job was already killed, not killing again.


#3

Have you tried to move the transcoder temporary folder to a different location?
Settings - Server - Transcoder - 'Show Advanced' - "Transcoder temporary directory"
try clearing this input field,
then restart plex server


#4

Fantastic thank you so much! I've lost countless hours trying to get this working again! So bloomin simple. Thanks!!!