# Transcoding Problems suddenly - EAE Timeout / EAE not running? **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [April 30, 2024, 12:06am UTC](https://forums.plex.tv/t/transcoding-problems-suddenly-eae-timeout-eae-not-running/876408 "2024-04-30T00:06:18Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![StealingTime](https://avatars.discourse-cdn.com/v4/letter/s/ea5d25/32.png) [@StealingTime](https://forums.plex.tv/u/StealingTime)\ **Post date:** [April 30, 2024, 12:06am UTC](https://forums.plex.tv/t/transcoding-problems-suddenly-eae-timeout-eae-not-running/876408/1 "2024-04-30T00:06:18Z")
Server Version#: 1.40.1.8227 & 1.40.2.8395 Player Version#: Windows Version 1.91.0.129-1cd63c1d Web Version 4.125.1 The last few days I seem to be having loads of problem transcoding even relatively simple files on my DS920+ . HEVC at 720p is failing and h.264 at 1080p is also failing. They all seem to issue this error: `[Req#22a8/Transcode/lwujm942ielfjqqmk91xyhic/619cd4ea-02e1-4761-9c58-a5b06f72a988] [eac3_eae @ 0x7f077be8eb80] EAE timeout! EAE not running, or wrong folder? Could not read '/var/packages/PlexMediaServer/shares/PlexMediaServer/AppData/tmp/pms-2c12feaa-aa98-469f-8d71-fd1d874b57b7/EasyAudioEncoder/Convert to WAV (to 8ch or less)/lwujm942ielfjqqmk91xyhic_14454-0-1.wav'` I have seen from @ChuckPa that this can be an inotify issue, but I don’t see any such errors and my directories aren’t too big I believe. So not quite sure what is going on here? Logs attached in debug with verbose off after stopping PMS package, restarting and then attempting a 2 files that fail and another that works. [Plex Media Server Logs\_2024-04-30\_11-57-44.zip](https://forums.plex.tv/uploads/short-url/aGZQUUo6YfaUjkOR7LqVDGyoR8J.zip) (504.7 KB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 30, 2024, 1:17am UTC](https://forums.plex.tv/t/transcoding-problems-suddenly-eae-timeout-eae-not-running/876408/2 "2024-04-30T01:17:09Z")
Thanks for the logs. You’ve got ugliness going on in there. 1. Manually clean up the `@eaDir (copy xxx)` stuff ```auto Apr 30, 2024 11:50:32.914 [139718675270456] DEBUG - [Notify] Now watching "/volume1/video/TV-DVR" Apr 30, 2024 11:50:32.914 [139718675270456] DEBUG - [Notify] Now watching "/volume1/video/TV-DVR/Andrea Mitchell Reports" Apr 30, 2024 11:50:32.914 [139718675270456] DEBUG - [Notify] Now watching "/volume1/video/TV-DVR/Andrea Mitchell Reports/Season 2022" Apr 30, 2024 11:50:32.915 [139718675270456] DEBUG - [Notify] Now watching "/volume1/video/TV-DVR/Andrea Mitchell Reports/Season 2022/@eaDir (copy 1)" Apr 30, 2024 11:50:32.915 [139718675270456] DEBUG - [Notify] Now watching "/volume1/video/TV-DVR/Andrea Mitchell Reports/Season 2022/@eaDir (copy 1)/Andrea Mitchell Reports - S2022E1380 - Episode 1380.ts" Apr 30, 2024 11:50:32.915 [139718675270456] DEBUG - [Notify] Now watching "/volume1/video/TV-DVR/Andrea Mitchell Reports/Season 2022/@eaDir (copy 2)" Apr 30, 2024 11:50:32.915 [139718675270456] DEBUG - [Notify] Now watching "/volume1/video/TV-DVR/Andrea Mitchell Reports/Season 2022/@eaDir (copy 2)/Andrea Mitchell Reports - S2022E1381 - Episode 1381.ts" Apr 30, 2024 11:50:32.915 [139718675270456] DEBUG - [Notify] Now watching "/volume1/video/TV-DVR/Andrea Mitchell Reports/Season 2022/@eaDir (copy 3)" Apr 30, 2024 11:50:32.915 [139718675270456] DEBUG - [Notify] Now watching "/volume1/video/TV-DVR/Andrea Mitchell Reports/Season 2022/@eaDir (copy 3)/Andrea Mitchell Reports - S2022E1382 - Episode 1382.ts" Apr 30, 2024 11:50:32.915 [139718675270456] DEBUG - [Notify] Now watching "/volume1/video/TV-DVR/Andrea Mitchell Reports/Season 2022/@eaDir (copy 4)" Apr 30, 2024 11:50:32.915 [139718675270456] DEBUG - [Notify] Now watching "/volume1/video/TV-DVR/Andrea Mitchell Reports/Season 2022/@eaDir (copy 4)/Andrea Mitchell Reports - S2022E1383 - Episode 1383.ts" Apr 30, 2024 11:50:32.915 [139718675270456] DEBUG - [Notify] Now watching "/volume1/video/TV-DVR/Andrea Mitchell Reports/Season 2022/@eaDir (copy 5)" ``` Go through your machine, find and delete ALL `@eaDir` entries (The DSM indexer is what creates them. 🙄 ) We will reboot and retest after you’ve got it all cleaned up ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 30, 2024, 1:30am UTC](https://forums.plex.tv/t/transcoding-problems-suddenly-eae-timeout-eae-not-running/876408/3 "2024-04-30T01:30:23Z")
Supplemental: Where is your transcoder temp set for? Is it at the default location? > Apr 30, 2024 11:52:39.000 [139718658132792] ERROR - [Req#3e0/Transcode/m9orx2x9tqhw0ts3ckuk7dlk/1bdd4d5d-8738-474c-97eb-1f2fee645a18] [eac3\_eae @ 0x7fca22ac4580] EAE timeout! EAE not running, or wrong folder? Could not read ‘/var/packages/PlexMediaServer/shares/PlexMediaServer/AppData/tmp/pms-2c12feaa-aa98-469f-8d71-fd1d874b57b7/EasyAudioEncoder/Convert to WAV (to 8ch or less)/m9orx2x9tqhw0ts3ckuk7dlk\_5211-0-22.wav’ Did you (your username) touch anything in the “PlexMediaServer” shared folder ? ---
**Author:** ![StealingTime](https://avatars.discourse-cdn.com/v4/letter/s/ea5d25/32.png) [@StealingTime](https://forums.plex.tv/u/StealingTime)\ **Post date:** [April 30, 2024, 3:36am UTC](https://forums.plex.tv/t/transcoding-problems-suddenly-eae-timeout-eae-not-running/876408/4 "2024-04-30T03:36:00Z")
I’ve removed all @eaDir using filestation and restarted and it still is throwing the EAE timeout error. The tmp directory is located at: /volume1/PlexMediaServer/AppData/tmp Eveything has the username of PlexMediaServer - nothing has been touched by my username (especially since we cleaned that up a few weeks back) New Logs attached [Plex Media Server Logs\_2024-04-30\_15-33-50.zip](https://forums.plex.tv/uploads/short-url/ipsF0jBc8Wr62AGmEphZxHBx93h.zip) (1.8 MB) ---
**Author:** ![StealingTime](https://avatars.discourse-cdn.com/v4/letter/s/ea5d25/32.png) [@StealingTime](https://forums.plex.tv/u/StealingTime)\ **Post date:** [April 30, 2024, 3:36am UTC](https://forums.plex.tv/t/transcoding-problems-suddenly-eae-timeout-eae-not-running/876408/5 "2024-04-30T03:36:49Z")
sorry forgot to tag you in my reply @ChuckPa ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 30, 2024, 5:56am UTC](https://forums.plex.tv/t/transcoding-problems-suddenly-eae-timeout-eae-not-running/876408/6 "2024-04-30T05:56:18Z")
Please open FileStation → PlexMediaServer / AppData Now go into `tmp` and, with PMS stopped, delete everything you find. Go back up one level and down into Plex Media Server / Codecs DELETE all EasyAccessEncoder files and folders you find. Go back up one level and make certain (Right-click Codecs → Properties) that Codecs is owned by PlexMediaServer We definitely have a EAE problem here but I’m not sure how/why yet. After you’ve confirmed that, Start PMS and try that one file again please ---
**Author:** ![StealingTime](https://avatars.discourse-cdn.com/v4/letter/s/ea5d25/32.png) [@StealingTime](https://forums.plex.tv/u/StealingTime)\ **Post date:** [April 30, 2024, 10:10am UTC](https://forums.plex.tv/t/transcoding-problems-suddenly-eae-timeout-eae-not-running/876408/7 "2024-04-30T10:10:16Z")
Done. And it seems to be playing now! Quite a lot of files/folders in `tmp` that dated back to 2023 and even as far back as 2021. The EasyAudioEncoder folder in Codecs was from Sept-23 and there was also an older .zip file from 2020. Logs attached - in case it’s useful to figure out what went wrong. [Plex Media Server Logs\_2024-04-30\_21-54-20.zip](https://forums.plex.tv/uploads/short-url/j5evQbuggj3FygO8XmDzJdg7Cr8.zip) (699.4 KB) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 29, 2024, 10:10am UTC](https://forums.plex.tv/t/transcoding-problems-suddenly-eae-timeout-eae-not-running/876408/8 "2024-07-29T10:10:58Z")
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