# Transcoding with Arc A310 Failure

**URL:** <https://forums.plex.tv/t/transcoding-with-arc-a310-failure/901446>\
**Category:** Plex Media Server\
**Tags:** server-docker, server-truenas\
**Created:** [January 8, 2025, 5:14am UTC](https://forums.plex.tv/t/transcoding-with-arc-a310-failure/901446 "2025-01-08T05:14:43Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ehrie](https://avatars.discourse-cdn.com/v4/letter/e/9d8465/32.png) [@ehrie](https://forums.plex.tv/u/ehrie)\
**Post date:** [January 8, 2025, 5:14am UTC](https://forums.plex.tv/t/transcoding-with-arc-a310-failure/901446/1 "2025-01-08T05:14:43Z")

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Server Version#: 1.1.11(App Version 1.41.3.9314-a0bfb8370)  
Player Version#: 1.105.2.269-12a32491  
TrueNAS ElectricEel-24.10.0  
[Plex Media Server Logs\_2025-01-08\_00-11-00.zip](https://forums.plex.tv/uploads/short-url/pnGErrljADm3amurZrCFnxlU3V1.zip) (2.3 MB)

Attached are my [server logs.](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) Long and short of it is Plex can see my GPU, handshakes with it on server start up(as best as I can tell when the server starts, could be wrong there), but is never able to access it for transcoding. No matter the file or transcode it’s always the same failure to open the device error. I’ve checked and rechecked all my user perms for Plex, I even gave the user ownership of the driver directory as a last resort. I don’t know what else to try.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 8, 2025, 5:15am UTC](https://forums.plex.tv/t/transcoding-with-arc-a310-failure/901446/2 "2025-04-08T05:15:26Z")

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