# Trasncoding Error on Unraid

**URL:** <https://forums.plex.tv/t/trasncoding-error-on-unraid/841465>\
**Category:** Plex Media Server\
**Tags:** server-docker, server-unraid\
**Created:** [May 18, 2023, 3:40pm UTC](https://forums.plex.tv/t/trasncoding-error-on-unraid/841465 "2023-05-18T15:40:52Z")\
**Posts on this page:** 10\
**Page:** 1

<div class="post-metadata">

**Author:** ![gadget069](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/gadget069/32/13667_2.png) [@gadget069](https://forums.plex.tv/u/gadget069)\
**Post date:** [May 18, 2023, 3:40pm UTC](https://forums.plex.tv/t/trasncoding-error-on-unraid/841465/1 "2023-05-18T15:40:52Z")

</div>

Server Version#: 1.32.1.6999  
Player Version#:9.21.2.1271  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

I get this error on on mobile connection only, and not with all movies. Some will oad up and play right away.

> Blockquote[Req#2e26/Transcode/4433a687ba6ad8dc-com-plexapp-android/0e7bdc1d-ada4-4efd-b7fd-b24d5dc4da2e] [eac3\_eae @ 0x1483fd5d16c0] EAE timeout! EAE not running, or wrong folder? Could not read ‘/tmp/pms-80f67629-fc23-4d04-afa0-7d32bb06ad35/EasyAudioEncoder/Convert to WAV (to 8ch or less)/4433a687ba6ad8dc-com-plexapp-android\_5020-0-0.wav’

> Blockquote

---

<div class="post-metadata">

**Author:** ![gadget069](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/gadget069/32/13667_2.png) [@gadget069](https://forums.plex.tv/u/gadget069)\
**Post date:** [May 20, 2023, 4:45pm UTC](https://forums.plex.tv/t/trasncoding-error-on-unraid/841465/2 "2023-05-20T16:45:44Z")

</div>

Still looknig for some advice. I forgot to add I’m using a rtx 3060 for transcoding. Tried a differnet movie this morning. This doesnt happen with all movies, just new imports into Plex.

```auto
May 20, 2023 11:43:49.000 [22693256575800] Error — [Req#75ae4/Transcode/t5rbuexhkl8fa3oi7qcy3oc5/67d01d27-3f93-4515-a9dc-c5652e6cd110] [truehd_eae @ 0x14ef32efb6c0] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-80f67629-fc23-4d04-afa0-7d32bb06ad35/EasyAudioEncoder/Convert to WAV (to 8ch or less)/t5rbuexhkl8fa3oi7qcy3oc5_9779-0-27.wav'
May 20, 2023 11:43:49.000 [22693231262520] Error — [Req#75ae3/Transcode/9203a59a-4f66-4023-ac1e-f613d1e6d2cb/6f0dbaed-9d6e-4284-9de5-71755ef59d0b] [eac3_eae @ 0x15167cc6e180] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-80f67629-fc23-4d04-afa0-7d32bb06ad35/EasyAudioEncoder/Convert to WAV (to 8ch or less)/9203a59a-4f66-4023-ac1e-f613d1e6d2cb_24739-0-3200.wav'
May 20, 2023 11:43:49.000 [22693254466360] Error — [Req#75afd/Transcode/9203a59a-4f66-4023-ac1e-f613d1e6d2cb/6f0dbaed-9d6e-4284-9de5-71755ef59d0b] [eac3_eae @ 0x15167cc6e180] error reading output: -5 (I/O error)
May 20, 2023 11:43:49.000 [22693256575800] Error — [Req#75afc/Transcode/t5rbuexhkl8fa3oi7qcy3oc5/67d01d27-3f93-4515-a9dc-c5652e6cd110] [truehd_eae @ 0x14ef32efb6c0] error reading output: -5 (I/O error)
May 20, 2023 11:43:49.001 [22693254466360] Error — [Req#75b04/Transcode/t5rbuexhkl8fa3oi7qcy3oc5/67d01d27-3f93-4515-a9dc-c5652e6cd110] Error while decoding stream #0:1: I/O error
May 20, 2023 11:43:49.001 [22693231262520] Error — [Req#75b03/Transcode/9203a59a-4f66-4023-ac1e-f613d1e6d2cb/6f0dbaed-9d6e-4284-9de5-71755ef59d0b] Error while decoding stream #0:1: I/O error
May 20, 2023 11:43:51.000 [22693254466360] Error — [Req#75aea/Transcode/0fb3cd54-5319-48b3-beab-020779080a8e/a4a4c38c-f886-4bce-a870-91380119ed7a] [eac3_eae @ 0x15253d0fab00] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-80f67629-fc23-4d04-afa0-7d32bb06ad35/EasyAudioEncoder/Convert to WAV (to 8ch or less)/0fb3cd54-5319-48b3-beab-020779080a8e_8856-0-180.wav'
May 20, 2023 11:43:51.000 [22693231262520] Error — [Req#75b0f/Transcode/0fb3cd54-5319-48b3-beab-020779080a8e/a4a4c38c-f886-4bce-a870-91380119ed7a] [eac3_eae @ 0x15253d0fab00] error reading output: -5 (I/O error)
May 20, 2023 11:43:51.000 [22693254466360] Error — [Req#75b13/Transcode/0fb3cd54-5319-48b3-beab-020779080a8e/a4a4c38c-f886-4bce-a870-91380119ed7a] Error while decoding stream #0:1: I/O error
May 20, 2023 11:43:52.000 [22693231262520] Error — [Req#75b0a/Transcode/t5rbuexhkl8fa3oi7qcy3oc5/67d01d27-3f93-4515-a9dc-c5652e6cd110] [truehd_eae @ 0x14ef32efb6c0] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-80f67629-fc23-4d04-afa0-7d32bb06ad35/EasyAudioEncoder/Convert to WAV (to 8ch or less)/t5rbuexhkl8fa3oi7qcy3oc5_9779-0-28.wav'
May 20, 2023 11:43:52.000 [22693254466360] Error — [Req#75b09/Transcode/9203a59a-4f66-4023-ac1e-f613d1e6d2cb/6f0dbaed-9d6e-4284-9de5-71755ef59d0b] [eac3_eae @ 0x15167cc6e180] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-80f67629-fc23-4d04-afa0-7d32bb06ad35/EasyAudioEncoder/Convert to WAV (to 8ch or less)/9203a59a-4f66-4023-ac1e-f613d1e6d2cb_24739-0-3201.wav'
May 20, 2023 11:43:52.000 [22693254466360] Error — [Req#75b19/Transcode/9203a59a-4f66-4023-ac1e-f613d1e6d2cb/6f0dbaed-9d6e-4284-9de5-71755ef59d0b] [eac3_eae @ 0x15167cc6e180] error reading output: -5 (I/O error)
May 20, 2023 11:43:52.000 [22693231262520] Error — [Req#75b1e/Transcode/9203a59a-4f66-4023-ac1e-f613d1e6d2cb/6f0dbaed-9d6e-4284-9de5-71755ef59d0b] Error while decoding stream #0:1: I/O error
May 20, 2023 11:43:52.001 [22693254466360] Error — [Req#75b18/Transcode/t5rbuexhkl8fa3oi7qcy3oc5/67d01d27-3f93-4515-a9dc-c5652e6cd110] [truehd_eae @ 0x14ef32efb6c0] error reading output: -5 (I/O error)
May 20, 2023 11:43:52.001 [22693231262520] Error — [Req#75b24/Transcode/t5rbuexhkl8fa3oi7qcy3oc5/67d01d27-3f93-4515-a9dc-c5652e6cd110] Error while decoding stream #0:1: I/O error

```

The attachement is an example of the transcoder working on a different movie.

 ![trans](https://global.discourse-cdn.com/plex/original/4X/c/2/c/c2c9048e9ac624e11b748e9a28c01134de46618d.jpeg)

---

<div class="post-metadata">

**Author:** ![PatrickWr](https://avatars.discourse-cdn.com/v4/letter/p/848f3c/32.png) [@PatrickWr](https://forums.plex.tv/u/PatrickWr)\
**Post date:** [May 20, 2023, 9:41pm UTC](https://forums.plex.tv/t/trasncoding-error-on-unraid/841465/3 "2023-05-20T21:41:35Z")

</div>

@gadget069

delet perms.txt in your appdata → Plex and restart the Container  
 ![Screenshot 2023-05-20 233957](https://global.discourse-cdn.com/plex/original/4X/0/c/4/0c4939c28f25211daeedb82e085ef978065db83d.jpeg)

---

<div class="post-metadata">

**Author:** ![gadget069](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/gadget069/32/13667_2.png) [@gadget069](https://forums.plex.tv/u/gadget069)\
**Post date:** [May 21, 2023, 2:15am UTC](https://forums.plex.tv/t/trasncoding-error-on-unraid/841465/4 "2023-05-21T02:15:48Z")

</div>

I do not have that file in Plex folder. I’m geussing maybe the media folder is the one.

![image](https://global.discourse-cdn.com/plex/original/4X/2/e/1/2e1c7d81fc03d33bbe06d4b698a0a79e1dc707f1.png)

---

<div class="post-metadata">

**Author:** ![PatrickWr](https://avatars.discourse-cdn.com/v4/letter/p/848f3c/32.png) [@PatrickWr](https://forums.plex.tv/u/PatrickWr)\
**Post date:** [May 21, 2023, 9:41am UTC](https://forums.plex.tv/t/trasncoding-error-on-unraid/841465/5 "2023-05-21T09:41:18Z")

</div>

open perms.txt and look whats insight

 ![Screenshot 2023-05-21 114006](https://global.discourse-cdn.com/plex/original/4X/b/8/6/b86244d99fbbac1de12ee91046f14c5246489bdd.jpeg)

---

<div class="post-metadata">

**Author:** ![gadget069](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/gadget069/32/13667_2.png) [@gadget069](https://forums.plex.tv/u/gadget069)\
**Post date:** [May 21, 2023, 11:20am UTC](https://forums.plex.tv/t/trasncoding-error-on-unraid/841465/6 "2023-05-21T11:20:21Z")

</div>

Yes, that is what is inside the file.

---

<div class="post-metadata">

**Author:** ![PatrickWr](https://avatars.discourse-cdn.com/v4/letter/p/848f3c/32.png) [@PatrickWr](https://forums.plex.tv/u/PatrickWr)\
**Post date:** [May 21, 2023, 5:22pm UTC](https://forums.plex.tv/t/trasncoding-error-on-unraid/841465/7 "2023-05-21T17:22:26Z")

</div>

delet that file and restart your container

---

<div class="post-metadata">

**Author:** ![gadget069](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/gadget069/32/13667_2.png) [@gadget069](https://forums.plex.tv/u/gadget069)\
**Post date:** [May 22, 2023, 12:38pm UTC](https://forums.plex.tv/t/trasncoding-error-on-unraid/841465/8 "2023-05-22T12:38:26Z")

</div>

Deleted.

Now when on mobile and not wifi i’m getting this error, but the movie still played over mobile data.

```auto
[Req#10ad] Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data

```

---

<div class="post-metadata">

**Author:** ![gadget069](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/gadget069/32/13667_2.png) [@gadget069](https://forums.plex.tv/u/gadget069)\
**Post date:** [May 23, 2023, 12:36pm UTC](https://forums.plex.tv/t/trasncoding-error-on-unraid/841465/9 "2023-05-23T12:36:16Z")

</div>

[Req#14a23/Transcode/d989cb02-4774-4124-a39d-00e5bdb11fc5/cdebfb87-f32d-4085-af28-d490a568f26e] Error while decoding stream #0:1: I/O error  
[Req#14b68/Transcode/d989cb02-4774-4124-a39d-00e5bdb11fc5/cdebfb87-f32d-4085-af28-d490a568f26e] [eac3\_eae @ 0x1497a8cfbb40] EAE timeout! EAE not running, or wrong folder? Could not read ‘/tmp/pms-d47872ca-7d7d-4cdd-8784-d478e797d0f7/EasyAudioEncoder/Convert to WAV (to 8ch or less)/d989cb02-4774-4124-a39d-00e5bdb11fc5\_3133-0-1591.wav’

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 21, 2023, 12:36pm UTC](https://forums.plex.tv/t/trasncoding-error-on-unraid/841465/10 "2023-08-21T12:36:47Z")

</div>

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