# Trouble Claiming my Server

**URL:** <https://forums.plex.tv/t/trouble-claiming-my-server/776578>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [February 15, 2022, 6:29pm UTC](https://forums.plex.tv/t/trouble-claiming-my-server/776578 "2022-02-15T18:29:38Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![CharkoFlix](https://avatars.discourse-cdn.com/v4/letter/c/6f9a4e/32.png) [@CharkoFlix](https://forums.plex.tv/u/CharkoFlix)\
**Post date:** [February 15, 2022, 6:29pm UTC](https://forums.plex.tv/t/trouble-claiming-my-server/776578/1 "2022-02-15T18:29:38Z")

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Server Version#: Version 1.25.6.5545

I’m having trouble claiming my server. I had logged out trying to an issue with my Plex Agent and now I can’t get it back online. I click claim server and nothing happens.

Any help would be greatly appreciated.

Thanks

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**Author:** ![N8tallica](https://avatars.discourse-cdn.com/v4/letter/n/f4b2a3/32.png) [@N8tallica](https://forums.plex.tv/u/N8tallica)\
**Post date:** [February 15, 2022, 6:59pm UTC](https://forums.plex.tv/t/trouble-claiming-my-server/776578/2 "2022-02-15T18:59:11Z")

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Same here, seems like a few days ago things took a turn. I can’t do anything with mine at all.  
Following  
-N8

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**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\
**Post date:** [February 15, 2022, 10:10pm UTC](https://forums.plex.tv/t/trouble-claiming-my-server/776578/3 "2022-02-15T22:10:22Z")

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Could you make a zip file of the [PMS Logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) and upload here, right after reproducing?

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**Author:** ![CharkoFlix](https://avatars.discourse-cdn.com/v4/letter/c/6f9a4e/32.png) [@CharkoFlix](https://forums.plex.tv/u/CharkoFlix)\
**Post date:** [February 15, 2022, 11:23pm UTC](https://forums.plex.tv/t/trouble-claiming-my-server/776578/4 "2022-02-15T23:23:40Z")

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See attached as requested.  
[Plex Media Server Logs\_2022-02-15\_18-22-09.zip](https://forums.plex.tv/uploads/short-url/hulylCkxiph75X5sWoU5Jcr2PQo.zip) (2.5 MB)

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**Author:** ![CharkoFlix](https://avatars.discourse-cdn.com/v4/letter/c/6f9a4e/32.png) [@CharkoFlix](https://forums.plex.tv/u/CharkoFlix)\
**Post date:** [February 15, 2022, 11:29pm UTC](https://forums.plex.tv/t/trouble-claiming-my-server/776578/5 "2022-02-15T23:29:57Z")

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Here is another log after resetting Plex Media Server  
[Plex Media Server Logs\_2022-02-15\_18-30-01.zip](https://forums.plex.tv/uploads/short-url/iBCcBSm8BAeVHSUT9B7dyVDcg9C.zip) (2.4 MB)

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**Author:** ![CharkoFlix](https://avatars.discourse-cdn.com/v4/letter/c/6f9a4e/32.png) [@CharkoFlix](https://forums.plex.tv/u/CharkoFlix)\
**Post date:** [February 16, 2022, 3:47am UTC](https://forums.plex.tv/t/trouble-claiming-my-server/776578/6 "2022-02-16T03:47:19Z")

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Figured it out. This post helped me.

> [@Plex Media Server - Not Signed in - Cannot Claim Server](https://forums.plex.tv/t/plex-media-server-not-signed-in-cannot-claim-server/775122/8):
>
> Thank you!! This fixed my issue aswell.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 17, 2022, 3:48am UTC](https://forums.plex.tv/t/trouble-claiming-my-server/776578/7 "2022-05-17T03:48:00Z")

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