# Trouble loading libraries

**URL:** <https://forums.plex.tv/t/trouble-loading-libraries/940165>\
**Category:** Plex Media Server\
**Tags:** server-nvidia-shield\
**Created:** [June 30, 2026, 9:23pm UTC](https://forums.plex.tv/t/trouble-loading-libraries/940165 "2026-06-30T21:23:13Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![paulnen](https://avatars.discourse-cdn.com/v4/letter/p/3e96dc/32.png) [@paulnen](https://forums.plex.tv/u/paulnen)\
**Post date:** [June 30, 2026, 9:23pm UTC](https://forums.plex.tv/t/trouble-loading-libraries/940165/1 "2026-06-30T21:23:13Z")

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Server Version#:  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

New to plex so patience please. Created a music library off a ssd drive plugged into a nvidia shield, works fine on the shield. Created a movie library running off of my nas, nvidia movie library shows no files on the nvidia shield. Both libraries work fine on the pc. Advice please?

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**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\
**Post date:** [June 30, 2026, 10:19pm UTC](https://forums.plex.tv/t/trouble-loading-libraries/940165/2 "2026-06-30T22:19:52Z")

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You don’t specify, but I’m guessing the Plex service is running on the Shield? And you are watching Plex on the Pc either with the plex app or plex web?

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**Author:** ![paulnen](https://avatars.discourse-cdn.com/v4/letter/p/3e96dc/32.png) [@paulnen](https://forums.plex.tv/u/paulnen)\
**Post date:** [June 30, 2026, 10:30pm UTC](https://forums.plex.tv/t/trouble-loading-libraries/940165/3 "2026-06-30T22:30:57Z")

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The server is running on the shield, the movies show up in the movie library on the app on the pc, I need to be able to access the movie library on the shield? Music library works fine on the shield but that is being fed by a usb ssd on the shield? not sure if that’s any help, or clear as mud?

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**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\
**Post date:** [June 30, 2026, 10:36pm UTC](https://forums.plex.tv/t/trouble-loading-libraries/940165/4 "2026-06-30T22:36:10Z")

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Ok, here is what I think is happening. You have your pc set up to access your NAS storage which is why you can see your movie files on the NAS. If the Plex service is on the shield, the shield needs access to the files on the NAS as well. I am not familiar with how the Shield works. Can it mount the movie folder from the NAS so that it appears local?

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**Author:** ![paulnen](https://avatars.discourse-cdn.com/v4/letter/p/3e96dc/32.png) [@paulnen](https://forums.plex.tv/u/paulnen)\
**Post date:** [June 30, 2026, 10:51pm UTC](https://forums.plex.tv/t/trouble-loading-libraries/940165/5 "2026-06-30T22:51:35Z")

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Thanks, the server is mounted to the nvidia shield

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<div class="post-metadata">

**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\
**Post date:** [June 30, 2026, 10:57pm UTC](https://forums.plex.tv/t/trouble-loading-libraries/940165/6 "2026-06-30T22:57:31Z")

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Ok, I thought it probably was. I guess you are accessing the Plex service on the shield from a browser on you PC, correct? Is that how you set up the movie library on Plex? It could be a permissions problem. Is there a file manager app on shield? If so, can you navigate to where the movies are play one?

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [June 30, 2026, 11:09pm UTC](https://forums.plex.tv/t/trouble-loading-libraries/940165/7 "2026-06-30T23:09:11Z")

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Definitely something strange going on.

Using Plex Web on the PC, go to the movie library and edit one of the movies (the pencil icon).

Select Info. It should show the full path and file name for the movie.

Take a screenshot and post to the thread (drag the pic into the message window & wait for it to upload).

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**Author:** ![paulnen](https://avatars.discourse-cdn.com/v4/letter/p/3e96dc/32.png) [@paulnen](https://forums.plex.tv/u/paulnen)\
**Post date:** [June 30, 2026, 11:13pm UTC](https://forums.plex.tv/t/trouble-loading-libraries/940165/8 "2026-06-30T23:13:13Z")

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xplore file manager shows the library and a movie will play from it

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**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\
**Post date:** [June 30, 2026, 11:32pm UTC](https://forums.plex.tv/t/trouble-loading-libraries/940165/9 "2026-06-30T23:32:04Z")

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Ok, that sounds good. I ask because I don’t knoThew. Is the shield basically a one-user system? I.e, the plex service is running as you, xplore is running as you? If so, seems like the service should be able to read the media files.

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**Author:** ![paulnen](https://avatars.discourse-cdn.com/v4/letter/p/3e96dc/32.png) [@paulnen](https://forums.plex.tv/u/paulnen)\
**Post date:** [June 30, 2026, 11:34pm UTC](https://forums.plex.tv/t/trouble-loading-libraries/940165/10 "2026-06-30T23:34:50Z")

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![Screenshot 2026-06-30 193140](https://global.discourse-cdn.com/plex/original/4X/9/3/6/93690383b96b4f8dee371b1b37bbe91147c33d52.jpeg)

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<div class="post-metadata">

**Author:** ![paulnen](https://avatars.discourse-cdn.com/v4/letter/p/3e96dc/32.png) [@paulnen](https://forums.plex.tv/u/paulnen)\
**Post date:** [June 30, 2026, 11:36pm UTC](https://forums.plex.tv/t/trouble-loading-libraries/940165/11 "2026-06-30T23:36:14Z")

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As of now I’m the only uiser

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<div class="post-metadata">

**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\
**Post date:** [June 30, 2026, 11:45pm UTC](https://forums.plex.tv/t/trouble-loading-libraries/940165/12 "2026-06-30T23:45:19Z")

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Ok, I’ll presume when you setup the nas movie library from plex, you just browsed to it and it’s set to “/storage/NASE2ADD0/Public”. Just for grins, now that its setup, try to do a [plex dance](https://forums.plex.tv/t/the-plex-dance/197064) on one of your movies and see if that triggers a scan.

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<div class="post-metadata">

**Author:** ![paulnen](https://avatars.discourse-cdn.com/v4/letter/p/3e96dc/32.png) [@paulnen](https://forums.plex.tv/u/paulnen)\
**Post date:** [June 30, 2026, 11:51pm UTC](https://forums.plex.tv/t/trouble-loading-libraries/940165/13 "2026-06-30T23:51:16Z")

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New here, what’s a [plex dance](https://forums.plex.tv/t/the-plex-dance/197064) and do i do it on the pc or the shield? If xplore file manager can see it bit plex cant, have I missed a setting in plex?

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<div class="post-metadata">

**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [June 30, 2026, 11:59pm UTC](https://forums.plex.tv/t/trouble-loading-libraries/940165/14 "2026-06-30T23:59:59Z")

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Just to double check, this is the setup, correct?

- Plex Media Server running on the Nvidia Shield.
- Plex Media Server is not running on any other system.
- NAS shared folder containing movies mounted on Nvidia Shield
- Plex movie library pointing at NAS shared folder

If so, this is what is throwing me:

- Using Plex Web on a PC, the movies are visible and can be played on the PC.
- Using the Plex client app on the Nvidia Shield, the same movie library appears empty.

Am I misunderstanding something?

  

FYI regarding media organization.

In Plex, you have to keep movies, tv shows, music, etc. in separate directory structures.

You may want to modify things on the NAS to have subfolders for each media type.

For example:

```auto
.../Public <-- folder not added to any Plex library
     /Movies <-- folder added to movie library
       /13 Hours (2016) <-- movie_name (year)
         /13 Hours (2016).ext <-- ext = mkv/mp4/etc.
     /TV <-- folder added to TV show library

```

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<div class="post-metadata">

**Author:** ![paulnen](https://avatars.discourse-cdn.com/v4/letter/p/3e96dc/32.png) [@paulnen](https://forums.plex.tv/u/paulnen)\
**Post date:** [July 1, 2026, 12:17am UTC](https://forums.plex.tv/t/trouble-loading-libraries/940165/15 "2026-07-01T00:17:34Z")

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you’ve got everything correct, all movie files are located in the public folder on my nas, no other file types in that folder

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<div class="post-metadata">

**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\
**Post date:** [July 1, 2026, 12:25am UTC](https://forums.plex.tv/t/trouble-loading-libraries/940165/16 "2026-07-01T00:25:17Z")

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A [plex dance](https://forums.plex.tv/t/the-plex-dance/197064) is, in a nutshell, you would move one of your movies out of the Public folder, rescan the Movies library, then move the movie back under Public and scan again. Do you have auto-scan turned on?

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<div class="post-metadata">

**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [July 1, 2026, 12:27am UTC](https://forums.plex.tv/t/trouble-loading-libraries/940165/17 "2026-07-01T00:27:13Z")

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Launch the Google Play store on the Shield and check for app updates.

Make sure both Plex Media Server and the Plex Android TV client are up to date (they are separate apps).

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<div class="post-metadata">

**Author:** ![paulnen](https://avatars.discourse-cdn.com/v4/letter/p/3e96dc/32.png) [@paulnen](https://forums.plex.tv/u/paulnen)\
**Post date:** [July 1, 2026, 12:37am UTC](https://forums.plex.tv/t/trouble-loading-libraries/940165/18 "2026-07-01T00:37:12Z")

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both apps were up to date this morning

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<div class="post-metadata">

**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\
**Post date:** [July 1, 2026, 1:04am UTC](https://forums.plex.tv/t/trouble-loading-libraries/940165/19 "2026-07-01T01:04:08Z")

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And when you created the NAS Movies library, you did it as a movie type library and not a tv series type library. They use different matching agents.

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<div class="post-metadata">

**Author:** ![paulnen](https://avatars.discourse-cdn.com/v4/letter/p/3e96dc/32.png) [@paulnen](https://forums.plex.tv/u/paulnen)\
**Post date:** [July 1, 2026, 1:08am UTC](https://forums.plex.tv/t/trouble-loading-libraries/940165/20 "2026-07-01T01:08:54Z")

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yes, movie

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