# Trouble with Installation on Hetzner CPX Instance

**URL:** <https://forums.plex.tv/t/trouble-with-installation-on-hetzner-cpx-instance/932542>\
**Category:** Plex Media Server\
**Tags:** server-linux\
**Created:** [October 16, 2025, 4:35pm UTC](https://forums.plex.tv/t/trouble-with-installation-on-hetzner-cpx-instance/932542 "2025-10-16T16:35:05Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![haydenschroeder](https://avatars.discourse-cdn.com/v4/letter/h/47e85d/32.png) [@haydenschroeder](https://forums.plex.tv/u/haydenschroeder)\
**Post date:** [October 16, 2025, 4:35pm UTC](https://forums.plex.tv/t/trouble-with-installation-on-hetzner-cpx-instance/932542/1 "2025-10-16T16:35:05Z")

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Hi all, I’m in the process of migrating my Plex instance from my home server to a Hetzner cloud instance. I’ve been struggling for the past few days, and I’ve run out of ideas. Any help would be greatly appreciated!

**System Information**

Server Version#: 1.42.2  
OS: Ubuntu 24.04  
Cloud Provider: Hetzner CPX21

**Issue**

After logging into the web application and upon clicking “Next” after naming my server. I’m met with the following errror.

 ![Screenshot_2025-10-16_10-24-27](https://global.discourse-cdn.com/plex/original/4X/5/2/2/522b0ef987cf1596dffed441081905a3f973eea0.png)

**Reproduction**

Begin with a new server. UFW is running with the plexmediaserver application (below) allowed. Follow the instructions in this guide: [Install and Configure Plex Media Server on CentOS 8](https://community.hetzner.com/tutorials/install-and-configure-plex-media-server-on-centos-8) .

```auto
[plexmediaserver]
title=Plex Media Server (Standard)
description=The Plex Media Server
ports=32400/tcp|3005/tcp|5353/udp|8324/tcp|32410:32414/udp

[plexmediaserver-dlna]
title=Plex Media Server (DLNA)
description=The Plex Media Server (additional DLNA capability only)
ports=1900/udp|32469/tcp

[plexmediaserver-all]
title=Plex Media Server (Standard + DLNA)
description=The Plex Media Server (with additional DLNA capability)
ports=32400/tcp|3005/tcp|5353/udp|8324/tcp|32410:32414/udp|1900/udp|32469/tcp

```

**Things I’ve Tried**

- Claim Plex server manually using: [How to Claim Your Plex Server - Plexopedia](https://www.plexopedia.com/plex-media-server/general/claim-server/#claimservermanually)
  - This results in the server showing up under my accounts, however I get the error “Can’t connect to server securely”

- Disable firewall (just in case)
- Accessing Plex Media Server web interface through private browser (clearing site data)

**Logs**

[Plex Media Server.log](https://forums.plex.tv/uploads/short-url/kVwz5g3aRcXfRL3m0WuzIDbUj8x.log) (912.6 KB)

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<div class="post-metadata">

**Author:** ![kazz3r24](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kazz3r24/32/86318_2.png) [@kazz3r24](https://forums.plex.tv/u/kazz3r24)\
**Post date:** [October 16, 2025, 4:46pm UTC](https://forums.plex.tv/t/trouble-with-installation-on-hetzner-cpx-instance/932542/2 "2025-10-16T16:46:50Z")

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Last I checked they blocked the use of Hertzner servers.

> [@Not authorized You do not have access to this server](https://forums.plex.tv/t/not-authorized-you-do-not-have-access-to-this-server/861780/3):
>
> Hertzner is blocked.

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 14, 2026, 5:05pm UTC](https://forums.plex.tv/t/trouble-with-installation-on-hetzner-cpx-instance/932542/4 "2026-01-14T17:05:00Z")

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