# Trouble with remote access reseting

**URL:** <https://forums.plex.tv/t/trouble-with-remote-access-reseting/841651>\
**Category:** Remote Access\
**Tags:** server-nvidia-shield\
**Created:** [May 20, 2023, 6:14am UTC](https://forums.plex.tv/t/trouble-with-remote-access-reseting/841651 "2023-05-20T06:14:35Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Zjerns](https://avatars.discourse-cdn.com/v4/letter/z/34f0e0/32.png) [@Zjerns](https://forums.plex.tv/u/Zjerns)\
**Post date:** [May 20, 2023, 6:14am UTC](https://forums.plex.tv/t/trouble-with-remote-access-reseting/841651/1 "2023-05-20T06:14:35Z")

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Server Version#: 1.28.2.6151  
Player Version#: 4.106.2

Anyone else solved this issue?: my media server says unavailable outside of my network. I’ve followed the tips and videos to manually specify an ip and port in the nvidia shield and my router. ive gone on the plex site to set the port. It says its ok but if i refresh the page or leave it for a minute it says unavailable again.

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**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\
**Post date:** [May 20, 2023, 6:37am UTC](https://forums.plex.tv/t/trouble-with-remote-access-reseting/841651/2 "2023-05-20T06:37:46Z")

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When it goes green it’s just Plex testing the connection. If it falls back to red it was never really working

Use this to test the port you opened. If it fails that means something is still blocking you

> **[Open Port Check Tool -- Verify Port Forwarding on Your Router](https://canyouseeme.org/)**
>
> A free open port check tool used to detect open ports on your connection. Test if port forwarding is correctly setup or if your port is being blocked by your firewall or ISP.

Common problems are vpn’s, firewalls, anti-virus or some type of security features in the router itself

Your ISP may also be at fault by not allowing you to do this. More and more are

These guides will help you trouble shoot  
[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 18, 2023, 6:38am UTC](https://forums.plex.tv/t/trouble-with-remote-access-reseting/841651/3 "2023-08-18T06:38:35Z")

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