# Trying to delete account **URL:** \ **Category:** General Discussions\ **Created:** [July 27, 2024, 4:19pm UTC](https://forums.plex.tv/t/trying-to-delete-account/883680 "2024-07-27T16:19:04Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![TMBryan](https://avatars.discourse-cdn.com/v4/letter/t/ecd19e/32.png) [@TMBryan](https://forums.plex.tv/u/TMBryan)\ **Post date:** [July 27, 2024, 4:19pm UTC](https://forums.plex.tv/t/trying-to-delete-account/883680/1 "2024-07-27T16:19:04Z")
I had started an account on my Mac and then decided to move everything over to my NAS. While trying to do this I have decided I need to start all over. I have tried to delete the account and have had no luck. I am signed into my account, went to settings, and clicked the delete account at the bottom. It asks for the password and when I enter it I get an invalid password. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [July 27, 2024, 4:23pm UTC](https://forums.plex.tv/t/trying-to-delete-account/883680/2 "2024-07-27T16:23:06Z")
You know that you don’t need a new account to setup a new server? As for the invalid password… at the risk of sounding silly: have you verified you’re using the correct password of the account you’re trying to delete? ---
**Author:** ![TMBryan](https://avatars.discourse-cdn.com/v4/letter/t/ecd19e/32.png) [@TMBryan](https://forums.plex.tv/u/TMBryan)\ **Post date:** [July 27, 2024, 4:54pm UTC](https://forums.plex.tv/t/trying-to-delete-account/883680/3 "2024-07-27T16:54:09Z")
Yes, I am signed into the account and have used the same password. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 27, 2024, 4:56pm UTC](https://forums.plex.tv/t/trying-to-delete-account/883680/4 "2024-07-27T16:56:11Z")
You need to use the Plex password, not the one of your Apple account. You have connected your Apple ID to your Plex account, and you probably use the Apple IP to sign in regularly. But the deletion requires you to use the actual Plex password, I think. ---
**Author:** ![TMBryan](https://avatars.discourse-cdn.com/v4/letter/t/ecd19e/32.png) [@TMBryan](https://forums.plex.tv/u/TMBryan)\ **Post date:** [July 27, 2024, 4:57pm UTC](https://forums.plex.tv/t/trying-to-delete-account/883680/5 "2024-07-27T16:57:14Z")
That’s what I was thinking, but I don’t remember another password. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 27, 2024, 4:59pm UTC](https://forums.plex.tv/t/trying-to-delete-account/883680/6 "2024-07-27T16:59:29Z")
Then use an incognito browser window and go to plex.tv, Sign IN, then use the “Forgot” (Password) link to set a new password. ---
**Author:** ![TMBryan](https://avatars.discourse-cdn.com/v4/letter/t/ecd19e/32.png) [@TMBryan](https://forums.plex.tv/u/TMBryan)\ **Post date:** [July 27, 2024, 5:07pm UTC](https://forums.plex.tv/t/trying-to-delete-account/883680/7 "2024-07-27T17:07:50Z")
Thanks OttoKerner. Worked. I was using the wrong login. Signing in with apple. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 25, 2024, 5:08pm UTC](https://forums.plex.tv/t/trying-to-delete-account/883680/8 "2024-10-25T17:08:39Z")
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