# Tuner Setup Error - Problem fetching channel mappings

**URL:** <https://forums.plex.tv/t/tuner-setup-error-problem-fetching-channel-mappings/729483>\
**Category:** Live TV & DVR\
**Tags:** livetv-dvr\
**Created:** [July 17, 2021, 8:49pm UTC](https://forums.plex.tv/t/tuner-setup-error-problem-fetching-channel-mappings/729483 "2021-07-17T20:49:26Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Justin\_Dyer](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/justin_dyer/32/135260_2.png) [@Justin\_Dyer](https://forums.plex.tv/u/Justin_Dyer)\
**Post date:** [July 17, 2021, 8:49pm UTC](https://forums.plex.tv/t/tuner-setup-error-problem-fetching-channel-mappings/729483/1 "2021-07-17T20:49:26Z")

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I moved to a different area, so I thought I would delete my DVR and set it up again. I’m getting an error when setting up the DVR “There was a problem fetching channel mappings. Please try again later.” The HDHomeRun device was detected, antenna is selected (with 53 channels listed underneath that drop down menu, Country - United States, and I entered my postal code (along with many others). When I click next, there are 2 green checkmarks to indicate that it ‘gathered data’ and ‘scanned channels’. It seems like it hangs and errors out on the third option, ‘finding the best guide’. After a second or two, it then presents me with the error that I mentioned above. To me, it seems like plex is trying to get data from a site that doesn’t exist or is taken down? I’m just guessing. Anyone have a fix or workaround for this?

Server Version#: 1.21.0-3744  
Player Version#: ?  
Tuner Make/Model: HD HomeRun CONNECT  
Guide/Lineup name: None…yet  
Using XMLTV?: no  
Channel number/Name: N/A

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**Author:** ![pl\_5309](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@pl\_5309](https://forums.plex.tv/u/pl_5309)\
**Post date:** [July 17, 2021, 9:21pm UTC](https://forums.plex.tv/t/tuner-setup-error-problem-fetching-channel-mappings/729483/2 "2021-07-17T21:21:56Z")

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Back up your database files and upgrade to the latest GA version **Plex Media Server 1.23.4.4805**.

Your version is a bit old so I would anticipate further hurdles with all the changes.

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**Author:** ![Justin\_Dyer](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/justin_dyer/32/135260_2.png) [@Justin\_Dyer](https://forums.plex.tv/u/Justin_Dyer)\
**Post date:** [July 17, 2021, 9:25pm UTC](https://forums.plex.tv/t/tuner-setup-error-problem-fetching-channel-mappings/729483/3 "2021-07-17T21:25:58Z")

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Hi Tiebierius. Thanks for the quick reply! I actually just figured it out (at least how to get it to work). Instead of navigating to the app.plex.tv url, I figured I’d try the local IP address with the port 32400 at the end. This worked for me, I was able to pull down the guide and get it going. Not sure why this worked, but it should be helpful to others if they have this issue.

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**Author:** ![pl\_5309](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@pl\_5309](https://forums.plex.tv/u/pl_5309)\
**Post date:** [July 17, 2021, 9:46pm UTC](https://forums.plex.tv/t/tuner-setup-error-problem-fetching-channel-mappings/729483/4 "2021-07-17T21:46:02Z")

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Plex enables multiple EPG support so the only client that would still work with the server version would have been the localhost one.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 15, 2021, 9:46pm UTC](https://forums.plex.tv/t/tuner-setup-error-problem-fetching-channel-mappings/729483/5 "2021-10-15T21:46:04Z")

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