# TV Show missing metadata **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-synology\ **Created:** [January 15, 2021, 7:47pm UTC](https://forums.plex.tv/t/tv-show-missing-metadata/678641 "2021-01-15T19:47:48Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![aswisser](https://avatars.discourse-cdn.com/v4/letter/a/b9bd4f/32.png) [@aswisser](https://forums.plex.tv/u/aswisser)\ **Post date:** [January 15, 2021, 7:47pm UTC](https://forums.plex.tv/t/tv-show-missing-metadata/678641/1 "2021-01-15T19:47:48Z")
Hello together I tried to add the TV Show Log Horizon ([ログ・ホライズン - TheTVDB.com](https://thetvdb.com/series/log-horizon)) but Plex can’t get the metadata. Also tried to rename the folder to `..\Animes\Log Horizon (2013)` but no luck with that. ![image](https://global.discourse-cdn.com/plex/original/3X/9/5/950a4aa2ad1013b92395c945440678d7557a574b.jpeg) Server Version#: 1.21.1.3876 I hope someone can help me fix the issue, thanks! [Plex Media Server Logs\_2021-01-15\_20-42-33.zip](https://forums.plex.tv/uploads/short-url/g0msJvpEw3nXimS1P4SHjVjSl70.zip) (4.8 MB) ---
**Author:** ![jondafydd](https://avatars.discourse-cdn.com/v4/letter/j/c37758/32.png) [@jondafydd](https://forums.plex.tv/u/jondafydd)\ **Post date:** [January 15, 2021, 8:00pm UTC](https://forums.plex.tv/t/tv-show-missing-metadata/678641/2 "2021-01-15T20:00:41Z")
Go to your unmatched folder for Log Horizon, Select match from the edit menu, under search options enter log horizon, 2013 and use the movie database as the search agent and plex will find it. 🙂 ---
**Author:** ![aswisser](https://avatars.discourse-cdn.com/v4/letter/a/b9bd4f/32.png) [@aswisser](https://forums.plex.tv/u/aswisser)\ **Post date:** [January 15, 2021, 8:06pm UTC](https://forums.plex.tv/t/tv-show-missing-metadata/678641/3 "2021-01-15T20:06:05Z")
Thanks worked! Really strange Plex wasn’t able to find the show with the name “Log Horizon” using TheTVDB. Searched manually for the ID #272128 and it was found. ---
**Author:** ![jondafydd](https://avatars.discourse-cdn.com/v4/letter/j/c37758/32.png) [@jondafydd](https://forums.plex.tv/u/jondafydd)\ **Post date:** [January 15, 2021, 8:47pm UTC](https://forums.plex.tv/t/tv-show-missing-metadata/678641/4 "2021-01-15T20:47:43Z")
The Movie database i think is linked to IMDB so i always use that if the other cant find a match. ---
**Author:** ![blim5001](https://avatars.discourse-cdn.com/v4/letter/b/c2a13f/32.png) [@blim5001](https://forums.plex.tv/u/blim5001)\ **Post date:** [January 15, 2021, 8:53pm UTC](https://forums.plex.tv/t/tv-show-missing-metadata/678641/5 "2021-01-15T20:53:05Z")
I am pretty sure there is something up the TVDB agent at the moment as there are a load of recent posts about TV matching, but none of them seem to be getting any response from Plex. Using the TVDB ID is the current workaround. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [January 15, 2021, 9:28pm UTC](https://forums.plex.tv/t/tv-show-missing-metadata/678641/6 "2021-01-15T21:28:13Z")
Folks, I got a response on what’s happening. It’s a bunch of changes at TheTVDB which are causing us grief. 1. They renamed a bunch of shows. For some, they added the year while removing it for others. 2. They’ve started bringing their new API live – which won’t be complete for some time AFAIK. I’m going to pursue this further but there are a few options. 1. Using the new `Plex TV Series` agent works best 2. Using the existing agent, adding the ID number to “manual match” resolves the name. (P.I.T.A\*\*\*\*) Best recommendation is to use the new scanner in Forum Preview now. > [@New Plex Media Server TV show/series scanner and agent preview](https://forums.plex.tv/t/new-plex-media-server-tv-show-series-scanner-and-agent-preview/665778): > > What is it and what’s new? A few months ago we upgraded our movie scanning and matching inside PMS leveraging our own cloud metadata provider. Since then we’ve been working on giving TV shows/series the same treatment, and while there are still a few important things we still need to address, the core functionality is there and we would like to get it into more hands so we have the opportunity to test things out a wider variety of setups. WARNING: Ensure you have a database backup before proce… ---
**Author:** ![blim5001](https://avatars.discourse-cdn.com/v4/letter/b/c2a13f/32.png) [@blim5001](https://forums.plex.tv/u/blim5001)\ **Post date:** [January 15, 2021, 9:42pm UTC](https://forums.plex.tv/t/tv-show-missing-metadata/678641/7 "2021-01-15T21:42:57Z")
Thanks for the feedback. But not sure I am quite ready to unleash the New Scanner just yet. I will stick with using the ID for now. Although what I do find a bit odd, is that using swagger to query the api. I do get the correct result(s) from the api when searching by name, but the correct series does not appear in the matching window in plex, only the incorrect one. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [January 15, 2021, 10:17pm UTC](https://forums.plex.tv/t/tv-show-missing-metadata/678641/8 "2021-01-15T22:17:52Z")
To give this a good shakedown, I just launched a rebuild of my “QA TV” Library. It contains almost 900 TV series. Let’s see how far it gets. 😈 ---
**Author:** ![lothian](https://avatars.discourse-cdn.com/v4/letter/l/8e7dd6/32.png) [@lothian](https://forums.plex.tv/u/lothian)\ **Post date:** [February 23, 2021, 2:32am UTC](https://forums.plex.tv/t/tv-show-missing-metadata/678641/9 "2021-02-23T02:32:44Z")
Yes, that works most of the time thank goodness. But I found that for some shows like the original Doctor Who which would not match with the TVDB (it wanted to match to Doctor Who Confidential instead), that the specials do not match up to the file names properly. Hopefully this gets resolved soon so I can go back and re-match the series. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 24, 2021, 2:33am UTC](https://forums.plex.tv/t/tv-show-missing-metadata/678641/10 "2021-05-24T02:33:05Z")
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