TV Show 'Season Poster & Metadata" not appearing

I did manage to get Eerie Indiana, other dimension to DL the poster. I had a bit of Plex dancing with that. However, I think it was after the recent Plex Update, and then a Plex dance…and then a force pull from TVDB after an original search was set to MovieDB. Still couldn’t get Filebot to find Family Dog, so I had to Buck-Up and manually do all the episodes. When it finds a show, it seems to work decently. Still wish there was a manual override, unless I just DL’d the ‘lite’ version. I have a few dozen series’ that it’s just awful for. Gather 'Round (1978), Teletales (1984) are a few along with Family Dog. I tried the “suggested match” and it pulls up something totally unrelated.

I also noticed Plex grabs metadata easier from TheTVDB than TheMovieDB, but the poster artwork and even metadata from TheMovieDB is a bit better, more detailed, and more abundant than TheTVDB.

I can tell you as a contributing member at both TVDB and TMDB that TMDB is woefully inadequate as a database for TV Shows. Basically it’s a joke. Sometimes (rare) you can get a match at TMDB for a TV Show, but it’s very likely going to be wrong, incomplete or missing entirely. It’s total chaos over there while TVDB has it’s issues with reliability of late they do have staff that checks things once in a while.

If you use TMDB as your TV Show database you are inviting pain and suffering. As you slowly bring your material into compliance you will realize this.

I also contribute to both. TVDB is severely lacking in posters and info. of the shows I have. Inaccurate or not, TVDB doesn’t have it. I’ve noticed TVDB has quite a bit of inaccuracies too. The software they use for both of the sites and the coding behind it is inexpensive and very basic. The sites are public editable and free, so you can’t really argue that they don’t have fairly updated programming software. It’s a lot of effort to obtain or create artwork. And to have to do it more for one database over another is just too much time. I’ve found I have to provide less for MovieDB, and it’s still a lot of work.

Okey Dokey.

You just do whatever you want to then. I’m not quite sure what you want, but help isn’t what you came here for.

Trying to help you is like trying to give a cat a bath in a bucket of water. They get about 40 legs when you try that.

=))

I was looking for something that renames by logical discretion, but was given something that renames by matching to inaccurate DB. As I said earlier the databases are not very accurate, especially since they are public. It’s basically asking for help vacuuming a carpet and being handed a bucket and mop and being made fun of for using it. It’s not going to be very effective. just makes a lot more unnecessary work, and pretty much discourages against anyone listening to advice from that source again.

I took one look at TheMovieDB.org, and then at TheTVDB.com many years ago and immediately became a contributor to the former and basically don’t use the latter. I’m sure that the devs at the latter spent a long time working on it a decade ago, but it just doesn’t look NEARLY as good as TheMovieDB.

I would like to request to Plex that they make TheMovieDB.org the primary database over TheTVDB.com for TV shows. I’ll submit that over in the feature section.

It’s just too dang bad that we don’t have a way to fully purge old metadata out of a library. The “clean bundles” seems like it’s doing something, but the fact that Plex still remembers which episodes I’ve played and which I haven’t means it’s not getting everything. We really need a one button “purge ALL metadata for deleted items” for each library, sigh.

I agree, regarding The MovieDB. I’ve seen people bag on TheMovieDB, but I find better artwork and more accuracy on episodes there. TVDB is missing a lot in the way of shows. And as already stated, the interface of TheMovieDB is a lot better.

For the stuff that isn’t pulling correctly for artwork, I’ve just been manually grabbing images. Filebot helps for a lot of shows, but for the ones it doesn’t work well with, I’m finding I have to put just as much work or more into the renaming when the search function doesn’t work properly. I did find a few odd title name I can change the original folder to that causes the search to ask “Enter Series Title”. I put in the correct title & date, and it might pull the proper episodes for renaming.

If you create that thread for feature selection, post a link here and I’ll definitely +1 it.

@Doramius said:
If you create that thread for feature selection, post a link here and I’ll definitely +1 it.

Here you go!

@JuiceWSA said:
Okey Dokey.

You just do whatever you want to then. I’m not quite sure what you want, but help isn’t what you came here for.

Trying to help you is like trying to give a cat a bath in a bucket of water. They get about 40 legs when you try that.

=))

You were able to help me out, and I appreciate that. I didn’t really like that the solution was basically to scrap my current library as permanently corrupted, but it showed me that the problem is contained to the TV Shows library. What I really wanted was a proper method from Plex to fully delete all metadata from a show, but I learned from you that apparently this isn’t possible, as things like watched-episodes-count are contained somewhere that no one but devs know (and they’re not telling). So thank you for helping me test all that. I guess I’ll just have to deal with the shows I have in my TV Shows library being broken forever, unfortunately, because I can’t scrap the entire library; it would take me weeks to go through painstakingly on every episode and set the proper watched status, change the artwork I set manually, that sort of thing.

But at least, with your naming scheme that you showed me, I can make sure that all future tv shows I add to the library don’t have the problem. That seems to be all set.

@sha256 said:
You were able to help me out, and I appreciate that. I didn’t really like that the solution was basically to scrap my current library as permanently corrupted, but it showed me that the problem is contained to the TV Shows library. What I really wanted was a proper method from Plex to fully delete all metadata from a show, but I learned from you that apparently this isn’t possible, as things like watched-episodes-count are contained somewhere that no one but devs know (and they’re not telling). So thank you for helping me test all that. I guess I’ll just have to deal with the shows I have in my TV Shows library being broken forever, unfortunately, because I can’t scrap the entire library; it would take me weeks to go through painstakingly on every episode and set the proper watched status, change the artwork I set manually, that sort of thing.

But at least, with your naming scheme that you showed me, I can make sure that all future tv shows I add to the library don’t have the problem. That seems to be all set.

Weeks? Would you do it if it happened in Seconds?

To my horror I recently discovered that every single episode of Alfred Hitchcock Presents (5 seasons at 36 episodes per season) were out of compliance! They had matched years ago when I added them, but they sure wouldn’t match now. I dragged the entire show, folders and all, out of the library to a place out of Plex’s view. I updated the library, emptied the trash, cleaned the bundles. I then fired up FileBot and dragged the entire show, folders and all, into the left pane of Filebot, clicked ‘Match’ then clicked ‘Rename’ and in 2 seconds it was over - everything perfectly named. I already had a compliant folder structure, but FileBot can do that too if you let it. FileBot link in my signature.

It took WAAAAAAAY longer for Plex to regenerate those preview thumbs for 5 seasons of AHP (an hour at least) than it did for FileBot to fix all their names (2 seconds).

There’s no excuse for remaining non-compliant with the excellent tool available to you.

Instead of stripping metadata out of MP4 files (not a bad idea, but time consuming - no other files require that, BTW, unless your OCD requires it like mine does) just drag Local Media Assets to the bottom of every Agent list you can find, under every tab, everywhere. Leave it checked, just demote it. It will still do what is required of it when you need it:
https://support.plex.tv/hc/en-us/articles/200241558-Agents

Here’s the full Plex Dance® I eluded to earlier in part:

  1. remove show from library (all of it)
  2. update library
  3. empty trash
  4. clean bundles
    https://support.plex.tv/hc/en-us/articles/200392106-Library-Actions <— update libraries, empty trash, clean bundles
  5. FileBot Baby! - and fix those folder structures if you don’t have FB do it for you.
  6. replace show into library
  7. update library

Stripping metadata from MP4 files is notoriously easy if you enable the details pane in your Windows Explorer. Highlight the file and Title Fields, Genre ‘guesses’ and Comments are editable right in the pane. Delete, Save, Done. You can also drill into ‘Properties/Details’ and there’s a button there that will strip everything out, but by that time I’ve already done it in the Details Pane.

Annoyingly that only works for MP4/M4V files. MKVs require MKVToolNix, but I keep a fresh version of that right where I can get at it.

Thanks for replying @JuiceWSA , but the problem is that let’s say I scrap my current library - “TV Shows” and make a brand new library that isn’t affected by this bug - let’s call it “TV Shows Two” because I’m very original like that.

I don’t mind renaming the TV shows. That’s not a big deal, and it seems to be what your most recent post is talking about, but the part that would take the longest for me is going through and setting the proper watched/unwatched status for every episode (since of course, in the new library, everything would be set to “unwatched” right?). Then, there’s all the custom text and art metadata I’ve changed or added over the past two years using Plex. Sure, the new library would (hopefully!) have fixed the original issue that I was posting about, but it wouldn’t bring over any of the corrections I’ve made.

So basically, it seems that I would be stuck :frowning: As long as Plex doesn’t provide a way to download or export a watched status config file, or that sort of thing, it would take me a very long time to make TV Shows Two as good as the original TV Shows library I made in 2014 is. Or rather, was, until this random glitch started affecting me a couple months ago.

You don’t have to scrap your TV Show Library to fix the names and structures, but you do have to perform The Plex Dance.

Plex will hang on to that watched status. Try a few. If it works, great, if it don’t work - well that’s just one of those things that happens when start travelling down the path to enlightenment. I sure wouldn’t worry about dealing with resetting some watched episodes. You can do entire shows/seasons with one click. That’s some pretty small potatoes to be honest.

The watched status in large libraries does become a large issue. The episodes aren’t always matching up properly. There are some shows with extended episodes that were not specials, these were 1 or 2 hour episodes. If the series normally runs 30 minute episodes, and they run a 2 hour show, the production companies have actually listed the show as a 4-part episode. TMDB may list it as 4 separate episodes according to the recommendation from the airing production company, and how it was released in syndication. If you have the full version you’d have to label it, S01E01-E04. TVDB frequently lists these as a single episode, S01E01. This offsets the whole naming and sequencing of the season. Other shows list an episode as a special and outside of the regular season, but TVDB adds it as an episode in the season, again messing with the sequencing.

Filebot doesn’t fix this issue, as it mainly searches for the season and episode identifiers, in priority of the episode naming. Any identity through the naming is grossly weak.

This thread should have ended 20 posts ago with Original Poster just telling us how he got Eerie Indiana The Other Dimension to show up in Plex.

I too have this problem.

So the question remains… how do we get Eerie Indiana The Other Dimension to show up in Plex?

Since it was a $H!Tstorm, of Plex Dance and not getting anywhere and getting mediocre help, I went to The Movie Database and downloaded the artwork and manually added it as the poster. There were shows where I had to manually add the metadata into Plex. It took a few months to complete using copy & paste. Since it was manually entered, there really had not been a fix provided for this issue.

4 months after that, I just installed Plex brand new on a new machine that I installed Server 2012 R2, and rebuilt the library from scratch. There was no issue after that. So if you want the true resolution, uninstall Plex completely and start from scratch. or clean OS install.