# TV Shows categories not accessible **URL:** \ **Category:** General Discussions\ **Created:** [October 23, 2018, 11:52am UTC](https://forums.plex.tv/t/tv-shows-categories-not-accessible/323114 "2018-10-23T11:52:33Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![AZFuego](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/azfuego/32/102412_2.png) [@AZFuego](https://forums.plex.tv/u/AZFuego)\ **Post date:** [October 23, 2018, 11:52am UTC](https://forums.plex.tv/t/tv-shows-categories-not-accessible/323114/1 "2018-10-23T11:52:34Z")
My TV shows won’t play. They show up on the web server page and can even be played when selected from on deck or recently added. However when I go to tv shows it says server unavailable. This happens locally and remote. It happened a Couple days ago and I deleted it and re-added it however I lost all my play counts so I’d like to avoid that again. any ideas why I can no longer see this? Every other categories works fine, kids tv shows, movies, kids movies, just this category of tv shows is effected. I’ve had it running smoothly for over a year and just now experienced this problem. I have the latest version of plex. Thoughts? ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [October 24, 2018, 9:29pm UTC](https://forums.plex.tv/t/tv-shows-categories-not-accessible/323114/2 "2018-10-24T21:29:09Z")
> [@AZFuego](#): > > I deleted it and re-added it however I lost all my play counts That’s not right. PMS never forgets play counts. Did you possibly use a different agent than you had before? Play counts are tracked by the agent used. Try rematching 1 show you’ve seen with a different agent and see if the count comes back. If Web shows the library as unavailable, it could be you have a corrupted database preventing that page from rendering. ---
**Author:** ![AZFuego](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/azfuego/32/102412_2.png) [@AZFuego](https://forums.plex.tv/u/AZFuego)\ **Post date:** [October 26, 2018, 11:11am UTC](https://forums.plex.tv/t/tv-shows-categories-not-accessible/323114/3 "2018-10-26T11:11:02Z")
Well it happened again, and yes, I lost my play counts. The TV shows section says server unavailable when trying to access so i deleted it and readded it and then every single show says it’s unwatched. Only tv shows is effected. Its the weirdest thing. Everything else works fine ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [October 26, 2018, 11:15am UTC](https://forums.plex.tv/t/tv-shows-categories-not-accessible/323114/4 "2018-10-26T11:15:04Z")
Is there a Plex DVR recording things into this library? If so, it could be in connection with this issue: > [@Mobile Plex clients can't see TV Show libraries](https://forums.plex.tv/t/mobile-plex-clients-cant-see-tv-show-libraries/319541/20): > > The server issue is only affecting Plex for iOS and Plex for Apple TV and possibly also roku app. It has been referred to the server team as the problem is due to bad xml being returned Second thought: Check for database corruption. 1. [activate debug](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/ "activate debug") logging ( **not** ‘verbose’!) 2. quit Plex Server 3. wait 1 minute 4. start Plex Server 5. wait 5 minutes 6. [fetch log files](https://support.plex.tv/hc/en-us/articles/200250417 "fetch log files") and [attach them here](https://support.plex.tv/hc/en-us/articles/202756326-How-do-I-attach-files-in-the-forums- "attach them here") Or inspect them yourself. Take a look at the `Plex Media Server.log` file and seek for messages about database `corrupt` or `malformed`. If you find these, you may have to repair your database. [https://support.plex.tv/articles/201100678-repair-a-corrupt-database/](https://support.plex.tv/articles/201100678-repair-a-corrupt-database/) ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [October 26, 2018, 11:17am UTC](https://forums.plex.tv/t/tv-shows-categories-not-accessible/323114/5 "2018-10-26T11:17:43Z")
Info: The issue is in PMS 1.13.9 affecting the loading of TV Shows libraries that have recordings added, has been seen to only affect Plex for iOS, Plex for Apple TV and Plex for Roku plex client apps. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [October 26, 2018, 11:19am UTC](https://forums.plex.tv/t/tv-shows-categories-not-accessible/323114/6 "2018-10-26T11:19:35Z")
Then there must be something else going on with this version, because there were several reports about incorrect ‘unwatched’ episode counters with PMS 1.13.9, e.g. > [@Incorrect number of unwatched episodes](https://forums.plex.tv/t/incorrect-number-of-unwatched-episodes/321716/1): > > Plex is not displaying the correct number unwatched episodes for some tv shows recorded by the dvr. For example, I only have one episode of Flash on my server, but plex is showing two unwatched episodes on the main show page: [image] I’m using plex server v1.13.9.5439 on ubuntu 18.04 and here is the XML for the show: \ \ **Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [October 26, 2018, 11:22am UTC](https://forums.plex.tv/t/tv-shows-categories-not-accessible/323114/7 "2018-10-26T11:22:02Z") Oh sorry - I will clarify - There is an error in the xml returned by the server Plex for iOS and Plex for Apple TV and Plex for Roku may fail to load the libraries. The XML error does relate to watched status counts and episode count - so clients that may not fail loading the libraries could present the invalid counts ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [October 26, 2018, 11:22am UTC](https://forums.plex.tv/t/tv-shows-categories-not-accessible/323114/8 "2018-10-26T11:22:42Z")
So it actually may be the same issue? ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [October 26, 2018, 11:26am UTC](https://forums.plex.tv/t/tv-shows-categories-not-accessible/323114/9 "2018-10-26T11:26:48Z")
Yes See [Houston, we have a problem (library doesn't load)](https://forums.plex.tv/t/houston-we-have-a-problem-library-doesnt-load/321416/2) and [TV Shows returning malformed XML metadata](https://forums.plex.tv/t/tv-shows-returning-malformed-xml-metadata/320819) ---
**Author:** ![AZFuego](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/azfuego/32/102412_2.png) [@AZFuego](https://forums.plex.tv/u/AZFuego)\ **Post date:** [October 27, 2018, 1:49am UTC](https://forums.plex.tv/t/tv-shows-categories-not-accessible/323114/10 "2018-10-27T01:49:46Z")
[Plex Media Server Logs\_2018-10-26\_18-48-15.zip](https://global.discourse-cdn.com/plex/original/3X/b/7/b7e7d96f8d94a9c5922ffeaa75166cc19e0245e6.zip) (5.5 MB) attached logs. ---
**Author:** ![AZFuego](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/azfuego/32/102412_2.png) [@AZFuego](https://forums.plex.tv/u/AZFuego)\ **Post date:** [October 27, 2018, 2:27am UTC](https://forums.plex.tv/t/tv-shows-categories-not-accessible/323114/11 "2018-10-27T02:27:02Z")
Is there another version of plex i can download? I tried deleting my dvr and still nothing. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [October 27, 2018, 9:38am UTC](https://forums.plex.tv/t/tv-shows-categories-not-accessible/323114/12 "2018-10-27T09:38:40Z")
You can back down to PMS 1.13.8, which is available if you switch off the Plex Pass downloads on the download page. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [October 31, 2018, 10:04pm UTC](https://forums.plex.tv/t/tv-shows-categories-not-accessible/323114/13 "2018-10-31T22:04:06Z")
1.13.9 beta has now been superseded by 1.13.9.5456 which should fix the issue of failure to load TV Shows libraries with recorded media and also episode and watched counts > [@Plex Media Server](https://forums.plex.tv/t/plex-media-server/30447/237): > > Plex Media Server 1.13.9.5456 is now available to everyone. Additional changes after above release notes: FIXES: (DVR) Extend initial timeout value for live TV tunes to avoid giving up on a tune too early (#9211) Fix for recorded TV libraries failing to load on iOS. (#9227) - Fix for recorded TV libraries failing to load on iOS. (#9227) (and tvOS and Roku) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 29, 2019, 10:06pm UTC](https://forums.plex.tv/t/tv-shows-categories-not-accessible/323114/14 "2019-01-29T22:06:28Z")
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