# TV Shows not appearing **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** library-management\ **Created:** [November 1, 2019, 11:40am UTC](https://forums.plex.tv/t/tv-shows-not-appearing/484200 "2019-11-01T11:40:59Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![ncapehorn](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@ncapehorn](https://forums.plex.tv/u/ncapehorn)\ **Post date:** [November 1, 2019, 11:40am UTC](https://forums.plex.tv/t/tv-shows-not-appearing/484200/1 "2019-11-01T11:40:59Z")
Hi there. I hope someone can help - I’m having issues finding TV Shows even though it seems to me I’ve followed the naming conventions. As a few examples, I’ve got: TV Shows\American Dad!\Season 01\American Dad! - s01e01.mkv TV Shows\Boardwalk Empire\Season 1\Boardwalk Empire - s01e01.mkv I picked those as they are slightly different - the second one doesn’t have an ‘0’ in the Season number. But neither of the above are showing up, so I’m thinking whatever it is that’s breaking it is somewhere else. Also, I’ve noticed the drive I’m using is set to read only – I’m guessing that won’t matter? Movies work, but TV showing up empty. Any help much appreciated! Cheers, Nick. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [November 1, 2019, 2:26pm UTC](https://forums.plex.tv/t/tv-shows-not-appearing/484200/2 "2019-11-01T14:26:51Z")
- Which folder is your Plex library pointing at in this setup? Should be `TV Shows` (just trying to confirm you’re not pointing it to the individual tv show folders) - Also… and again just to be sure… that’s a TV Show library we’re talking about, isn’t it? You haven’t accidentally created it as another library of type “Movies”? (movie libraries will ignore files following the tv-episode naming scheme and vice versa). ---
**Author:** ![ncapehorn](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@ncapehorn](https://forums.plex.tv/u/ncapehorn)\ **Post date:** [November 1, 2019, 3:23pm UTC](https://forums.plex.tv/t/tv-shows-not-appearing/484200/3 "2019-11-01T15:23:08Z")
Hi there. Thanks for the reply. I’ve attached some screenshots of the path I’m taking / name of the folders. Hopefully that will give you a bit more to go on. Best, Nick. ![14](https://global.discourse-cdn.com/plex/original/3X/0/0/008fe00720cd312676923eaeacf7481c9a05b01a.png) ![26](https://global.discourse-cdn.com/plex/original/3X/5/7/572ed1d83fe2202d0b0b51c31d42156db23ee88f.png) ![55](https://global.discourse-cdn.com/plex/original/3X/8/0/80bda6cc3bd1567a2c4c495464eafd3e9ba30b21.png) ![28](https://global.discourse-cdn.com/plex/original/3X/b/0/b0e4992a309e806d3329aa59b46ae0189b637541.jpeg) ![34](https://global.discourse-cdn.com/plex/original/3X/b/4/b437dc72886b08cb321f22d9e0a85c0a60a8eaa3.jpeg) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [November 1, 2019, 5:50pm UTC](https://forums.plex.tv/t/tv-shows-not-appearing/484200/4 "2019-11-01T17:50:05Z")
Is your Plex Media Server also running on that Mac or is this just the external drive you’re using with the Nvidia Shield? ---
**Author:** ![ncapehorn](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@ncapehorn](https://forums.plex.tv/u/ncapehorn)\ **Post date:** [November 1, 2019, 11:19pm UTC](https://forums.plex.tv/t/tv-shows-not-appearing/484200/5 "2019-11-01T23:19:03Z")
No, the media server is a Seagate external drive, it was just on the Mac so I could show you the paths and structure. Movies and Music work fine (although Music hasn’t pulled any artwork through, but that’s a separate issue!). Cheers, Nick. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [November 5, 2019, 11:22am UTC](https://forums.plex.tv/t/tv-shows-not-appearing/484200/6 "2019-11-05T11:22:57Z")
A post was split to a new topic: [There was an unexpected error loading this library](https://forums.plex.tv/t/there-was-an-unexpected-error-loading-this-library/486082) ---
**Author:** ![ncapehorn](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@ncapehorn](https://forums.plex.tv/u/ncapehorn)\ **Post date:** [November 5, 2019, 11:01am UTC](https://forums.plex.tv/t/tv-shows-not-appearing/484200/7 "2019-11-05T11:01:38Z")
Hi Tom. Were my screenshots helpful in working out what could be going wrong here? Best, Nick. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [November 5, 2019, 11:22am UTC](https://forums.plex.tv/t/tv-shows-not-appearing/484200/8 "2019-11-05T11:22:00Z")
not really… please try the following steps: 1. go to `Settings > Server > General` and confirm that `Enable Plex Media Server debug logging` is checked but `Enable Plex Media Server verbose logging` is disabled 2. scan the tv shows library for updates 3. wait approx. 1 min 4. go to `Settings > Server > Manage > Troubleshooting` and click `Download Logs` 5. attach the resulting zip file Maybe there’s something showing up there. ---
**Author:** ![ncapehorn](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@ncapehorn](https://forums.plex.tv/u/ncapehorn)\ **Post date:** [November 5, 2019, 11:33am UTC](https://forums.plex.tv/t/tv-shows-not-appearing/484200/9 "2019-11-05T11:33:20Z")
Great stuff, thanks Tom. I’ll sort that when I get home tonight – sorry, posted while at work as I didn’t expect such a rapid reply! Best, Nick. ---
**Author:** ![ncapehorn](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@ncapehorn](https://forums.plex.tv/u/ncapehorn)\ **Post date:** [November 5, 2019, 7:36pm UTC](https://forums.plex.tv/t/tv-shows-not-appearing/484200/10 "2019-11-05T19:36:51Z")
Here you go! Hopefully it’s helpful. [Plex Media Server Logs\_2019-11-05\_19-35-39.zip](https://forums.plex.tv/uploads/short-url/hxTbUO865gP2zm29jaqgY3RA3nM.zip) (1.8 MB) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [November 5, 2019, 8:44pm UTC](https://forums.plex.tv/t/tv-shows-not-appearing/484200/11 "2019-11-05T20:44:00Z")
hmmm… from the logs it seems the Plex Media Server cannot see/access the folder linked to this library. ```auto Nov 05, 2019 19:20:56.900 [9778] DEBUG - Scanning TV Shows using en(Plex Series Scanner) with 0 current media items and 1 section locations in the database... Nov 05, 2019 19:20:57.144 [9778] DEBUG - Performing a scan with 'Plex Series Scanner' (language: en virtual: 0). Nov 05, 2019 19:20:57.144 [9778] DEBUG - * Scanning /storage/D0F6A7ADF6A79270/TV Shows Nov 05, 2019 19:20:57.144 [9778] DEBUG - * Marking media not available in /storage/D0F6A7ADF6A79270/TV Shows ``` As for your setup… do I read this correct + some more questions: - your Plex Media Server is running on a Nvidia Shield? - you have connected the Seagate Backup Plus drive as external storage to the Nvidia Shield via USB? - when you add the Seagate to Plex… do you mount it as “Internal” or “Removable Storage”? - when you edit the library and click `Add Folder` — are you able to actually navigate to the drive or is it missing? Not exactly sure if this might be a permission issue… let’s get there step by step. ---
**Author:** ![ncapehorn](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@ncapehorn](https://forums.plex.tv/u/ncapehorn)\ **Post date:** [November 6, 2019, 7:51pm UTC](https://forums.plex.tv/t/tv-shows-not-appearing/484200/12 "2019-11-06T19:51:20Z")
Hi Tom. In answer to your questions: - yes, I’m running it on an Nvidia Shield - I am connecting it via USB so I assume that counts as external storage - where can I see how I mount it? I’ve just been plugging it in to my Mac / Nvidia Shield and the film and music libraries appear. Is there a way I can check how I’m mounting it? - I’m able to navigate to what I assume is the drive – it has the same path as the film and music libraries so I think that’s the right one. I’ve attached some screenshots of the Add Folder tabs for each library. ![25](https://global.discourse-cdn.com/plex/original/3X/b/0/b0f01859fc2dde4d67bca094d5bc79ddb25fc3a8.jpeg) ![39](https://global.discourse-cdn.com/plex/original/3X/9/9/990544ae652d242381260ed54b366196f1af3bd1.jpeg) ![53](https://global.discourse-cdn.com/plex/original/3X/a/f/af737fcfa56761958867c0e884f7a5b7cbdcf88f.jpeg) ---
**Author:** ![ncapehorn](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@ncapehorn](https://forums.plex.tv/u/ncapehorn)\ **Post date:** [November 16, 2019, 11:18am UTC](https://forums.plex.tv/t/tv-shows-not-appearing/484200/13 "2019-11-16T11:18:21Z")
Hi Tom. I’m at home today if there are any further bits of info you’d need to diagnose this. Best, Nick ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [November 16, 2019, 1:14pm UTC](https://forums.plex.tv/t/tv-shows-not-appearing/484200/14 "2019-11-16T13:14:20Z")
Sorry… busy times at work… I must have missed your previous response. This is a little tricky indeed. When you edit the TV Shows library (`... > Manage Library > Edit`), go to `Add folders` and click on `Browse for media folder`… Can you see the subfolders of `/storage/D0F6A7ADF6A79270/TV Shows`? This should show the same subfolder structure you showed from your Mac. _(I’d like to rule out there’s a permission issue – even if you could see things alright on the Mac, the Plex Media Server might not have the same permissions… however that’s more of a theoretical thing; nonetheless… let’s better be safe than sorry 😉 )_ 1 follow-up question: how did you format the external drive (e.g. NTFS, FAT/FAT32/ExFAT, HFS/“Mac OS Extended”, Apple’s new APFS, EXT3)? ---
**Author:** ![ncapehorn](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@ncapehorn](https://forums.plex.tv/u/ncapehorn)\ **Post date:** [November 16, 2019, 2:43pm UTC](https://forums.plex.tv/t/tv-shows-not-appearing/484200/15 "2019-11-16T14:43:52Z")
Hi there. No need to apologies, appreciate all your help. To answer your second question first, I have no idea how I’d have formatted the drive, do you know of a quick way for me to tell? Although again, movies and music show up fine - would an error here not cause issues for all folders? To your first question, no, but I have to manually add that path based on how movies and music are setup. There’s no way for me to actually see that path when I go to Browse Folders. I do see one that says /sdcard/TV Shows, but again that doesn’t show any further info. As a test I pasted in the same path that’s used in Music to see if any albums showed up in TV Shows and they didn’t. Does the file type matter? Will it show up empty if the type is wrong, or will it show files but not allow me to play them? Best, Nick ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [November 16, 2019, 3:27pm UTC](https://forums.plex.tv/t/tv-shows-not-appearing/484200/16 "2019-11-16T15:27:50Z")
> [@ncapehorn](#): > > To your first question, no, but I have to manually add that path based on how movies and music are setup. There’s no way for me to actually see that path when I go to Browse Folders. THAT is an important point 😉 It implies that the Plex Media Server on your Shield can indeed not see the folder (otherwise you should be able to select it and even navigate into its subfolders). I’ve found a similar topic from some time ago where the following instruction fixed this. However this refers to a connected network drive!! Can you double check if the same options/actions exist for the USB devices as well? > [@Plex not seeing all folders on NAS](https://forums.plex.tv/t/plex-not-seeing-all-folders-on-nas/190429/11): > > THE SOLUTION: > Go to “Settings” on the Nvidia Shield TV; > Click on “Storage & reset”; > Click on “Mount network storage”; > Finally click on “Remount all shares.” > > This fixed it for me with all folders then being visible. # # > [@ncapehorn](#): > > As a test I pasted in the same path that’s used in Music to see if any albums showed up in TV Shows and they didn’t. Does the file type matter? Will it show up empty if the type is wrong, or will it show files but not allow me to play them? Yes – a tv show library will only scan for tv shows (requiring folders to be structured properly and files named according to the Plex naming convention) ---
**Author:** ![ncapehorn](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@ncapehorn](https://forums.plex.tv/u/ncapehorn)\ **Post date:** [November 16, 2019, 5:05pm UTC](https://forums.plex.tv/t/tv-shows-not-appearing/484200/17 "2019-11-16T17:05:30Z")
Hi there. Thanks for the reply. I don’t actually see that option in my Nvidia Shield. There is a section called Storage, but not one called Storage and Reset, and none of the options in there match. Might be worth clarifying, though, that I’m not seeing TV shows on the Plex website either when my drive is connected directly, this isn’t exclusive to the Nvidia Shield. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [November 16, 2019, 5:38pm UTC](https://forums.plex.tv/t/tv-shows-not-appearing/484200/18 "2019-11-16T17:38:53Z")
> [@ncapehorn](#): > > Might be worth clarifying, though, that I’m not seeing TV shows on the Plex website either when my drive is connected directly, this isn’t exclusive to the Nvidia Shield. Can you explain what you mean or share some screenshots? ---
**Author:** ![ncapehorn](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@ncapehorn](https://forums.plex.tv/u/ncapehorn)\ **Post date:** [November 16, 2019, 7:22pm UTC](https://forums.plex.tv/t/tv-shows-not-appearing/484200/19 "2019-11-16T19:22:13Z")
Hi Tom. What I mean is that although I’ll be using Plex on the Nvidia Shield eventually, all the screenshots I sent were from my Mac using the Plex web dashboard, and TV Shows are coming up empty there as well as through the Nvidia Shield app. So this isn’t an issue with the Nvidia per se, it’s an issue with Plex. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [November 16, 2019, 7:57pm UTC](https://forums.plex.tv/t/tv-shows-not-appearing/484200/20 "2019-11-16T19:57:28Z")
I think you’re confusing things… From your logs and earlier descriptions I understand you’re running your Plex Media Server on the Nvidia Shield. If your server cannot access the tv shows, they will show on none of the clients – no matter if you try to access them through the Shield client or Plex Web… and when it comes to Plex Web it won’t matter from which computer you access the app. [Next page](https://forums.plex.tv/t/tv-shows-not-appearing/484200.md?page=2)