# tvOS/iOS app crash on version selection

**URL:** <https://forums.plex.tv/t/tvos-ios-app-crash-on-version-selection/797899>\
**Category:** Player Betas\
**Tags:** apple-tv-beta, ios-beta\
**Created:** [June 21, 2022, 4:10am UTC](https://forums.plex.tv/t/tvos-ios-app-crash-on-version-selection/797899 "2022-06-21T04:10:43Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![loic\_l\_1](https://avatars.discourse-cdn.com/v4/letter/l/74df32/32.png) [@loic\_l\_1](https://forums.plex.tv/u/loic_l_1)\
**Post date:** [June 21, 2022, 4:10am UTC](https://forums.plex.tv/t/tvos-ios-app-crash-on-version-selection/797899/1 "2022-06-21T04:10:43Z")

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Hello,

I have two apple tv : one tvOS 15.6 (4k 1st gen) and the other on tvOS 16 beta 1 (4k 2nd gen) and an iphone 13 pro (iOS 16 beta 1).  
I have multiple flavor of the plex app on these devices (beta 8.5 and stable 8.4), but i see the same issue on all of them.

On multiple movie i have added a 4k version along with the 1080p version i already had, so i now have two version of this movie. Plex by default will play the 4k version and it will play fine but if i go into the settings - \> “play versiion…” and select the 1080p version, the app will crash instantly on all the devices mentioned above. I precise that before adding the 4k version, the 1080p version was playing without any issues. Regarding the server, it’s a plex docker container with an nvidia p400 for transcoding.

I have reported the crash on my iPhone when it happens and the apple tv is set to report all crashes. It might be a configuration issues on my side… but both version play fine on android and the mac plex app and browser.

Let me know if you need more informations or logs

Regards,

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [June 28, 2022, 7:55am UTC](https://forums.plex.tv/t/tvos-ios-app-crash-on-version-selection/797899/2 "2022-06-28T07:55:44Z")

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> [@loic\_l\_1](#):
>
> Let me know if you need more informations or logs

Will need [apple tv logs.](https://support.plex.tv/articles/212639598-apple-tv-logs/) and probably [server logs.](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) I tried to reproduce but could not.

Do you know if when the file was working if it needed transcoding?

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [September 26, 2022, 7:56am UTC](https://forums.plex.tv/t/tvos-ios-app-crash-on-version-selection/797899/3 "2022-09-26T07:56:32Z")

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