# Two albums won't play?

**URL:** <https://forums.plex.tv/t/two-albums-wont-play/892095>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [October 12, 2024, 12:10pm UTC](https://forums.plex.tv/t/two-albums-wont-play/892095 "2024-10-12T12:10:53Z")\
**Posts on this page:** 9\
**Page:** 1

<div class="post-metadata">

**Author:** ![waynekwal](https://avatars.discourse-cdn.com/v4/letter/w/bc8723/32.png) [@waynekwal](https://forums.plex.tv/u/waynekwal)\
**Post date:** [October 12, 2024, 12:10pm UTC](https://forums.plex.tv/t/two-albums-wont-play/892095/1 "2024-10-12T12:10:53Z")

</div>

Server Version#: 1.103.1.238-223cbba6  
Player Version#: current browser

I have two albums that play just fine through Windows Media, VLC, and other players, but when trying to get Plex to play them, they get either unknown errors, or sometimes Network errors (s1001 Network).

I’ve had both of these albums for more than a decade, so I don’t know why they’re causing issues now. They’re both just MP3.

To troubleshoot, I removed both albums from my Plex music folder, scanned to make sure Plex recognized them as no longer there, moved them back into my music folder, rescanned, and saw when Plex added them to the “Recently Added” playlist. Not only did it fail to play them, but it seems to be having trouble with the metadata, as it won’t even pull the song titles. This is also strange because both Windows Media and even just File Explorer properties reads the metadata just fine.

I’d love any suggestions or other troubleshooting steps I could take as to why these albums are having issues now.

---

<div class="post-metadata">

**Author:** ![waynekwal](https://avatars.discourse-cdn.com/v4/letter/w/bc8723/32.png) [@waynekwal](https://forums.plex.tv/u/waynekwal)\
**Post date:** [October 12, 2024, 12:14pm UTC](https://forums.plex.tv/t/two-albums-wont-play/892095/2 "2024-10-12T12:14:31Z")

</div>

Debug log.

```auto
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      "platform": "Windows",
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      "platformModifierKey": "ctrl"
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    "primaryServerAuthToken": true,
    "username": "waynekwal",
    "cloudUrl": [
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        "scheme": "https",
        "address": "clients.plex.tv",
        "uri": "https://clients.plex.tv",
        "testState": "connected",
        "isBundled": false,
        "isFallback": false,
        "relay": false,
        "isUntested": false,
        "isPending": false,
        "isConnected": true,
        "isUnauthorized": false,
        "isUnavailable": false,
        "isFailed": false,
        "isAborted": false,
        "isLoopback": false,
        "isPrivate": false,
        "isHttps": true,
        "isSecure": true,
        "isPlexDirect": false,
        "currentTest": null,
        "sources": [
          {
            "id": "internal"
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    "type": "log:message",
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    "message": "[Metrics] Updating session last interaction time",
    "time": "2024-10-12T12:02:28.699Z"
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    "time": "2024-10-12T12:02:34.662Z"
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    "type": "ajax",
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    "url": "https://clients.plex.tv/api/invites/requests?X-Plex-Product=Plex%20Web&X-Plex-Version=4.136.1&X-Plex-Client-Identifier=gb0jui285a7lry1n3kylulxy&X-Plex-Platform=Microsoft%20Edge&X-Plex-Platform-Version=129.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Microsoft%20Edge&X-Plex-Device-Screen-Resolution=1530x763%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Session-Id=8e1693be-685c-405d-8ecb-148692467cae&X-Plex-Playback-Session-Id=&X-Plex-Playback-Id=",
    "status": 200,
    "headers": {
      "Accept-Language": "en",
      "Accept": "application/xml"
    },
    "responseLength": 206,
    "time": "2024-10-12T12:12:23.689Z"
  },
  {
    "type": "ajax",
    "url": "https://clients.plex.tv/api/home/users?X-Plex-Product=Plex%20Web&X-Plex-Version=4.136.1&X-Plex-Client-Identifier=gb0jui285a7lry1n3kylulxy&X-Plex-Platform=Microsoft%20Edge&X-Plex-Platform-Version=129.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Microsoft%20Edge&X-Plex-Device-Screen-Resolution=1530x763%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Session-Id=8e1693be-685c-405d-8ecb-148692467cae&X-Plex-Playback-Session-Id=&X-Plex-Playback-Id=",
    "status": 200,
    "headers": {
      "Accept-Language": "en",
      "Accept": "application/xml"
    },
    "responseLength": 1008,
    "time": "2024-10-12T12:12:23.701Z"
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Metrics] Updating session last interaction time",
    "time": "2024-10-12T12:13:28.553Z"
  },
  {
    "type": "ajax",
    "url": "https://clients.plex.tv/api/invites/requests?X-Plex-Product=Plex%20Web&X-Plex-Version=4.136.1&X-Plex-Client-Identifier=gb0jui285a7lry1n3kylulxy&X-Plex-Platform=Microsoft%20Edge&X-Plex-Platform-Version=129.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Microsoft%20Edge&X-Plex-Device-Screen-Resolution=1530x763%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Session-Id=8e1693be-685c-405d-8ecb-148692467cae&X-Plex-Playback-Session-Id=&X-Plex-Playback-Id=",
    "status": 200,
    "headers": {
      "Accept-Language": "en",
      "Accept": "application/xml"
    },
    "responseLength": 206,
    "time": "2024-10-12T12:13:28.683Z"
  },
  {
    "type": "ajax",
    "url": "https://clients.plex.tv/api/home/users?X-Plex-Product=Plex%20Web&X-Plex-Version=4.136.1&X-Plex-Client-Identifier=gb0jui285a7lry1n3kylulxy&X-Plex-Platform=Microsoft%20Edge&X-Plex-Platform-Version=129.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Microsoft%20Edge&X-Plex-Device-Screen-Resolution=1530x763%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Session-Id=8e1693be-685c-405d-8ecb-148692467cae&X-Plex-Playback-Session-Id=&X-Plex-Playback-Id=",
    "status": 200,
    "headers": {
      "Accept-Language": "en",
      "Accept": "application/xml"
    },
    "responseLength": 1008,
    "time": "2024-10-12T12:13:28.687Z"
  }
]

```

---

<div class="post-metadata">

**Author:** ![waynekwal](https://avatars.discourse-cdn.com/v4/letter/w/bc8723/32.png) [@waynekwal](https://forums.plex.tv/u/waynekwal)\
**Post date:** [October 14, 2024, 1:09pm UTC](https://forums.plex.tv/t/two-albums-wont-play/892095/3 "2024-10-14T13:09:13Z")

</div>

Bump for the weekday crowd. I still haven’t figured out any solution.

---

<div class="post-metadata">

**Author:** ![waynekwal](https://avatars.discourse-cdn.com/v4/letter/w/bc8723/32.png) [@waynekwal](https://forums.plex.tv/u/waynekwal)\
**Post date:** [October 17, 2024, 3:37pm UTC](https://forums.plex.tv/t/two-albums-wont-play/892095/4 "2024-10-17T15:37:12Z")

</div>

Checking to see if anyone has any suggestions.

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [October 17, 2024, 3:38pm UTC](https://forums.plex.tv/t/two-albums-wont-play/892095/5 "2024-10-17T15:38:23Z")

</div>

It could be worthwhile to verify (and fix) those files with a tool like this one: [https://mp3val.sourceforge.net/](https://mp3val.sourceforge.net/)

---

<div class="post-metadata">

**Author:** ![waynekwal](https://avatars.discourse-cdn.com/v4/letter/w/bc8723/32.png) [@waynekwal](https://forums.plex.tv/u/waynekwal)\
**Post date:** [October 17, 2024, 4:07pm UTC](https://forums.plex.tv/t/two-albums-wont-play/892095/6 "2024-10-17T16:07:37Z")

</div>

Worked like a charm, thanks! Kinda feel like I should run that thing on my whole library…

---

<div class="post-metadata">

**Author:** ![waynekwal](https://avatars.discourse-cdn.com/v4/letter/w/bc8723/32.png) [@waynekwal](https://forums.plex.tv/u/waynekwal)\
**Post date:** [October 17, 2024, 4:12pm UTC](https://forums.plex.tv/t/two-albums-wont-play/892095/7 "2024-10-17T16:12:52Z")

</div>

Heh, I’m doing this that. So many tag problems. Not sure why some tag issues make Plex barf and some don’t, but I’m not going to ask as long as it works now. 🙂

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [October 17, 2024, 5:28pm UTC](https://forums.plex.tv/t/two-albums-wont-play/892095/8 "2024-10-17T17:28:52Z")

</div>

Yeah, I’m using it on any mp3 file which I haven’t created myself.  
It is crazy what utterly broken software is (or has been) out there.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 15, 2025, 5:29pm UTC](https://forums.plex.tv/t/two-albums-wont-play/892095/9 "2025-01-15T17:29:14Z")

</div>

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