# Two factor authentication not working on android app

**URL:** <https://forums.plex.tv/t/two-factor-authentication-not-working-on-android-app/674137>\
**Category:** General Discussions\
**Tags:** android-mobile-legacy\
**Created:** [January 4, 2021, 7:54am UTC](https://forums.plex.tv/t/two-factor-authentication-not-working-on-android-app/674137 "2021-01-04T07:54:58Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Edawan](https://avatars.discourse-cdn.com/v4/letter/e/b9bd4f/32.png) [@Edawan](https://forums.plex.tv/u/Edawan)\
**Post date:** [January 4, 2021, 7:54am UTC](https://forums.plex.tv/t/two-factor-authentication-not-working-on-android-app/674137/1 "2021-01-04T07:54:58Z")

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Hi,  
I recently enabled two factor authentication and it works fine on Windows devices. However, when I try to logon to the Play Store Plex app I do not get prompted for the code after entering my password. Instead, I get a pop-up stating ‘sign in failed user could not be authenticated’. Any suggestions?

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 4, 2021, 7:55am UTC](https://forums.plex.tv/t/two-factor-authentication-not-working-on-android-app/674137/2 "2021-04-04T07:55:01Z")

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