# Ubuntu Plex upgrade - wont start now **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [October 30, 2023, 3:31pm UTC](https://forums.plex.tv/t/ubuntu-plex-upgrade-wont-start-now/858130 "2023-10-30T15:31:14Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![mitchellgore285](https://avatars.discourse-cdn.com/v4/letter/m/49beb7/32.png) [@mitchellgore285](https://forums.plex.tv/u/mitchellgore285)\ **Post date:** [October 30, 2023, 3:31pm UTC](https://forums.plex.tv/t/ubuntu-plex-upgrade-wont-start-now/858130/1 "2023-10-30T15:31:14Z")
Server Version#:1.32.6.7557-1cf77d501) Player Version#:web Hi i just upgraded my plex server to the latest version and now Plex fails to start. I have tried rebooting, uninstalling and reinstalling and no luck. I cant really find any logs other than below but it doesn’t really show what the issue is. any ideas?: Code: ```auto mitchell@mythtv:/usr/lib/plexmediaserver$ sudo systemctl status plexmediaserver × plexmediaserver.service - Plex Media Server Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled) Active: failed (Result: exit-code) since Mon 2023-10-30 08:56:39 CDT; 1min 50s ago Process: 8060 ExecStartPre=/bin/sh -c /usr/bin/test -d "${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" || /bin/mkdir -p "${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" (code=exited, status=0/SUCCESS) Process: 8062 ExecStart=/bin/sh -c export PLEX_MEDIA_SERVER_INFO_VENDOR="$(grep ^NAME= /etc/os-release | awk -F= "{print \$2}" | tr -d \" )"; export PLEX_MEDIA_SERVER_INFO_MODEL="$(uname -m)"; export PLEX_MEDIA_SERVER_INFO_PLATFO> Main PID: 8062 (code=exited, status=255/EXCEPTION) CPU: 104ms Oct 30 08:56:39 mythtv systemd[1]: plexmediaserver.service: Scheduled restart job, restart counter is at 3. Oct 30 08:56:39 mythtv systemd[1]: Stopped Plex Media Server. Oct 30 08:56:39 mythtv systemd[1]: plexmediaserver.service: Start request repeated too quickly. Oct 30 08:56:39 mythtv systemd[1]: plexmediaserver.service: Failed with result 'exit-code'. Oct 30 08:56:39 mythtv systemd[1]: Failed to start Plex Media Server. mitchell@mythtv:/usr/lib/plexmediaserver$ sudo systemctl status plexmediaserver × plexmediaserver.service - Plex Media Server Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled) Active: failed (Result: exit-code) since Mon 2023-10-30 08:56:39 CDT; 1min 33s ago Process: 8060 ExecStartPre=/bin/sh -c /usr/bin/test -d "${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" || /bin/mkdir -p "${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" (code=exited, status=0/SUCCESS) Process: 8062 ExecStart=/bin/sh -c export PLEX_MEDIA_SERVER_INFO_VENDOR="$(grep ^NAME= /etc/os-release | awk -F= "{print \$2}" | tr -d \" )"; export PLEX_MEDIA_SERVER_INFO_MODEL="$(uname -m)"; export PLEX_MEDIA_SERVER_INFO_PLATFO> Main PID: 8062 (code=exited, status=255/EXCEPTION) CPU: 104ms Oct 30 08:56:39 mythtv systemd[1]: plexmediaserver.service: Scheduled restart job, restart counter is at 3. Oct 30 08:56:39 mythtv systemd[1]: Stopped Plex Media Server. Oct 30 08:56:39 mythtv systemd[1]: plexmediaserver.service: Start request repeated too quickly. Oct 30 08:56:39 mythtv systemd[1]: plexmediaserver.service: Failed with result 'exit-code'. Oct 30 08:56:39 mythtv systemd[1]: Failed to start Plex Media Server. ``` _moderator edit: Code formatting applied_ ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 30, 2023, 4:20pm UTC](https://forums.plex.tv/t/ubuntu-plex-upgrade-wont-start-now/858130/2 "2023-10-30T16:20:53Z")
Please dig into /var/lib/plexmediaserver. Go down until you see the “Logs” directory. Make a tar.gz of the logs directory and attach that gz here Thanks. ---
**Author:** ![mitchellgore285](https://avatars.discourse-cdn.com/v4/letter/m/49beb7/32.png) [@mitchellgore285](https://forums.plex.tv/u/mitchellgore285)\ **Post date:** [October 30, 2023, 4:45pm UTC](https://forums.plex.tv/t/ubuntu-plex-upgrade-wont-start-now/858130/3 "2023-10-30T16:45:22Z")
here you go. in additional reading/messing [Logs.tar.gz](https://forums.plex.tv/uploads/short-url/zv6n6MAMOl5c66ejpLWiYfStutY.gz) (1.4 MB) it looks like the database is corrupts after the upgrade. how can i just setup a new database? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 30, 2023, 5:00pm UTC](https://forums.plex.tv/t/ubuntu-plex-upgrade-wont-start-now/858130/4 "2023-10-30T17:00:09Z")
You might be able to recover from your backups -or- repair it. It’s a 50/50 shot . Here’s my tool which makes this task easier > **[GitHub - ChuckPa/PlexDBRepair: Database repair utility for Plex Media Server...](https://github.com/ChuckPa/PlexDBRepair)** > > Database repair utility for Plex Media Server databases - GitHub - ChuckPa/PlexDBRepair: Database repair utility for Plex Media Server databases Question: Is the DB on a local filesystem or is it on the LAN ? ---
**Author:** ![mitchellgore285](https://avatars.discourse-cdn.com/v4/letter/m/49beb7/32.png) [@mitchellgore285](https://forums.plex.tv/u/mitchellgore285)\ **Post date:** [October 30, 2023, 5:34pm UTC](https://forums.plex.tv/t/ubuntu-plex-upgrade-wont-start-now/858130/5 "2023-10-30T17:34:01Z")
how can i just start fresh? ---
**Author:** ![mitchellgore285](https://avatars.discourse-cdn.com/v4/letter/m/49beb7/32.png) [@mitchellgore285](https://forums.plex.tv/u/mitchellgore285)\ **Post date:** [October 30, 2023, 5:39pm UTC](https://forums.plex.tv/t/ubuntu-plex-upgrade-wont-start-now/858130/6 "2023-10-30T17:39:45Z")
oh and yes its on the local file system. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 30, 2023, 5:55pm UTC](https://forums.plex.tv/t/ubuntu-plex-upgrade-wont-start-now/858130/7 "2023-10-30T17:55:37Z")
Complete fresh restart: 1. Stop PMS 2. Uninstall the package 3. `sudo rm -rf /var/lib/plexmediaserver` (this might take a while) 4. -while it’s removing- Browser: [https://app.plex.tv/desktop/#!/settings/devices/pms](https://app.plex.tv/desktop/#!/settings/devices/pms) 5. REMOVE the server you’re deleting. 6. Control+F5 (force reload) the browser page so it refreshes the server list. Now you’ll be ready to install and claim ---
**Author:** ![mitchellgore285](https://avatars.discourse-cdn.com/v4/letter/m/49beb7/32.png) [@mitchellgore285](https://forums.plex.tv/u/mitchellgore285)\ **Post date:** [October 30, 2023, 11:55pm UTC](https://forums.plex.tv/t/ubuntu-plex-upgrade-wont-start-now/858130/8 "2023-10-30T23:55:41Z")
awesome that worked. thanks. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 28, 2024, 11:56pm UTC](https://forums.plex.tv/t/ubuntu-plex-upgrade-wont-start-now/858130/9 "2024-01-28T23:56:25Z")
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