# Ubuntu server gone **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [November 15, 2022, 6:27pm UTC](https://forums.plex.tv/t/ubuntu-server-gone/818720 "2022-11-15T18:27:27Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![stangri](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/stangri/32/7760_2.png) [@stangri](https://forums.plex.tv/u/stangri)\ **Post date:** [November 15, 2022, 10:07am UTC](https://forums.plex.tv/t/ubuntu-server-gone/818720/1 "2022-11-15T10:07:08Z")
Same issue. My (Ubuntu 22.04.1) server has disappeared, whilst I can still see my friend’s Windows-based Plex server. While trying to troubleshoot the issue I’ve deleted the server from Authorized Devices and now I can’t get the server back at all. I can still access the [http://server:32400/web/](http://server:32400/web/) URL and it’s working fine, but the server is completely missing from WebUI nor can I set it up anew. apt reports the following version information: `plexmediaserver/public,now 1.29.2.6364-6d72b0cf6 amd64 [installed]`. Installed from plex repo. Tried editing the Preferences.xml file and it makes no difference at all. ---
**Author:** ![stangri](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/stangri/32/7760_2.png) [@stangri](https://forums.plex.tv/u/stangri)\ **Post date:** [November 15, 2022, 6:27pm UTC](https://forums.plex.tv/t/ubuntu-server-gone/818720/2 "2022-11-15T18:27:27Z")
@dane22 any suggestions for me? Server disappeared from everywhere last night, I could still see the list of friends I’ve granted access, but when I clicked on any of them it didn’t show what they had access to. I was ready to set everything up again, so I deleted the server from authorized devices, now while I can browse the WebUI at a local IP:32400, I don’t see anywhere where I could add a server to my account. I’ve tried deleting (well, moving) the old library and purging/reinstalling plexmediaserver from plex repo and it’s still stuck in limbo, when I open ip:32400/web/ I get the prompt to login and once I do, there’s no way to add a new server. UPDATE: Forgot to mention the detail – if I remove the library and the plexmediaserver package and reinstall it (to have a fresh library created), once I sign into my account I get the following message: `Not authorized You do not have access to this server`. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [November 15, 2022, 7:28pm UTC](https://forums.plex.tv/t/ubuntu-server-gone/818720/3 "2022-11-15T19:28:20Z")
> [@stangri](#): > > any suggestions for me? I moved this to a new thread, since you jumped in on a Windows PMS related thread I’m more than sure, that you’ll hear from a Linux Claiming expert very soon ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [November 15, 2022, 8:17pm UTC](https://forums.plex.tv/t/ubuntu-server-gone/818720/5 "2022-11-15T20:17:58Z")
The Credential Reset Utility should reclaim your server. Readme: [GitHub - ChuckPa/UserCredentialReset: User Credential Reset utility for Plex](https://github.com/ChuckPa/UserCredentialReset#readme) Download: [Release 1.0.6 - Fix Preferences search on Western Digital OS5 · ChuckPa/UserCredentialReset · GitHub](https://github.com/ChuckPa/UserCredentialReset/releases/latest) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 15, 2022, 8:35pm UTC](https://forums.plex.tv/t/ubuntu-server-gone/818720/6 "2022-11-15T20:35:15Z")
Please let me know if I can be of assistance. ---
**Author:** ![stangri](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/stangri/32/7760_2.png) [@stangri](https://forums.plex.tv/u/stangri)\ **Post date:** [November 16, 2022, 7:20am UTC](https://forums.plex.tv/t/ubuntu-server-gone/818720/11 "2022-11-16T07:20:36Z")
@FordGuy61 @ChuckPa thank you gentlemen for your prompt replies, I was able to register the new server thru the SSH tunnel and has already rebuilt the libraries. That github script would have been helpful had I known about it. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [February 14, 2023, 7:21am UTC](https://forums.plex.tv/t/ubuntu-server-gone/818720/12 "2023-02-14T07:21:23Z")
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