# Unable to Access Libraries, from Android Apps, After Password Reset **URL:** \ **Category:** Plex Players\ **Tags:** server-mac, plexamp, android-mobile\ **Created:** [September 9, 2025, 6:09pm UTC](https://forums.plex.tv/t/unable-to-access-libraries-from-android-apps-after-password-reset/930609 "2025-09-09T18:09:39Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![TopHatProductions115](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tophatproductions115/32/200854_2.png) [@TopHatProductions115](https://forums.plex.tv/u/TopHatProductions115)\ **Post date:** [September 9, 2025, 6:09pm UTC](https://forums.plex.tv/t/unable-to-access-libraries-from-android-apps-after-password-reset/930609/1 "2025-09-09T18:09:39Z")
I recently received an e-mail from what appeared to be Plex support, asking me to change my password (for security reasons): ![image](https://global.discourse-cdn.com/plex/original/4X/9/4/a/94aee166f9ccaa65927015322e44393d55c88300.png) After performing the password reset, and logging back in on all devices, I am able to access my Plex server/Libraries from all devices… except for on Android (through the _ **Plex/PlexAmp apps** _). When attempting to access my Libraries through the Android apps, the Libraries appear offline. But this issue is not present when accessing the same Libraries through a mobile browser – on the same device. Clearing app cache/data, reinstalling the apps, and rebooting the affected client(s) did not help. I’m currently testing this on LAN, not over the Internet. My media server is sitting behind a reverse proxy. Is this not supported? I’m not sure how to proceed. P.S., For [Player Version#] , I listed the mobile app version. Is this incorrect? Server Version#: 4.147.1 Player Version#: 2025.24.0 (966828479) ---
**Author:** ![TopHatProductions115](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tophatproductions115/32/200854_2.png) [@TopHatProductions115](https://forums.plex.tv/u/TopHatProductions115)\ **Post date:** [September 9, 2025, 7:22pm UTC](https://forums.plex.tv/t/unable-to-access-libraries-from-android-apps-after-password-reset/930609/2 "2025-09-09T19:22:08Z")
After restarting the Plex server, I was able to get back in through the Android apps. ---
**Author:** ![Tom-16](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom-16/32/340308_2.png) [@Tom-16](https://forums.plex.tv/u/Tom-16)\ **Post date:** [September 9, 2025, 7:35pm UTC](https://forums.plex.tv/t/unable-to-access-libraries-from-android-apps-after-password-reset/930609/3 "2025-09-09T19:35:57Z")
Not for me. I’ve restarted everything, cleared cache - data. No luck. The Plex app on my Shield still doesn’t see my server. ---
**Author:** ![scot2100](https://avatars.discourse-cdn.com/v4/letter/s/73ab20/32.png) [@scot2100](https://forums.plex.tv/u/scot2100)\ **Post date:** [September 9, 2025, 11:17pm UTC](https://forums.plex.tv/t/unable-to-access-libraries-from-android-apps-after-password-reset/930609/4 "2025-09-09T23:17:45Z")
Finally! I had to force-stop the app on my phone, restart the server, log back into the app and finally it could see my libraries. Not very well planned for something as simple as a password change! ---
**Author:** ![gsd69](https://avatars.discourse-cdn.com/v4/letter/g/43a26b/32.png) [@gsd69](https://forums.plex.tv/u/gsd69)\ **Post date:** [September 10, 2025, 3:16am UTC](https://forums.plex.tv/t/unable-to-access-libraries-from-android-apps-after-password-reset/930609/5 "2025-09-10T03:16:46Z")
Restarting the Server did it for me. Everything else failed including deleting app, clearing cache and database etc ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 9, 2025, 3:17am UTC](https://forums.plex.tv/t/unable-to-access-libraries-from-android-apps-after-password-reset/930609/6 "2025-12-09T03:17:36Z")
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