# Unable to Access New Plex Media Server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [February 5, 2024, 6:29pm UTC](https://forums.plex.tv/t/unable-to-access-new-plex-media-server/868367 "2024-02-05T18:29:21Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![achin0](https://avatars.discourse-cdn.com/v4/letter/a/d2c977/32.png) [@achin0](https://forums.plex.tv/u/achin0)\ **Post date:** [February 5, 2024, 6:29pm UTC](https://forums.plex.tv/t/unable-to-access-new-plex-media-server/868367/1 "2024-02-05T18:29:22Z")
Server Version#:v.1.32.8.7639-fb6452ebf Player Version#:? [Logs.zip](https://forums.plex.tv/uploads/short-url/8OiSIPIy3aGMwQmjoIF5xa2XyAn.zip) (302.3 KB) I’ve previously used Plex servers for a few years on different Windows desktops over the years, but just recently have been trying to setup a new server on a new Windows 11 build. I installed the Plex Media Server and it’s unable to open when it redirects to 127.0.0.1. Using alhost:32400/web I’m able to get to this screen: ![image](https://global.discourse-cdn.com/plex/original/4X/7/7/f/77fa730c051b67d1511b840320b70fb0351210d7.jpeg) However, I have not been able to access the server to claim it. I’ve cleared the registry, uninstalled, reinstalled the PMS, but still come to the same error. I’ve disabled windows firewall, changed browsers from Edge to Chrome, even forwarded port 32400. Any suggestions on why I’m unable to access a seemingly brand new Plex Media Server? Thanks! ---
**Author:** ![michaelradny](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/michaelradny/32/316713_2.png) [@michaelradny](https://forums.plex.tv/u/michaelradny)\ **Post date:** [February 5, 2024, 6:38pm UTC](https://forums.plex.tv/t/unable-to-access-new-plex-media-server/868367/2 "2024-02-05T18:38:12Z")
Only thing I can think of atm is logging in with your Plex account at plex.tv and then accessing plex.tv/web and see if that works. ---
**Author:** ![michaelradny](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/michaelradny/32/316713_2.png) [@michaelradny](https://forums.plex.tv/u/michaelradny)\ **Post date:** [February 5, 2024, 6:40pm UTC](https://forums.plex.tv/t/unable-to-access-new-plex-media-server/868367/3 "2024-02-05T18:40:45Z")
Havs you tried this article : [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) ---
**Author:** ![achin0](https://avatars.discourse-cdn.com/v4/letter/a/d2c977/32.png) [@achin0](https://forums.plex.tv/u/achin0)\ **Post date:** [February 5, 2024, 6:45pm UTC](https://forums.plex.tv/t/unable-to-access-new-plex-media-server/868367/4 "2024-02-05T18:45:27Z")
I did go through that support article when I reinstalled the media server. The registry entries specified in the article don’t currently exist in the registry after the clean install. When I access plex.tv/web it tells me to download the PMS to add my media. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 5, 2024, 6:51pm UTC](https://forums.plex.tv/t/unable-to-access-new-plex-media-server/868367/5 "2024-02-05T18:51:38Z")
> [@New Claiming Requirement for Windows](https://forums.plex.tv/t/new-claiming-requirement-for-windows/839096/1): > > Back in Plex Media Server 1.29.2, we introduced some new behavior for macOS. This behavior is now being brought to Plex Media Server for Windows starting with version 1.32.2. Servers will now, by default, need to be claimed (i.e. signed-in to a Plex account). Coinciding with this new requirement, we’re also making some changes to the process for claiming a server. Due to this, the old method of claiming a server will no longer work (simply opening the local, bundled Plex Web client will no lon… ---
**Author:** ![achin0](https://avatars.discourse-cdn.com/v4/letter/a/d2c977/32.png) [@achin0](https://forums.plex.tv/u/achin0)\ **Post date:** [February 5, 2024, 7:01pm UTC](https://forums.plex.tv/t/unable-to-access-new-plex-media-server/868367/6 "2024-02-05T19:01:44Z")
Thanks Otto, that allowed me to claim the server. However, it failed to initialize the server and I got the error message that “Something went wrong. Make sure the server is available and try again.” ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 5, 2024, 7:05pm UTC](https://forums.plex.tv/t/unable-to-access-new-plex-media-server/868367/7 "2024-02-05T19:05:24Z")
Make sure you don’t use any VPNs, or browser add-ins which suppress content or certain servers etc. ---
**Author:** ![achin0](https://avatars.discourse-cdn.com/v4/letter/a/d2c977/32.png) [@achin0](https://forums.plex.tv/u/achin0)\ **Post date:** [February 6, 2024, 2:33am UTC](https://forums.plex.tv/t/unable-to-access-new-plex-media-server/868367/8 "2024-02-06T02:33:11Z")
After working on this a little more today I’m still stuck with a problem with remote access. It initially connects to and port 32400 appears always open on [canyouseeme.org](http://canyouseeme.org). I disabled all ad blockers and VPNs, but I still lose remote access connection. I haven’t actually been able to connect to the PMS from any device… I can’t even access any of my content on the computer that the server is running on. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 6, 2024, 10:43am UTC](https://forums.plex.tv/t/unable-to-access-new-plex-media-server/868367/9 "2024-02-06T10:43:39Z")
So what happens if you access [http://192.168.1.64:32400/web](http://192.168.1.64:32400/web) with your web browser? What happens if you use [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) instead? Are you using a 3rd-party anti virus software, or a DNS-based internet filter? Did you enable virtualization based process isolation in Windows? (don’t) Have you tried to use a wired network conection? (using WiFi for a Plex server is not recommended) How is the network connection classified in Windows? Is it “public” or “private”? (it must be private) Is the Game Mode of Windows enabled? If so, disable it. ---
**Author:** ![achin0](https://avatars.discourse-cdn.com/v4/letter/a/d2c977/32.png) [@achin0](https://forums.plex.tv/u/achin0)\ **Post date:** [February 6, 2024, 6:34pm UTC](https://forums.plex.tv/t/unable-to-access-new-plex-media-server/868367/10 "2024-02-06T18:34:10Z")
Using both [http://192.168.1.64:32400/web](http://192.168.1.64:32400/web) and [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) leads me to this page: ![image](https://global.discourse-cdn.com/plex/original/4X/0/8/0/080c696fb616526d88165947a01ecfc3a175ea27.png) Antivirus is just default Windows Defender and I’ve even tried to allow Plex manually through Windows Firewall as well. I did install uBlock Origin as an Edge web extension. I disables this extension and still had issues, but could it have changed anything that persisted after disabling it? I just checked that virtualization based process isolation is disabled. Network connection is private in Windows settings. Game mode was enabled, disabled it and restarted but server issue remains. I’m in a bad spot for hard wiring at the moment, currently refinishing the home office and then will be back to hard wired. That said the current connection is very stable on WiFi running 500 Mbps up and down. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 6, 2024, 9:06pm UTC](https://forums.plex.tv/t/unable-to-access-new-plex-media-server/868367/11 "2024-02-06T21:06:57Z")
Did you install the server software under a different Windows user account than what you are using for your regular work? Are you using a Microsoft account for logging in to Windows? ---
**Author:** ![achin0](https://avatars.discourse-cdn.com/v4/letter/a/d2c977/32.png) [@achin0](https://forums.plex.tv/u/achin0)\ **Post date:** [February 7, 2024, 4:18pm UTC](https://forums.plex.tv/t/unable-to-access-new-plex-media-server/868367/12 "2024-02-07T16:18:24Z")
Only one Windows account on the PC and I believe I am logging in with a Microsoft account as well. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 7, 2024, 4:27pm UTC](https://forums.plex.tv/t/unable-to-access-new-plex-media-server/868367/13 "2024-02-07T16:27:15Z")
Is it possible that your VPNs even when they’re disabled, are doing something bad? That’s the only idea I have left. (apart from the Microsoft account) You drive C: is not nearly full, by chance? ---
**Author:** ![achin0](https://avatars.discourse-cdn.com/v4/letter/a/d2c977/32.png) [@achin0](https://forums.plex.tv/u/achin0)\ **Post date:** [February 10, 2024, 5:25pm UTC](https://forums.plex.tv/t/unable-to-access-new-plex-media-server/868367/14 "2024-02-10T17:25:32Z")
C: still has several hundred Gb of free space. I uninstalled the VPN, but no luck. I uninstalled Plex, removed the %AppData% Plex Media Server folder and reinstalled through the Windows Store. When PMS tried to initialize I received the error “A Problem has been detected with a core component of Plex Media Server” ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 10, 2024, 5:29pm UTC](https://forums.plex.tv/t/unable-to-access-new-plex-media-server/868367/15 "2024-02-10T17:29:09Z")
I wasn’t aware that Plex _server_ is available in the Windows store. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [February 10, 2024, 9:33pm UTC](https://forums.plex.tv/t/unable-to-access-new-plex-media-server/868367/16 "2024-02-10T21:33:03Z")
I’d never noticed that either. Turns out it is available, at least in the US. There’s a “Get it from Microsoft” button on the [plex.tv download page](https://www.plex.tv/media-server-downloads/?cat=computer&plat=windows). Or just search the Microsoft store. It installs PMS 1.32.5.7368 64-bit (PC is running Windows 10 Pro). You can then update to the current public or beta release via the normal methods - the Update button in settings or manually downloading & installing a newer version. ![plex](https://global.discourse-cdn.com/plex/original/4X/f/6/2/f6254971b318d19f742cf12293a9894f3ab601b3.png) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 10, 2024, 9:33pm UTC](https://forums.plex.tv/t/unable-to-access-new-plex-media-server/868367/17 "2024-05-10T21:33:11Z")
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