# Unable to access Plex Library **URL:** \ **Category:** General Discussions\ **Tags:** server-windows\ **Created:** [December 2, 2023, 1:16pm UTC](https://forums.plex.tv/t/unable-to-access-plex-library/861496 "2023-12-02T13:16:05Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![dcatcha](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@dcatcha](https://forums.plex.tv/u/dcatcha)\ **Post date:** [December 2, 2023, 1:16pm UTC](https://forums.plex.tv/t/unable-to-access-plex-library/861496/1 "2023-12-02T13:16:05Z")
I am not sure how to contact support, for some technical assistance… so I am posting here. When I am logged into Windows and click the PLEX icon in the system tray to access Media library, I am prompted for a password. I click forgot password - and tried my user account and email no email is sent. I was eventually able to reset my PLEX account on PLEX.TV - After that password reset, I closed PLEX on W10, and reopened PLEX - The password was set on Plex.TV does not work on the library. Using Plex.TV Account Management I can reset the password, but I need to know the old password - Any suggestions? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 2, 2023, 1:17pm UTC](https://forums.plex.tv/t/unable-to-access-plex-library/861496/2 "2023-12-02T13:17:54Z")
> [@dcatcha](#): > > but I need to know the old password No, you don’t. You have reset your password already. The old password is gone now. See [You need to reclaim your server, but don't dare to touch the Windows Registry](https://forums.plex.tv/t/you-need-to-reclaim-your-server-but-dont-dare-to-touch-the-windows-registry/809720/1) Use Method 2.2 ---
**Author:** ![dcatcha](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@dcatcha](https://forums.plex.tv/u/dcatcha)\ **Post date:** [December 2, 2023, 1:30pm UTC](https://forums.plex.tv/t/unable-to-access-plex-library/861496/3 "2023-12-02T13:30:18Z")
I’ll take a look. Also, no email is sent when you open the Plex locally attempt to login and click forgot password - no link\email is ever sent. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 2, 2023, 1:45pm UTC](https://forums.plex.tv/t/unable-to-access-plex-library/861496/4 "2023-12-02T13:45:39Z")
> [@dcatcha](#): > > Also, no email is sent when you open the Plex locally attempt to login and click forgot password - no link\email is ever sent. Unfortunately, your email provider is known for delaying/suppressing these kinds of mails from Plex. If you have one available, you should use an Email address from a different company for your Plex account. ---
**Author:** ![dcatcha](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@dcatcha](https://forums.plex.tv/u/dcatcha)\ **Post date:** [December 2, 2023, 1:46pm UTC](https://forums.plex.tv/t/unable-to-access-plex-library/861496/5 "2023-12-02T13:46:25Z")
I tried the password reset several time for 2 weeks. Never seen one until today, when i reset my forum password. ---
**Author:** ![dcatcha](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@dcatcha](https://forums.plex.tv/u/dcatcha)\ **Post date:** [December 2, 2023, 1:59pm UTC](https://forums.plex.tv/t/unable-to-access-plex-library/861496/6 "2023-12-02T13:59:48Z")
I used the registry 2.2 to reset, I am logged in but never see a message to claim. I used in inprivate window to access: [http://localhost:32400/web](http://localhost:32400/web) ![plex_claim](https://global.discourse-cdn.com/plex/original/4X/2/0/8/208fba097be67ef7cd775553294dfcbd853bccfc.png) I do have a registry backup of [HKEY\_CURRENT\_USER\SOFTWARE\Plex, Inc.\Plex Media Server] from March of this year. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 2, 2023, 2:09pm UTC](https://forums.plex.tv/t/unable-to-access-plex-library/861496/7 "2023-12-02T14:09:43Z")
See [New Claiming Requirement for Windows](https://forums.plex.tv/t/new-claiming-requirement-for-windows/839096/1) If you are using a Server edition of Windows, see [Plex install fix for Windows Server (Claim issue)](https://forums.plex.tv/t/plex-install-fix-for-windows-server-claim-issue/847444/1) You need to have internet access. Don’t use a web browser which has been restricted to disable certain browser features, like Brave etc. ---
**Author:** ![dcatcha](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@dcatcha](https://forums.plex.tv/u/dcatcha)\ **Post date:** [December 2, 2023, 2:22pm UTC](https://forums.plex.tv/t/unable-to-access-plex-library/861496/8 "2023-12-02T14:22:03Z")
thanks, I just followed [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) - for windows, that worked. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 1, 2024, 2:22pm UTC](https://forums.plex.tv/t/unable-to-access-plex-library/861496/9 "2024-03-01T14:22:16Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.