# Unable to access plex media server

**URL:** <https://forums.plex.tv/t/unable-to-access-plex-media-server/823136>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [December 17, 2022, 4:34pm UTC](https://forums.plex.tv/t/unable-to-access-plex-media-server/823136 "2022-12-17T16:34:17Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![chriscolin977](https://avatars.discourse-cdn.com/v4/letter/c/90db22/32.png) [@chriscolin977](https://forums.plex.tv/u/chriscolin977)\
**Post date:** [December 17, 2022, 4:34pm UTC](https://forums.plex.tv/t/unable-to-access-plex-media-server/823136/1 "2022-12-17T16:34:17Z")

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Server Version#: 1.30.0.6486-629d58034  
Player Version#: NA

When i try and add my media in the library, it takes me to this page ([http://127.0.0.1:32400/web/index.html#!/get-plex-media-server](http://127.0.0.1:32400/web/index.html#!/get-plex-media-server)) asking me to download Plex Media Server - which i have.  
 ![image](https://global.discourse-cdn.com/plex/original/4X/1/5/7/1575b2c8c3e82f1c096a1f3053ebdab6d723d03a.png)

I have tried completely removing and reinstalling, no positive effect.  
Any suggestion welcome  
thanks  
Colin

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [December 17, 2022, 4:58pm UTC](https://forums.plex.tv/t/unable-to-access-plex-media-server/823136/2 "2022-12-17T16:58:41Z")

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> [@You need to reclaim your server, but don't dare to touch the Windows Registry](https://forums.plex.tv/t/you-need-to-reclaim-your-server-but-dont-dare-to-touch-the-windows-registry/809720/1):
>
> Warning: During these steps your Windows Plex server will be removed from any plex.tv account it has been connected to. The result will be that you won’t be able to acess it normally, unless you re-claim it. (Method 1 will try to do that automatically.) So you have been told to perform this procedure [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) in order to solve a problem accessing your server – but doing so requires you to edit the W…

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**Author:** ![chriscolin977](https://avatars.discourse-cdn.com/v4/letter/c/90db22/32.png) [@chriscolin977](https://forums.plex.tv/u/chriscolin977)\
**Post date:** [December 20, 2022, 2:07pm UTC](https://forums.plex.tv/t/unable-to-access-plex-media-server/823136/3 "2022-12-20T14:07:25Z")

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Thanks, looks like all sorted now

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [March 20, 2023, 2:07pm UTC](https://forums.plex.tv/t/unable-to-access-plex-media-server/823136/4 "2023-03-20T14:07:53Z")

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