# Unable to access plex on clients **URL:** \ **Category:** General Discussions\ **Tags:** roku\ **Created:** [October 15, 2021, 1:27pm UTC](https://forums.plex.tv/t/unable-to-access-plex-on-clients/750856 "2021-10-15T13:27:00Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![majestyk007](https://avatars.discourse-cdn.com/v4/letter/m/5f9b8f/32.png) [@majestyk007](https://forums.plex.tv/u/majestyk007)\ **Post date:** [October 15, 2021, 1:27pm UTC](https://forums.plex.tv/t/unable-to-access-plex-on-clients/750856/1 "2021-10-15T13:27:00Z")
Hello All: I did a search but was unable to find anything addressing my question. My Plex server is running correctly on my Windows 10 server, latest updates applied: Version 1.24.4.5081 Check for updates) Up to date When I attempt to access the server on my client devices (Andriod, Fire, Roku, etc) it shows “Offline”, however I can access the server from the desktop. ![Screenshot_20211015-090014_Plex](https://global.discourse-cdn.com/plex/original/4X/c/7/2/c7258021c24eebc7103166a967c3baea278fb481.jpeg) I have cleared cache, data and even reinstalled the app on Android. > > > Watch TV shows, movies, and stream Live TV channels without a subscription... It has been working flawlessly for several years. Did the latest update break the online function? Is there a setting on the server I am missing? Thanks for any information of solutions you might offer. Stuart ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [October 15, 2021, 5:16pm UTC](https://forums.plex.tv/t/unable-to-access-plex-on-clients/750856/2 "2021-10-15T17:16:37Z")
Are all those devices in the same network / same subnet? If you have a network component that creates its own subnet, your server and clients might no longer see each other – this can happen if you e.g. add some WLAN access points or change the configuration of such a component. ---
**Author:** ![majestyk007](https://avatars.discourse-cdn.com/v4/letter/m/5f9b8f/32.png) [@majestyk007](https://forums.plex.tv/u/majestyk007)\ **Post date:** [October 15, 2021, 8:53pm UTC](https://forums.plex.tv/t/unable-to-access-plex-on-clients/750856/3 "2021-10-15T20:53:06Z")
Hi Tom: Yes, my entire network is on the same subnet. I uninstalled and reinstalled the server software and it asked about allowing insecure connections. I read up on it [here](https://forums.plex.tv/t/how-to-allow-insecure-connections/404885) and it resolved my issues except one. I can access my Plex server from all my devices except when I open it on my Kindle Fire 8", it asks me to buy a Plex Pass Membership. Yes, I am logged into my account and can see the server but it only plays 60 seconds and asks again to buy a Plex Pass. Why would I have to buy a Plex Pass to view content on my own server? Is it recommended? I have been a free customer for many years. PS - I really don’t plan to watch Plex on a Kindle but I am just curious at this point. Thanks! Stuart ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [October 15, 2021, 8:58pm UTC](https://forums.plex.tv/t/unable-to-access-plex-on-clients/750856/4 "2021-10-15T20:58:21Z")
The mobile clients aren’t free (e.g. Plex for iOS, Android mobile, FireOS). That being said you don’t need a Plex Pass membership – if you don’t need the extra features (or don’t want to support Plex) you can buy a one-time activation as an in-app purchase. This is usually around 5$ and will be linked to your Plex account / the respective app store account (so you can e.g. use it on multiple FireOS devices linked to your Amazon account). Usually the one-time activation is listed below the option to buy a Plex Pass membership. > **[Unlocking or Activating Plex for Android | Plex Support](https://support.plex.tv/articles/203868088-unlocking-or-activating-plex-for-android/)** > > The Plex for Android app is available to download for free from the Google Play or Amazon app stores. While... > **[What are the features and limitations without unlocking the app? | Plex Support](https://support.plex.tv/articles/204551227-what-are-the-features-and-limitations-without-unlocking-the-app/)** > > The Plex for Android app can be downloaded free in the Google Play and Amazon app stores. While many features... ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 13, 2022, 8:58pm UTC](https://forums.plex.tv/t/unable-to-access-plex-on-clients/750856/5 "2022-01-13T20:58:56Z")
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