# Unable to access Plex server
**URL:** https://forums.plex.tv/t/unable-to-access-plex-server/933432
**Category:** Plex Media Server
**Tags:** server-nvidia-shield, plex-web
**Created:** [November 12, 2025, 7:22am UTC](https://forums.plex.tv/t/unable-to-access-plex-server/933432 "2025-11-12T07:22:49Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@jay8383](https://forums.plex.tv/u/jay8383)
#### Post date: [November 12, 2025, 7:22am UTC](https://forums.plex.tv/t/unable-to-access-plex-server/933432/1 "2025-11-12T07:22:49Z")
I am using Plex Media Server on my thumb drive connected to NVIDIA shield, which I am able to access Plex media via NVIDIA shield. However, I am not able to connect to the server via Plex windows web app, with the msg ‘[app.plex.tv](http://app.plex.tv) is unable to connect to “SHIELD Android TV” securely’ & ‘You do not have permission to access this server’. I’ve tried looking at the solutions but nothing explains how do I resolve this via server on the thumb drive. I tried to ‘claim Plex server’ code, but the settings in Plex windows web app doesn’t show me anywhere to ‘claim server’.
ANY HELP PLEASE!
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### Author:  [@jay8383](https://forums.plex.tv/u/jay8383)
#### Post date: [November 12, 2025, 11:20am UTC](https://forums.plex.tv/t/unable-to-access-plex-server/933432/2 "2025-11-12T11:20:22Z")
Just FYI, for some weird unknown reason the server is now appearing in my Plex Windows App. I’ve been messing with it for 4-5 hours, but still unsure how the server has magically come back. Wished I knew what happened!
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [February 10, 2026, 11:20am UTC](https://forums.plex.tv/t/unable-to-access-plex-server/933432/3 "2026-02-10T11:20:43Z")
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