# Unable to access Plex Web on local network

**URL:** <https://forums.plex.tv/t/unable-to-access-plex-web-on-local-network/389013>\
**Category:** General Discussions\
**Tags:** plex-web\
**Created:** [March 17, 2019, 6:57pm UTC](https://forums.plex.tv/t/unable-to-access-plex-web-on-local-network/389013 "2019-03-17T18:57:48Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![luke\_harris1990\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/l/ee59a6/32.png) [@luke\_harris1990\_gmail\_com](https://forums.plex.tv/u/luke_harris1990_gmail_com)\
**Post date:** [March 17, 2019, 6:57pm UTC](https://forums.plex.tv/t/unable-to-access-plex-web-on-local-network/389013/1 "2019-03-17T18:57:48Z")

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Hello all,

I’m having a strange problem that seems to have started yesterday evening. Essentially my setup is a local Plex Media Server that I access via Plex web ([app.plex.tv](http://app.plex.tv)) from various devices Dell Tablet and occasionally an iPhone to stream media to a television.

However as of last night (worked previous weekend without issue) - I was unable to connect to the server I simply got a timeout or ERR\_request failed. I assumed that the server had gone offline so I rebooted my machine and tried again, no success. A quick Google suggested updating to the latest version of Plex. Which I did. But still nothing.

This evening I have completely removed Plex, all associated AppData folders and left over program files. And reinstalled the latest verison 1.15.1.791 from the website. Re-added libraries etc. tried to connect from phone and Dell Tablet to [app.plex.tv](http://app.plex.tv). Nothing.

Can anyone shed any light on what is going on here? Short of rebooting the router as well. I have made no changes to system, firewall, DNS etc. but still won’t work.

I have now enabled remote access and seem to be able to access my server via 3G/4G which is strange as local connection is still not possible.

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**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\
**Post date:** [March 18, 2019, 7:52pm UTC](https://forums.plex.tv/t/unable-to-access-plex-web-on-local-network/389013/2 "2019-03-18T19:52:23Z")

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Check the security setting for your server. Settings \ Server \ Network \ Secure Connections. See if you accidentally turned that off. Plex clients default to not allowing insecure connections so if you disabled that setting, clients could not reach it.

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**Author:** ![luke\_harris1990\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/l/ee59a6/32.png) [@luke\_harris1990\_gmail\_com](https://forums.plex.tv/u/luke_harris1990_gmail_com)\
**Post date:** [March 19, 2019, 8:21am UTC](https://forums.plex.tv/t/unable-to-access-plex-web-on-local-network/389013/3 "2019-03-19T08:21:45Z")

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After almost an hour of digging - I updated the firmware on my router (Asus N66U) and restarted all my affected clients. After re-obtaining IP addresses all is now working again. I can only assume a DNS issue was the cause of this.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [June 17, 2019, 8:21am UTC](https://forums.plex.tv/t/unable-to-access-plex-web-on-local-network/389013/4 "2019-06-17T08:21:46Z")

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