# Unable to access remotely

**URL:** <https://forums.plex.tv/t/unable-to-access-remotely/836417>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [April 1, 2023, 5:31pm UTC](https://forums.plex.tv/t/unable-to-access-remotely/836417 "2023-04-01T17:31:26Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![polska2180\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/p/bb73d2/32.png) [@polska2180\_gmail.com](https://forums.plex.tv/u/polska2180_gmail.com)\
**Post date:** [April 1, 2023, 5:31pm UTC](https://forums.plex.tv/t/unable-to-access-remotely/836417/1 "2023-04-01T17:31:26Z")

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Server Version#: 4.100.1  
Player Version#:1.31.3.6868-28fc46b27  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

Hi, I have been putting this off for about a year now. I searched google but haven’t had luck or skill to get this fixed. Basically remote access doesn’t work. It has in the past but over time I switched to next wifi (second gen) and went from comecast to metronet fiber. Any help would be appreciated, yes remote access is enabled. Also this is running on a older laptop windows 7.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [June 30, 2023, 5:32pm UTC](https://forums.plex.tv/t/unable-to-access-remotely/836417/2 "2023-06-30T17:32:07Z")

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