# Unable to access server after password reset **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [September 8, 2025, 10:06pm UTC](https://forums.plex.tv/t/unable-to-access-server-after-password-reset/930524 "2025-09-08T22:06:48Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![suskis](https://avatars.discourse-cdn.com/v4/letter/s/67e7ee/32.png) [@suskis](https://forums.plex.tv/u/suskis)\ **Post date:** [September 8, 2025, 10:06pm UTC](https://forums.plex.tv/t/unable-to-access-server-after-password-reset/930524/1 "2025-09-08T22:06:48Z")
I received the mail about the security issue (“[Important Notice of Security Incident](https://forums.plex.tv/t/important-notice-of-security-incident/930523) “) and I reset and changed my password. However, after logging back in, I lost access to my server. I still see its name in the servers list but it’s listed as “unreachable” with a red alert triangle. I am away from home, so I am unable to access it locally. Any idea? thanks ---
**Author:** ![Lazarus\_Long](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lazarus_long/32/333009_2.png) [@Lazarus\_Long](https://forums.plex.tv/u/Lazarus_Long)\ **Post date:** [September 8, 2025, 10:12pm UTC](https://forums.plex.tv/t/unable-to-access-server-after-password-reset/930524/2 "2025-09-08T22:12:30Z")
Huge fail on the part of Plex. They send out those notices but fail to let customers know they will have to reclaim their server. Not sure if you can even do it remotely. ---
**Author:** ![AgentDrTran](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/agentdrtran/32/6840_2.png) [@AgentDrTran](https://forums.plex.tv/u/AgentDrTran)\ **Post date:** [September 8, 2025, 10:20pm UTC](https://forums.plex.tv/t/unable-to-access-server-after-password-reset/930524/3 "2025-09-08T22:20:11Z")
I’m having the same issue but I have local access and it’s not working ---
**Author:** ![mgrinsven](https://avatars.discourse-cdn.com/v4/letter/m/a88e57/32.png) [@mgrinsven](https://forums.plex.tv/u/mgrinsven)\ **Post date:** [September 8, 2025, 10:20pm UTC](https://forums.plex.tv/t/unable-to-access-server-after-password-reset/930524/4 "2025-09-08T22:20:16Z")
Same problem here. Also not able to login locally ---
**Author:** ![nedsh2](https://avatars.discourse-cdn.com/v4/letter/n/e9a140/32.png) [@nedsh2](https://forums.plex.tv/u/nedsh2)\ **Post date:** [September 8, 2025, 10:25pm UTC](https://forums.plex.tv/t/unable-to-access-server-after-password-reset/930524/5 "2025-09-08T22:25:16Z")
YOU PLEX PEOPLE! I changed my password according to YOUR instructions and now I can’t connect to my PLEX server. I have the server running on a Windows 11 PC and NOW I can’t access with the Windows App or via a browser on the same damn PC! It worked fine so please don’t tell me to setup the Plex server on a different computer. Thank You Ned Sheehey ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [September 8, 2025, 10:25pm UTC](https://forums.plex.tv/t/unable-to-access-server-after-password-reset/930524/6 "2025-09-08T22:25:26Z")
Try using `https` if going by IP address. ---
**Author:** ![ProjectVRD](https://avatars.discourse-cdn.com/v4/letter/p/aeb1de/32.png) [@ProjectVRD](https://forums.plex.tv/u/ProjectVRD)\ **Post date:** [September 8, 2025, 10:26pm UTC](https://forums.plex.tv/t/unable-to-access-server-after-password-reset/930524/7 "2025-09-08T22:26:02Z")
Similar issue and this is ridiculous. We should not be having this trouble after a simple password reset. I get a literal “ **Hmmm… can’t reach this page”** in the web browser so I cannot reclaim my server at all. Edit: And that is using https ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [September 8, 2025, 10:27pm UTC](https://forums.plex.tv/t/unable-to-access-server-after-password-reset/930524/8 "2025-09-08T22:27:06Z")
> [@ProjectVRD](#): > > I get a literal “ **Hmmm… can’t reach this page”** what URL are you using? are you on local network or trying to do this remotely? ---
**Author:** ![mgrinsven](https://avatars.discourse-cdn.com/v4/letter/m/a88e57/32.png) [@mgrinsven](https://forums.plex.tv/u/mgrinsven)\ **Post date:** [September 8, 2025, 10:28pm UTC](https://forums.plex.tv/t/unable-to-access-server-after-password-reset/930524/9 "2025-09-08T22:28:48Z")
I managed to reclaim my Plex server. Just try to connect to your server with the ip adress/web and relogin. you should be able to reclaim. ---
**Author:** ![ProjectVRD](https://avatars.discourse-cdn.com/v4/letter/p/aeb1de/32.png) [@ProjectVRD](https://forums.plex.tv/u/ProjectVRD)\ **Post date:** [September 8, 2025, 10:30pm UTC](https://forums.plex.tv/t/unable-to-access-server-after-password-reset/930524/10 "2025-09-08T22:30:42Z")
> [@BigWheel](#): > > what URL are you using? are you on local network or trying to do this remotely? That error is on local, on the 192.168 address. Remotely is no go because whilst I can connect and even use my PIN on managed home users sign in page, the settings are too basic through that route and there is no claim option. ---
**Author:** ![AgentDrTran](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/agentdrtran/32/6840_2.png) [@AgentDrTran](https://forums.plex.tv/u/AgentDrTran)\ **Post date:** [September 8, 2025, 10:31pm UTC](https://forums.plex.tv/t/unable-to-access-server-after-password-reset/930524/11 "2025-09-08T22:31:51Z")
trying HTTPS locally shows an error for me, I can only get to the web ui via http ![image](https://global.discourse-cdn.com/plex/original/4X/1/2/8/1281f3beb32850f34e0d7aed46c33f3b8e4ab86b.png) ![image](https://global.discourse-cdn.com/plex/original/4X/9/1/0/9100eac1bb90860708127f0cad512ba15efc21d9.jpeg) reinstall & claim token worked ---
**Author:** ![mgrinsven](https://avatars.discourse-cdn.com/v4/letter/m/a88e57/32.png) [@mgrinsven](https://forums.plex.tv/u/mgrinsven)\ **Post date:** [September 8, 2025, 10:32pm UTC](https://forums.plex.tv/t/unable-to-access-server-after-password-reset/930524/12 "2025-09-08T22:32:46Z")
use http ---
**Author:** ![RicardoVelaC](https://avatars.discourse-cdn.com/v4/letter/r/d26b3c/32.png) [@RicardoVelaC](https://forums.plex.tv/u/RicardoVelaC)\ **Post date:** [September 8, 2025, 10:34pm UTC](https://forums.plex.tv/t/unable-to-access-server-after-password-reset/930524/13 "2025-09-08T22:34:40Z")
This FAQ 15: Claiming & Connecting to a troublesome Synology server works for me after resseting my password > [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-how-tos/490215/21): > > FAQ 15: Claiming & Connecting to a troublesome Synology server This FAQ is for those situations where the normal claim process has failed. There are multiple techniques to accomplish this. DSM 7 Uninstall the package with the “Keep” option Reinstall the package , selecting the “Plex Claim Token” option Click “Get Plex Claim Token”. Browser tab will open and display a “claim-xxxxxxx” token string “COPY” the string Return to the installer window PASTE the claim-xxxxx into the small window … ---
**Author:** ![avrignaud](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/avrignaud/32/7738_2.png) [@avrignaud](https://forums.plex.tv/u/avrignaud)\ **Post date:** [September 8, 2025, 10:40pm UTC](https://forums.plex.tv/t/unable-to-access-server-after-password-reset/930524/14 "2025-09-08T22:40:53Z")
Unfortunately am having same problem. Reset password, and then updated my Plex Claim Token for my Plex Docker instance and relaunched. However, logs say my server was already claimed? Unclear if it’s the old claim, or stating the new token was accepted. plex | \*\*\*\* Server already claimed \*\*\*\* ---
**Author:** ![siel](https://avatars.discourse-cdn.com/v4/letter/s/c4cdca/32.png) [@siel](https://forums.plex.tv/u/siel)\ **Post date:** [September 8, 2025, 10:45pm UTC](https://forums.plex.tv/t/unable-to-access-server-after-password-reset/930524/15 "2025-09-08T22:45:45Z")
Same error - how do I get back into my account? Web, dekstop, mobile - none working ---
**Author:** ![kaelaria](https://avatars.discourse-cdn.com/v4/letter/k/9dc877/32.png) [@kaelaria](https://forums.plex.tv/u/kaelaria)\ **Post date:** [September 8, 2025, 10:47pm UTC](https://forums.plex.tv/t/unable-to-access-server-after-password-reset/930524/16 "2025-09-08T22:47:02Z")
What a cluster F. Just went through it too, had to get back in through local synology box and reclaim. FAIL. ---
**Author:** ![Kilgry](https://avatars.discourse-cdn.com/v4/letter/k/73ab20/32.png) [@Kilgry](https://forums.plex.tv/u/Kilgry)\ **Post date:** [September 8, 2025, 10:47pm UTC](https://forums.plex.tv/t/unable-to-access-server-after-password-reset/930524/17 "2025-09-08T22:47:46Z")
try: https://[server ip]:32400/web if not try: http://[server ip]:32400/web You might need to reclaim server. ---
**Author:** ![rkal52](https://avatars.discourse-cdn.com/v4/letter/r/a6a055/32.png) [@rkal52](https://forums.plex.tv/u/rkal52)\ **Post date:** [September 8, 2025, 10:50pm UTC](https://forums.plex.tv/t/unable-to-access-server-after-password-reset/930524/19 "2025-09-08T22:50:56Z")
Same problem for me. I am local on same machine. Logged out of server. When I log back in, it doesn’t ask for password - just lets me in, but still not working. I do not understand at all the reclaim token process described above has to do with a required password change. This is totally ridiculous for a simple password change. ---
**Author:** ![ProjectVRD](https://avatars.discourse-cdn.com/v4/letter/p/aeb1de/32.png) [@ProjectVRD](https://forums.plex.tv/u/ProjectVRD)\ **Post date:** [September 8, 2025, 10:52pm UTC](https://forums.plex.tv/t/unable-to-access-server-after-password-reset/930524/20 "2025-09-08T22:52:40Z")
> [@RicardoVelaC](#): > > This FAQ 15: Claiming & Connecting to a troublesome Synology server > works for me after resseting my password But which issue were you getting? There seems to be more than one kind of issue for users in this thread. Some need to claim, others cannot reach the server to claim so have the “site cannot be reached” or “Hmmm… can’t reach this page” problem. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [September 8, 2025, 10:53pm UTC](https://forums.plex.tv/t/unable-to-access-server-after-password-reset/930524/21 "2025-09-08T22:53:35Z")
> [@rkal52](#): > > When I log back in, it doesn’t ask for password - just lets me in, but still not working if you go to general settings of server does it show you signed in? [Next page](https://forums.plex.tv/t/unable-to-access-server-after-password-reset/930524.md?page=2)