I received the mail about the security issue (“ Important Notice of Security Incident “) and I reset and changed my password. However, after logging back in, I lost access to my server. I still see its name in the servers list but it’s listed as “unreachable” with a red alert triangle. I am away fro…

@fnaudi See the post immediately above yours. If running DSM 6, use FAQ 15 instead.

@fnaudi I looked at your Plex.tv account. I see two DS923+ servers with the same name. One was just claimed (has what looks like a new Preferences.xml ID set). This created a second instance (the duplicate name) The other server has not been seen. If you have your DSM 7 server up and running…

dsm7.2. Managed to solve it by reinstalling the server itself. Thanks for helping!

Hi ChuckPa, managed to solve it over the night. Thanks for sharing appreciate!

I have not been able to get plex to work correctly since the password reset. When I go into my account via the web page (Version 4.152.0) THERE ARE NO SERVERS LISTED TO CLAIM! There are no devices signed into my account beyond the PC I am currently using because it hasn’t worked correctly since the …

Try the instructions I posted here: [image] Plex says "get Plex media server" but it's already running plexPlex Media Server On your Plex Media Server host (the Windows system where you installed it), find the Plex icon in the notification area (aka, the System…

@nancywgh_gmail_com I looked at your account on Plex.tv ALL “262” server instances have been deleted. 262 “Windows” machine 262 “Ubuntu” machine 262 “Mint” Are you using the Windows Plex DESKTOP app and the server was elsewhere ? Where should the server be running?

I have two windows based PCs. One running windows 11 and one running windows 10. The windows 10 machine is where I want the server to run on and eventually that PC will be switched to some form of Linux. I did try it on the Windows 11 machine but encountered the same problem & I don’t want it on my …

I’ve tried this without success. It says “Initializing Plex Media Server…” spinning circle just spins and spins and spins… how long should I wait for the spinning to stop? I’ve given it several minutes so far… I’ll go have breakfast and see what happens…. Ok. It failed. “Something went wrong. Make s…

I’m having the same problem: I can’t see my media files on PLEX. Server is Windows 10, client is web browser on another Windows computer on the same network. I’ve attempted several recommend fixes with no result. I have never succeeded in seeing the ‘claim server’ button.

Unable to access server after password reset

Plex Media Server

pshanew September 23, 2025, 2:08am 320

Try the instructions I posted here:

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Unable to access server after password reset

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