# Unable to access server locally

**URL:** <https://forums.plex.tv/t/unable-to-access-server-locally/714917>\
**Category:** Plex Media Server\
**Tags:** server-linux\
**Created:** [May 9, 2021, 6:43pm UTC](https://forums.plex.tv/t/unable-to-access-server-locally/714917 "2021-05-09T18:43:27Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![mirdragon](https://avatars.discourse-cdn.com/v4/letter/m/71e660/32.png) [@mirdragon](https://forums.plex.tv/u/mirdragon)\
**Post date:** [May 9, 2021, 6:43pm UTC](https://forums.plex.tv/t/unable-to-access-server-locally/714917/1 "2021-05-09T18:43:27Z")

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I’ve installed plex on a new server, had it all working but go to use tonight and won’t access it

As I only want it for internal use, the remote access is not needed, so not really bothered about secure connections or whatever for it, until i finish fully setting everything up

So why can’t I access my server and if I go to my other installation, it says that my other server needs to be claimed, it was claimed, it was logged in with my settings.

Also noticed it is shutting itself down

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [May 9, 2021, 6:56pm UTC](https://forums.plex.tv/t/unable-to-access-server-locally/714917/2 "2021-05-09T18:56:15Z")

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Can you please go to the command line, into /var/lib/plexmediaserver, drill down until you see `Logs` and make a `tar.gz` of the entire Logs directory?

Attach that tar.gz here with your next reply and I’ll review to see what happened.

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**Author:** ![mirdragon](https://avatars.discourse-cdn.com/v4/letter/m/71e660/32.png) [@mirdragon](https://forums.plex.tv/u/mirdragon)\
**Post date:** [May 9, 2021, 7:30pm UTC](https://forums.plex.tv/t/unable-to-access-server-locally/714917/3 "2021-05-09T19:30:45Z")

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if i change into /var/lib/plexmediaserver only stuff in there is Library and .nv

and looking on my old server that only contains Library

I can download the logs to my local machine via plex and on checking them it says reported the crashes to plex. I don’t really want to post the files on here unlisted fully encrypted as they contain my account userid in email format

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<div class="post-metadata">

**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [May 9, 2021, 8:03pm UTC](https://forums.plex.tv/t/unable-to-access-server-locally/714917/4 "2021-05-09T20:03:29Z")

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You should be able to drill down to (successive ‘cd’ and ‘ls’) —

```auto
"/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Logs"

```

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<div class="post-metadata">

**Author:** ![mirdragon](https://avatars.discourse-cdn.com/v4/letter/m/71e660/32.png) [@mirdragon](https://forums.plex.tv/u/mirdragon)\
**Post date:** [May 9, 2021, 8:19pm UTC](https://forums.plex.tv/t/unable-to-access-server-locally/714917/5 "2021-05-09T20:19:12Z")

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I’ve sent the logs via pm

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 7, 2021, 8:19pm UTC](https://forums.plex.tv/t/unable-to-access-server-locally/714917/6 "2021-08-07T20:19:42Z")

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