# Unable to add audio files

**URL:** <https://forums.plex.tv/t/unable-to-add-audio-files/366559>\
**Category:** General Discussions\
**Tags:** server-windows\
**Created:** [January 24, 2019, 10:03am UTC](https://forums.plex.tv/t/unable-to-add-audio-files/366559 "2019-01-24T10:03:37Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![zzzuucx1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/zzzuucx1/32/15920_2.png) [@zzzuucx1](https://forums.plex.tv/u/zzzuucx1)\
**Post date:** [January 24, 2019, 10:03am UTC](https://forums.plex.tv/t/unable-to-add-audio-files/366559/1 "2019-01-24T10:03:38Z")

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I can add videos all day long, but my server won’t recognize a single new audio file. What’s going on?

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [January 24, 2019, 11:06am UTC](https://forums.plex.tv/t/unable-to-add-audio-files/366559/2 "2019-01-24T11:06:22Z")

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Would you mind sharing some more details?  
e.g. library details (type, agent…), actual folder structure / file names, what type of audio are we talking about (e.g. mp3, aac, flac…)

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**Author:** ![zzzuucx1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/zzzuucx1/32/15920_2.png) [@zzzuucx1](https://forums.plex.tv/u/zzzuucx1)\
**Post date:** [January 24, 2019, 11:36am UTC](https://forums.plex.tv/t/unable-to-add-audio-files/366559/3 "2019-01-24T11:36:29Z")

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Sure. I have a folder called “000 MASADA” with some 30 subfolders inside, each with ten or so mp3s in each. They all work perfectly.

But I got a new album, so I created a new folder, saved the new mp3s inside. And PLEX doesn’t even recognize it. I’ve restarted. rescanned, Everything I can think of. Nothing.

And videos? No trouble at all.

Does that help?

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [January 24, 2019, 11:46pm UTC](https://forums.plex.tv/t/unable-to-add-audio-files/366559/4 "2019-01-24T23:46:16Z")

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> [@zzzuucx1](#):
>
> Does that help?

only a little…

- what’s the name of the folder that doesn’t show?
- have you checked if the new files show up as duplicates of others by accident (this could e.g. happen if you use embedded metadata and those mp3s have misleading tags)

could you try the following:

1. move the folder out of “000 MASADA”
2. re-scan the library
3. empty the trash of that Plex library
4. return the folder
5. re-scan the library  
afterwards… wait approx. 1 min, go to `Settings > Manage > Troubleshooting` in Plex Web and download the logs in order to attach them here.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 24, 2019, 11:46pm UTC](https://forums.plex.tv/t/unable-to-add-audio-files/366559/5 "2019-04-24T23:46:25Z")

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