# Unable to authorize Plex in Sonos app **URL:** \ **Category:** Plex Players\ **Tags:** sonos\ **Created:** [June 21, 2023, 2:42am UTC](https://forums.plex.tv/t/unable-to-authorize-plex-in-sonos-app/845055 "2023-06-21T02:42:07Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![thewolf56](https://avatars.discourse-cdn.com/v4/letter/t/278dde/32.png) [@thewolf56](https://forums.plex.tv/u/thewolf56)\ **Post date:** [June 21, 2023, 2:42am UTC](https://forums.plex.tv/t/unable-to-authorize-plex-in-sonos-app/845055/1 "2023-06-21T02:42:07Z")
Server Version#: 1.31.3.6868 Player Version#: 15.4 My plex account somehow became deauthorized within the Sonos app (on Android). I tried to reauthorize the account. The pop-up webpage stated after signing in “Thanks! You have successfully signed in. You may now close this window.” When I go back to the Sonos app, the app states “Account not found. Unable to add Plex account.” Each attempt to authorize adds a new token in Plex for authorized devices. I tried deleting each token in Plex and it still will not actually authorize within Sonos. There are no other issues with Plex at this time. It is accessible inside the local network and outside the local network. ---
**Author:** ![bench\_silentmedia\_com](https://avatars.discourse-cdn.com/v4/letter/b/c0e974/32.png) [@bench\_silentmedia\_com](https://forums.plex.tv/u/bench_silentmedia_com)\ **Post date:** [June 21, 2023, 3:02am UTC](https://forums.plex.tv/t/unable-to-authorize-plex-in-sonos-app/845055/2 "2023-06-21T03:02:58Z")
Same problem, same timing. Feels like a Sonos problem given that Plex is seeing new devices with each auth attempt. ---
**Author:** ![neds\_sur](https://avatars.discourse-cdn.com/v4/letter/n/d2c977/32.png) [@neds\_sur](https://forums.plex.tv/u/neds_sur)\ **Post date:** [June 21, 2023, 3:27am UTC](https://forums.plex.tv/t/unable-to-authorize-plex-in-sonos-app/845055/3 "2023-06-21T03:27:20Z")
I’m having the same issue. Hopefully it get fixed quickly. ---
**Author:** ![derMechaniker](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dermechaniker/32/203714_2.png) [@derMechaniker](https://forums.plex.tv/u/derMechaniker)\ **Post date:** [June 21, 2023, 3:34am UTC](https://forums.plex.tv/t/unable-to-authorize-plex-in-sonos-app/845055/4 "2023-06-21T03:34:36Z")
I’m having the same issue. My issue is identical to what is outlined here: [Sonos.plex.tv : Internal Server Error - Plex Players / Streaming Devices - Plex Forum](https://forums.plex.tv/t/sonos-plex-tv-internal-server-error/797351/13) ---
**Author:** ![nulptr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nulptr/32/221237_2.png) [@nulptr](https://forums.plex.tv/u/nulptr)\ **Post date:** [June 21, 2023, 6:42am UTC](https://forums.plex.tv/t/unable-to-authorize-plex-in-sonos-app/845055/5 "2023-06-21T06:42:37Z")
Same issue since last night. Lots of folks reporting this in multiple threads over at Sonos forums as well. ---
**Author:** ![julien68](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/julien68/32/18721_2.png) [@julien68](https://forums.plex.tv/u/julien68)\ **Post date:** [June 21, 2023, 6:48am UTC](https://forums.plex.tv/t/unable-to-authorize-plex-in-sonos-app/845055/6 "2023-06-21T06:48:47Z")
identical problem ---
**Author:** ![TastyparmoShrek](https://avatars.discourse-cdn.com/v4/letter/t/ecb155/32.png) [@TastyparmoShrek](https://forums.plex.tv/u/TastyparmoShrek)\ **Post date:** [June 21, 2023, 7:34am UTC](https://forums.plex.tv/t/unable-to-authorize-plex-in-sonos-app/845055/7 "2023-06-21T07:34:39Z")
Same problem too ---
**Author:** ![haragog](https://avatars.discourse-cdn.com/v4/letter/h/da6949/32.png) [@haragog](https://forums.plex.tv/u/haragog)\ **Post date:** [June 21, 2023, 8:08am UTC](https://forums.plex.tv/t/unable-to-authorize-plex-in-sonos-app/845055/8 "2023-06-21T08:08:34Z")
Me three! ---
**Author:** ![marcus\_observiert.de](https://avatars.discourse-cdn.com/v4/letter/m/34f0e0/32.png) [@marcus\_observiert.de](https://forums.plex.tv/u/marcus_observiert.de)\ **Post date:** [June 21, 2023, 8:12am UTC](https://forums.plex.tv/t/unable-to-authorize-plex-in-sonos-app/845055/9 "2023-06-21T08:12:37Z")
I’m experiencing the same problem. ---
**Author:** ![macmatty73](https://avatars.discourse-cdn.com/v4/letter/m/ebca7d/32.png) [@macmatty73](https://forums.plex.tv/u/macmatty73)\ **Post date:** [June 21, 2023, 9:02am UTC](https://forums.plex.tv/t/unable-to-authorize-plex-in-sonos-app/845055/10 "2023-06-21T09:02:21Z")
Same issue here too. Edit: Sonos now have a banner on their support page ![Screenshot 2023-06-21 at 10.03.58](https://global.discourse-cdn.com/plex/original/4X/8/f/5/8f5215864591635a49738615cb5e8ae67e6a4e52.png) ---
**Author:** ![thewolf56](https://avatars.discourse-cdn.com/v4/letter/t/278dde/32.png) [@thewolf56](https://forums.plex.tv/u/thewolf56)\ **Post date:** [June 21, 2023, 2:30pm UTC](https://forums.plex.tv/t/unable-to-authorize-plex-in-sonos-app/845055/11 "2023-06-21T14:30:01Z")
It is now working. Not sure which end had the issue, but I was able to authorize Plex within Sonos a minute ago. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [September 19, 2023, 2:30pm UTC](https://forums.plex.tv/t/unable-to-authorize-plex-in-sonos-app/845055/12 "2023-09-19T14:30:34Z")
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