# Unable to claim my plex server
**URL:** https://forums.plex.tv/t/unable-to-claim-my-plex-server/881232
**Category:** Plex Media Server
**Tags:** server-synology
**Created:** [June 28, 2024, 9:50pm UTC](https://forums.plex.tv/t/unable-to-claim-my-plex-server/881232 "2024-06-28T21:50:31Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@adria87](https://forums.plex.tv/u/adria87)
#### Post date: [June 28, 2024, 9:50pm UTC](https://forums.plex.tv/t/unable-to-claim-my-plex-server/881232/1 "2024-06-28T21:50:31Z")
Hello, I haven’t been able to reclaim my Plex server. I reinstalled the app on my NAS and the claim token didn’t work. Right now I get this screen and when I click “Claim server” it’s unable to do it.
Here are my server’s logs.
[Logs.zip](https://forums.plex.tv/uploads/short-url/siuV5BcKGL0xlJjFZLwCBXQ2e95.zip) (901.9 KB)
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [June 29, 2024, 1:11am UTC](https://forums.plex.tv/t/unable-to-claim-my-plex-server/881232/2 "2024-06-29T01:11:18Z")
You have a network configuration error in the Synology itself.
Control Panel - Network - Network Interfaces - (Interface you use) -
Make certain the DNS points to your modem/router IP
Also make certain the Default Gateway points to your modem router IP.
```auto
Jun 28, 2024 22:33:50.259 [139676999342904] WARN - [HttpClient/HCl#3] HTTP error requesting GET https://v4.plex.tv/pms/:/ip (6, Couldn't resolve host name) (Could not resolve host: v4.plex.tv)
```
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### Author:  [@adria87](https://forums.plex.tv/u/adria87)
#### Post date: [June 29, 2024, 4:36am UTC](https://forums.plex.tv/t/unable-to-claim-my-plex-server/881232/3 "2024-06-29T04:36:01Z")
Thank you! I was finally able to claim it. If I’m going to be changing routers soon, is there any special steps I have to take, or do I just make sure these network settings match up?
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [June 29, 2024, 4:50am UTC](https://forums.plex.tv/t/unable-to-claim-my-plex-server/881232/4 "2024-06-29T04:50:30Z")
PMS always relies on DSM to run the network connectivity.
If / when you make any changes in the future, it will work as long as all the IP addresses match up and you have a ‘chain’ from the Syno → Internet.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [September 27, 2024, 4:51am UTC](https://forums.plex.tv/t/unable-to-claim-my-plex-server/881232/5 "2024-09-27T04:51:07Z")
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