# Unable to claim my server

**URL:** <https://forums.plex.tv/t/unable-to-claim-my-server/599609>\
**Category:** Plex Media Server\
**Tags:** server-linux, plex-web\
**Created:** [June 4, 2020, 12:24pm UTC](https://forums.plex.tv/t/unable-to-claim-my-server/599609 "2020-06-04T12:24:33Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![guoyh01\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/g/4da419/32.png) [@guoyh01\_gmail\_com](https://forums.plex.tv/u/guoyh01_gmail_com)\
**Post date:** [June 4, 2020, 12:24pm UTC](https://forums.plex.tv/t/unable-to-claim-my-server/599609/1 "2020-06-04T12:24:33Z")

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Server Version#: 1.19.4.2902  
Player Version#: 4.30.2 (Plex Web)

I have been performed soft reset multiple times and not work:

1. stop plex media sever
2. delete Preferences.xml
3. start plex media sever
4. open incognito window
5. sign in and claim

can someone help me please?

[Plex Media Server Logs.zip](https://forums.plex.tv/uploads/short-url/cwhKm1wXV0cwcNzuMdpjpxQ2hQ2.zip) (710.7 KB)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [September 2, 2020, 12:24pm UTC](https://forums.plex.tv/t/unable-to-claim-my-server/599609/2 "2020-09-02T12:24:35Z")

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