# Unable to claim plex media server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [July 3, 2020, 11:06pm UTC](https://forums.plex.tv/t/unable-to-claim-plex-media-server/610166 "2020-07-03T23:06:11Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![curtmiloz](https://avatars.discourse-cdn.com/v4/letter/c/f19dbf/32.png) [@curtmiloz](https://forums.plex.tv/u/curtmiloz)\ **Post date:** [July 3, 2020, 11:06pm UTC](https://forums.plex.tv/t/unable-to-claim-plex-media-server/610166/1 "2020-07-03T23:06:11Z")
I recently changed my password and am now unable to access my plex media server. I followed the tutorial here to get it back: > **[Why am I locked out of Server Settings and how do I get in? | Plex Support](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/)** > > In some rare situations, you may find yourself “locked out” from being able to access your Plex Media Server and... However, once I restarted my server, it would bring up the option to “claim my server”. when I would press the button, nothing would happen. On the remote access tab, it does ask me to log into my account (Even though I am already logged in). Let me know if you have any suggestions. I have played around with signing out and back in, and just removing Preferences.xml but had no luck with either. Plex Server Version: 1.19.5.3006 ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 3, 2020, 11:29pm UTC](https://forums.plex.tv/t/unable-to-claim-plex-media-server/610166/2 "2020-07-03T23:29:21Z")
Are you attempting to claim using app.plex.tv or the local IP address / loopback adapter? ---
**Author:** ![curtmiloz](https://avatars.discourse-cdn.com/v4/letter/c/f19dbf/32.png) [@curtmiloz](https://forums.plex.tv/u/curtmiloz)\ **Post date:** [July 4, 2020, 12:19am UTC](https://forums.plex.tv/t/unable-to-claim-plex-media-server/610166/3 "2020-07-04T00:19:51Z")
On my local ip. [http://server-ip:32400](http://server-ip:32400). When I use app.plex.tv it just says it cannot connect to my server. Thanks! ---
**Author:** ![ekacin](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ekacin/32/188259_2.png) [@ekacin](https://forums.plex.tv/u/ekacin)\ **Post date:** [July 4, 2020, 2:19am UTC](https://forums.plex.tv/t/unable-to-claim-plex-media-server/610166/4 "2020-07-04T02:19:45Z")
Make sure that when you are locally connected ( not plex.tv), you are signed out of your account and youve deleted the server from the authorized devices. Then close it and reopen. Authenicate, reclaim. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 4, 2020, 2:20am UTC](https://forums.plex.tv/t/unable-to-claim-plex-media-server/610166/5 "2020-07-04T02:20:05Z")
ok… let’s take this step 1. Go to app.plex.tv 2. Settings - Authorized Devices (left corner) 3. Look for the existing server – REMOVE it (not a fatal thing to do) 4. Sign out of your account. 5. restart the browser 6. Restart PMS 7. Wait 1 minute If it’s your system itself (workstation == server) : open [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) if it’s the same 192.168.x.x/10.x.x.x/172.16.x.x-172.31.x.x LAN then open it by IP. If not or remote, SSH tunnel will be needed ---
**Author:** ![curtmiloz](https://avatars.discourse-cdn.com/v4/letter/c/f19dbf/32.png) [@curtmiloz](https://forums.plex.tv/u/curtmiloz)\ **Post date:** [July 4, 2020, 2:39pm UTC](https://forums.plex.tv/t/unable-to-claim-plex-media-server/610166/6 "2020-07-04T14:39:05Z")
So I followed these steps and now am not able to see the claim server option. I am just trying to fresh install. It seems like even that is having issues. ---
**Author:** ![curtmiloz](https://avatars.discourse-cdn.com/v4/letter/c/f19dbf/32.png) [@curtmiloz](https://forums.plex.tv/u/curtmiloz)\ **Post date:** [July 4, 2020, 2:57pm UTC](https://forums.plex.tv/t/unable-to-claim-plex-media-server/610166/7 "2020-07-04T14:57:21Z")
To give more context. I followed the uninstall guide for Ubuntu, then reinstalled it. However, it seems to still sends me to my home page when I goto 192.168.x.x/[http://127.0.0.1:32400/web](http://127.0.0.1:32400/web), with no option to create a new server. ---
**Author:** ![curtmiloz](https://avatars.discourse-cdn.com/v4/letter/c/f19dbf/32.png) [@curtmiloz](https://forums.plex.tv/u/curtmiloz)\ **Post date:** [July 4, 2020, 3:48pm UTC](https://forums.plex.tv/t/unable-to-claim-plex-media-server/610166/8 "2020-07-04T15:48:49Z")
Update two: So I was able to recreate my server after a fresh install. However, it still is giving this issue where it looks as if I am logged out in the server specific pages and it wont let me claim my server. ---
**Author:** ![curtmiloz](https://avatars.discourse-cdn.com/v4/letter/c/f19dbf/32.png) [@curtmiloz](https://forums.plex.tv/u/curtmiloz)\ **Post date:** [July 4, 2020, 4:40pm UTC](https://forums.plex.tv/t/unable-to-claim-plex-media-server/610166/9 "2020-07-04T16:40:58Z")
After attaching a monitor to my server I was able to figure it out. I recently removed a docker container of pi hole off of my server. it seems that was preventing it from sending the request to reclaim my server. Thanks for all the help! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 2, 2020, 4:41pm UTC](https://forums.plex.tv/t/unable-to-claim-plex-media-server/610166/10 "2020-10-02T16:41:11Z")
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