# Unable to claim server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [September 14, 2023, 8:01am UTC](https://forums.plex.tv/t/unable-to-claim-server/853504 "2023-09-14T08:01:04Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![michaelcolin](https://avatars.discourse-cdn.com/v4/letter/m/4af34b/32.png) [@michaelcolin](https://forums.plex.tv/u/michaelcolin)\ **Post date:** [September 14, 2023, 8:01am UTC](https://forums.plex.tv/t/unable-to-claim-server/853504/1 "2023-09-14T08:01:04Z")
Server Version#:latest Hi Guys I recently purchased a new server, i unclaimed plex on the old one, then when i try go to my new one i just installed it keeps showing my server as offline and does not let me claim it in the log i see these Sep 14, 2023 07:54:27.849 [140338709453624] ERROR - MyPlex: Error 403 requesting XML from: [https://plex.tv/api/v2/server/access\_tokens?auth\_token=xxxxxxxxxxxxxxxxxxxx](https://plex.tv/api/v2/server/access_tokens?auth_token=xxxxxxxxxxxxxxxxxxxx) Sep 14, 2023 07:54:27.850 [140338749532984] ERROR - MyPlex: Couldn’t get list of access tokens from myPlex. Please help ---
**Author:** ![e18n](https://avatars.discourse-cdn.com/v4/letter/e/b2d939/32.png) [@e18n](https://forums.plex.tv/u/e18n)\ **Post date:** [September 14, 2023, 11:00am UTC](https://forums.plex.tv/t/unable-to-claim-server/853504/2 "2023-09-14T11:00:40Z")
I believe I’m having a similar issue: [Fresh Install - Unable to Claim (Ubuntu)](https://forums.plex.tv/t/fresh-install-unable-to-claim-ubuntu/853466) ---
**Author:** ![Nevrion](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nevrion/32/267007_2.png) [@Nevrion](https://forums.plex.tv/u/Nevrion)\ **Post date:** [September 14, 2023, 2:55pm UTC](https://forums.plex.tv/t/unable-to-claim-server/853504/3 "2023-09-14T14:55:39Z")
I’ve been experiencing the same issue for over 12 hours. I’ve tried it on multiple servers, both Windows and Linux, including testing it at home and in the Hetzner Cloud, but nothing helps… ---
**Author:** ![e18n](https://avatars.discourse-cdn.com/v4/letter/e/b2d939/32.png) [@e18n](https://forums.plex.tv/u/e18n)\ **Post date:** [September 14, 2023, 2:59pm UTC](https://forums.plex.tv/t/unable-to-claim-server/853504/4 "2023-09-14T14:59:20Z")
Something must be broken on the plex.tv end. Their main site has been unstable and offline quite a bit. I tried the version just released, it’s the same (I’m using Hetzner as well). ---
**Author:** ![michaelcolin](https://avatars.discourse-cdn.com/v4/letter/m/4af34b/32.png) [@michaelcolin](https://forums.plex.tv/u/michaelcolin)\ **Post date:** [September 14, 2023, 3:34pm UTC](https://forums.plex.tv/t/unable-to-claim-server/853504/5 "2023-09-14T15:34:18Z")
also using hetzner i spun up a digital ocean droplet to test and that worked first time must be hetzner’s ip’s being blacklisted by plex ---
**Author:** ![Nevrion](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nevrion/32/267007_2.png) [@Nevrion](https://forums.plex.tv/u/Nevrion)\ **Post date:** [September 14, 2023, 3:40pm UTC](https://forums.plex.tv/t/unable-to-claim-server/853504/6 "2023-09-14T15:40:58Z")
I also have the problem with Windows on my desktop at home, so it’s not a Hetzner problem ---
**Author:** ![edrock200](https://avatars.discourse-cdn.com/v4/letter/e/77aa72/32.png) [@edrock200](https://forums.plex.tv/u/edrock200)\ **Post date:** [September 14, 2023, 3:53pm UTC](https://forums.plex.tv/t/unable-to-claim-server/853504/7 "2023-09-14T15:53:35Z")
Same here. Earlier when going to plex.tv/claim I got a cloudflare error which later cleared. Status.plex.tv shows an issue with plex.tv today but now shows green. Nothing in the notes though. ---
**Author:** ![shmookles](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shmookles/32/153691_2.png) [@shmookles](https://forums.plex.tv/u/shmookles)\ **Post date:** [September 14, 2023, 4:38pm UTC](https://forums.plex.tv/t/unable-to-claim-server/853504/8 "2023-09-14T16:38:52Z")
same issue and going on now since yesterday for me. Anyone at Plex team care to comment on an ETA for a fix with claiming new servers? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 14, 2023, 4:44pm UTC](https://forums.plex.tv/t/unable-to-claim-server/853504/9 "2023-09-14T16:44:37Z")
There was a DDoS attack earlier. I’m trying to figure out current status. I know they did insert manual blocks for specific places that shouldn’t be impacting anything in the US ---
**Author:** ![Nevrion](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nevrion/32/267007_2.png) [@Nevrion](https://forums.plex.tv/u/Nevrion)\ **Post date:** [September 14, 2023, 4:56pm UTC](https://forums.plex.tv/t/unable-to-claim-server/853504/10 "2023-09-14T16:56:41Z")
not so cool. I’m in Germany 😃 ---
**Author:** ![En3l](https://avatars.discourse-cdn.com/v4/letter/e/ecb155/32.png) [@En3l](https://forums.plex.tv/u/En3l)\ **Post date:** [September 14, 2023, 5:31pm UTC](https://forums.plex.tv/t/unable-to-claim-server/853504/11 "2023-09-14T17:31:26Z")
I confirm that it doesn’t work in any way. unable to claim servers for 2 days. ---
**Author:** ![shmookles](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shmookles/32/153691_2.png) [@shmookles](https://forums.plex.tv/u/shmookles)\ **Post date:** [September 14, 2023, 7:17pm UTC](https://forums.plex.tv/t/unable-to-claim-server/853504/12 "2023-09-14T19:17:20Z")
I can confirm this as well, cannot claim a server for 2 days. @ChuckPa can we have an update? My server is based in Finland. ---
**Author:** ![e18n](https://avatars.discourse-cdn.com/v4/letter/e/b2d939/32.png) [@e18n](https://forums.plex.tv/u/e18n)\ **Post date:** [September 14, 2023, 7:24pm UTC](https://forums.plex.tv/t/unable-to-claim-server/853504/13 "2023-09-14T19:24:53Z")
Sidenote: I received an email from Plex saying they will start blocking plex servers hosted by Hetzner from October 12th. ---
**Author:** ![Nevrion](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nevrion/32/267007_2.png) [@Nevrion](https://forums.plex.tv/u/Nevrion)\ **Post date:** [September 14, 2023, 7:50pm UTC](https://forums.plex.tv/t/unable-to-claim-server/853504/14 "2023-09-14T19:50:09Z")
wtf? realy? ---
**Author:** ![e18n](https://avatars.discourse-cdn.com/v4/letter/e/b2d939/32.png) [@e18n](https://forums.plex.tv/u/e18n)\ **Post date:** [September 14, 2023, 7:56pm UTC](https://forums.plex.tv/t/unable-to-claim-server/853504/15 "2023-09-14T19:56:20Z")
**Important notice about the hosting service you may be using.** We’re contacting you to let you know about an upcoming action that is likely to affect your Plex Media Server setup. You’re receiving this notice because the IP address associated with a Plex Media Server on your account appears to come from a service provider that hosts a significant number of Plex Media Servers that violate our Due to the large-scale violations occurring from that hosting provider, we will be taking action soon to block access and activity from Plex Media Servers hosted by that provider. **We will start these blocks on Thursday, October 12, 2023**. If you leave your current installation as-is, you will have issues connecting to it from Plex apps as well as managing it. To avoid these issues, we suggest that you consider alternative hosting options, including hosting it from your home. When moving your Plex Media Server installation, we encourage you to review our article on [moving a server install to another system]). These instructions will assist you with migrating the install as-is, so that you don’t have to set it up from scratch. ---
**Author:** ![timjtech](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/timjtech/32/219470_2.png) [@timjtech](https://forums.plex.tv/u/timjtech)\ **Post date:** [September 14, 2023, 11:03pm UTC](https://forums.plex.tv/t/unable-to-claim-server/853504/16 "2023-09-14T23:03:42Z")
I’ve not been able to claim my new self hosted PMS either. I get these errors but I’m not sure if it’s related: Request came in with unrecognized domain / IP ‘#.#.#.#’ in header Host; treating as non-local I’ve followed the instructions but I keep getting “Not Authorized”. Is this related? ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [September 14, 2023, 11:28pm UTC](https://forums.plex.tv/t/unable-to-claim-server/853504/17 "2023-09-14T23:28:57Z")
Hi all… I see a lot of people chiming in here, with different issues, but one common factor seems to be `self hosted` Above could mean a lot of different things, but for a start, then yes, on the 12th of Oct. we will block one service provider, but that **NOT** now 😉 (And nope, this thread is not for this, but for helping people out claiming their servers!) All with the problem, I need you to reproduce, and right after that upload a zip with your [PMS logs,](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) and we will look into that Thanks ---
**Author:** ![Nevrion](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nevrion/32/267007_2.png) [@Nevrion](https://forums.plex.tv/u/Nevrion)\ **Post date:** [September 15, 2023, 12:38am UTC](https://forums.plex.tv/t/unable-to-claim-server/853504/18 "2023-09-15T00:38:10Z")
Hi @dane22 Thanks for your answer. Today I tried to set up a new server on several devices at several locations (Hetzner, home, laptop, NAS, desktop) after I was no longer able to log in after a server move and stupidly logged out of the server beforehand. sorry for my bad english ---
**Author:** ![e1plex4](https://avatars.discourse-cdn.com/v4/letter/e/ee59a6/32.png) [@e1plex4](https://forums.plex.tv/u/e1plex4)\ **Post date:** [September 15, 2023, 2:30pm UTC](https://forums.plex.tv/t/unable-to-claim-server/853504/20 "2023-09-15T14:30:38Z")
Also having trouble claiming servers for the past 2 days. Any help would or insight would be highly appreciated. [Plex\_Logs\_Server\_30867.tar.gz](https://forums.plex.tv/uploads/short-url/s6xApoBQTSSGtiLIru0uVB0a7Z7.gz) (1.6 MB) ---
**Author:** ![wutru09](https://avatars.discourse-cdn.com/v4/letter/w/71c47a/32.png) [@wutru09](https://forums.plex.tv/u/wutru09)\ **Post date:** [September 15, 2023, 3:34pm UTC](https://forums.plex.tv/t/unable-to-claim-server/853504/21 "2023-09-15T15:34:59Z")
Hi having the same issue here. Though I was because of using a 3rd party docker image. But official Linux/Windows installers from plex themself are also unclaimable. Here are my logs from new clean install, but still unclaimable. [ServerLogs.tar.gz](https://forums.plex.tv/uploads/short-url/5yryA3tufkouxu8mBu0g3nr3Vpu.gz) (87.1 KB) [Next page](https://forums.plex.tv/t/unable-to-claim-server/853504.md?page=2)