# Unable to claim server

**URL:** <https://forums.plex.tv/t/unable-to-claim-server/920539>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [May 29, 2025, 2:31pm UTC](https://forums.plex.tv/t/unable-to-claim-server/920539 "2025-05-29T14:31:33Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Exoseed](https://avatars.discourse-cdn.com/v4/letter/e/eada6e/32.png) [@Exoseed](https://forums.plex.tv/u/Exoseed)\
**Post date:** [May 29, 2025, 2:31pm UTC](https://forums.plex.tv/t/unable-to-claim-server/920539/1 "2025-05-29T14:31:33Z")

</div>

Server Version#:  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

Hi everyone,

Getting real tired of Plex lately… I recently had to reinstall it on my server, a small DS218play NAS which always worked fine for my use. Issue is it won’t let me reclaim it for some reason.

When I install, I choose “Use the claim token” option and enter the token from [account.plex.tv/fr/claim](http://account.plex.tv/fr/claim). But every time, it hits me with an error message saying this: “ERROR: unable to claim, can’t dialog with [Plex.tv](http://Plex.tv)”

It says “installation time was too long or communication issues with [Plex.tv](http://plex.tv/) occured” (screenshot below in French).

 ![plex](https://global.discourse-cdn.com/plex/original/4X/f/5/e/f5eaff4c0c6e0b741b7b23ac9f3082961f37039f.jpeg)

I never had this error occured before. I don’t have a VPN active, Adblock is disabled, Quickconnect too, I don’t see why or how this could happen.

Any ideas? Thanks for the help.

---

<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [May 29, 2025, 2:50pm UTC](https://forums.plex.tv/t/unable-to-claim-server/920539/2 "2025-05-29T14:50:12Z")

</div>

Could be a problem with the DNS failing to resolve the plex domain. [Server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) might contain a pointer towards the issue.

Have you tested if using [Google DNS](https://developers.google.com/speed/public-dns) (8.8.8.8 or 8.8.4.4) or CloudFlare DNS (1.1.1.1) instead?

---

<div class="post-metadata">

**Author:** ![Exoseed](https://avatars.discourse-cdn.com/v4/letter/e/eada6e/32.png) [@Exoseed](https://forums.plex.tv/u/Exoseed)\
**Post date:** [May 29, 2025, 3:08pm UTC](https://forums.plex.tv/t/unable-to-claim-server/920539/3 "2025-05-29T15:08:36Z")

</div>

Well, that did the trick. Thanks a lot! That’s weird since it worked really well for 2 years now but indeed using [Google DNS](https://developers.google.com/speed/public-dns) made it work.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 27, 2025, 3:09pm UTC](https://forums.plex.tv/t/unable-to-claim-server/920539/4 "2025-08-27T15:09:27Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.