# Unable to claim server
**URL:** https://forums.plex.tv/t/unable-to-claim-server/935534
**Category:** Plex Media Server
**Tags:** server-terramaster
**Created:** [January 17, 2026, 11:15am UTC](https://forums.plex.tv/t/unable-to-claim-server/935534 "2026-01-17T11:15:29Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@ma64765](https://forums.plex.tv/u/ma64765)
#### Post date: [January 17, 2026, 11:15am UTC](https://forums.plex.tv/t/unable-to-claim-server/935534/1 "2026-01-17T11:15:29Z")
Server Version#: 1.42.2.10156
Player Version#:
I am new to Plex and have set up Plex Media Player on my Terramaster NAS drive running TOS 6.0 but when accessing this it does not allow me to claim the server. I have tried to find solutions to this, but everything seems to go over my head and I can’t find simplified instructions on how to claim the server which I am trying to do using the Plex Media Server web interface.
Is anyone able to help with easy to follow and understandable fix
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### Author:  [@dbirch](https://forums.plex.tv/u/dbirch)
#### Post date: [January 17, 2026, 5:26pm UTC](https://forums.plex.tv/t/unable-to-claim-server/935534/2 "2026-01-17T17:26:48Z")
What happens when you go to `http://[Local Plex Media Server IP Address]:32400/web`
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### Author:  [@ma64765](https://forums.plex.tv/u/ma64765)
#### Post date: [January 17, 2026, 5:55pm UTC](https://forums.plex.tv/t/unable-to-claim-server/935534/3 "2026-01-17T17:55:17Z")
All fixed now, I reinstalled the operating system (TOS) and now claimed the server.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [April 17, 2026, 5:55pm UTC](https://forums.plex.tv/t/unable-to-claim-server/935534/4 "2026-04-17T17:55:27Z")
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