# Unable to claim, something went wrong

**URL:** <https://forums.plex.tv/t/unable-to-claim-something-went-wrong/887350>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [September 4, 2024, 9:00pm UTC](https://forums.plex.tv/t/unable-to-claim-something-went-wrong/887350 "2024-09-04T21:00:23Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![AGeekDad](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ageekdad/32/161045_2.png) [@AGeekDad](https://forums.plex.tv/u/AGeekDad)\
**Post date:** [September 4, 2024, 9:00pm UTC](https://forums.plex.tv/t/unable-to-claim-something-went-wrong/887350/1 "2024-09-04T21:00:23Z")

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Server Version#: 1.40.5.8897

I’ve been troubleshooting this for several days. First I couldn’t access my server at all on my account, but other members of my plex home could. I was also unable to play some .avi files. I downgraded to previous version and .avi files are working.

It’s been showing the “something went wrong” message even though I’ve installed/uninstalled/reinstalled various versions.

I forced it to go unclaimed, but now when I click the “Claim Server” nothing happens. I was able to access Plex from a TV on my local network by manually entering the IP address.

[Plex Media [Server Logs\_2024-09-04\_15-50-53.zip|attachment]](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)

(upload://ijezqcYHW4diP1vzlGIoCBW7rRG.zip) (594.8 KB)

 ![image](https://global.discourse-cdn.com/plex/original/4X/f/5/4/f54d5b3028a278cda2612d4461d8ab14b48eb284.png)

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 3, 2024, 9:01pm UTC](https://forums.plex.tv/t/unable-to-claim-something-went-wrong/887350/2 "2024-12-03T21:01:12Z")

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