# Unable to claim the server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [March 2, 2024, 1:07pm UTC](https://forums.plex.tv/t/unable-to-claim-the-server/871024 "2024-03-02T13:07:35Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![emanuelesabatino](https://avatars.discourse-cdn.com/v4/letter/e/3ab097/32.png) [@emanuelesabatino](https://forums.plex.tv/u/emanuelesabatino)\ **Post date:** [March 2, 2024, 1:07pm UTC](https://forums.plex.tv/t/unable-to-claim-the-server/871024/1 "2024-03-02T13:07:35Z")
Server Version#: 1.40.0.7998 I’m unable to claim the server. I tried everything I found: claimIt doesn’t work (got error:500 and all fixes doesn’t work to me) I also tried reinstalling Plex a lot of times but still nothing. It also says to update the server, but at least the OS doen’t find any new update for it (so far i always updated it via OMV or directly via command line) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [March 2, 2024, 2:47pm UTC](https://forums.plex.tv/t/unable-to-claim-the-server/871024/2 "2024-03-02T14:47:51Z")
[Server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) might give a clue on what’s going on (or what isn’t working). Sounds like there might be a connection issue preventing the server from talking to Plex‘s backend (e.g. some firewall, bad DNS…) ---
**Author:** ![emanuelesabatino](https://avatars.discourse-cdn.com/v4/letter/e/3ab097/32.png) [@emanuelesabatino](https://forums.plex.tv/u/emanuelesabatino)\ **Post date:** [March 3, 2024, 4:44pm UTC](https://forums.plex.tv/t/unable-to-claim-the-server/871024/3 "2024-03-03T16:44:07Z")
[Plex Media Server Logs\_2024-03-03\_17-43-06.zip](https://forums.plex.tv/uploads/short-url/uvXSJgBQWzftlG4sKhdqwWWSi6o.zip) (217.1 KB) Here’s the logs. Also I already had it working without any problem like a month ago, but like a week ago I lost all the libraries in Plex and started getting this error when I tried to add 'em again. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 3, 2024, 5:49pm UTC](https://forums.plex.tv/t/unable-to-claim-the-server/871024/4 "2024-03-03T17:49:54Z")
@emanuelesabatino DNS error ```auto Mar 02, 2024 14:10:52.940 [140735283031936] DEBUG - [HCl#4] HTTP requesting GET https://plex.tv/api/v2/user/privacy?X-Plex-Token= Mar 02, 2024 14:10:52.960 [140735178682592] WARN - [HttpClient/HCl#4] HTTP error requesting GET https://plex.tv/api/v2/user/privacy?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxe host name) (Could not resolve host: plex.tv) Mar 02, 2024 14:10:52.960 [140735283031936] WARN - [Analytics] Couldn't get analytics privacy settings. Trying again soon. Mar 02, 2024 14:10:52.961 [140735283031936] DEBUG - [HCl#5] HTTP requesting GET https://plex.tv/api/v2/features?X-Plex-Token= Mar 02, 2024 14:10:52.962 [140735178682592] WARN - [HttpClient/HCl#5] HTTP error requesting GET https://plex.tv/api/v2/features?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxe host name) (Could not resolve host: plex.tv) Mar 02, 2024 14:10:52.962 [140735283031936] WARN - FeatureManager: Couldn't get features. Trying again soon. Mar 02, 2024 14:10:52.962 [140735283031936] DEBUG - [HCl#6] HTTP requesting GET https://plex.tv/api/v2/release_channels?X-Plex-Token= Mar 02, 2024 14:10:52.963 [140735178682592] WARN - [HttpClient/HCl#6] HTTP error requesting GET https://plex.tv/api/v2/release_channels?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxe host name) (Could not resolve host: plex.tv) Mar 02, 2024 14:10:52.963 [140735283031936] WARN - [AutoUpdateRequestHandler] Couldn't get update channels. Trying again soon. Mar 02, 2024 14:10:52.964 [140735283031936] DEBUG - Waiting for server condition to be signaled. ``` ---
**Author:** ![emanuelesabatino](https://avatars.discourse-cdn.com/v4/letter/e/3ab097/32.png) [@emanuelesabatino](https://forums.plex.tv/u/emanuelesabatino)\ **Post date:** [March 3, 2024, 9:48pm UTC](https://forums.plex.tv/t/unable-to-claim-the-server/871024/5 "2024-03-03T21:48:01Z")
That means I should set another DNS, right? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 3, 2024, 9:59pm UTC](https://forums.plex.tv/t/unable-to-claim-the-server/871024/6 "2024-03-03T21:59:22Z")
whatever you think you setup isn’t working. go in and fix your configuration ---
**Author:** ![emanuelesabatino](https://avatars.discourse-cdn.com/v4/letter/e/3ab097/32.png) [@emanuelesabatino](https://forums.plex.tv/u/emanuelesabatino)\ **Post date:** [March 30, 2024, 1:17pm UTC](https://forums.plex.tv/t/unable-to-claim-the-server/871024/7 "2024-03-30T13:17:36Z")
Sorry for the late reply, but I was able to claim it while connected to another network, but as soon as I connected it to the other network it gave me again the same problem, despite I now changed the DNS to a static one (google, 8.8.8.8) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 28, 2024, 1:18pm UTC](https://forums.plex.tv/t/unable-to-claim-the-server/871024/8 "2024-06-28T13:18:07Z")
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