# Unable to connect after upgrading **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [July 9, 2020, 6:36am UTC](https://forums.plex.tv/t/unable-to-connect-after-upgrading/611921 "2020-07-09T06:36:15Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![rish\_wealthy\_org](https://avatars.discourse-cdn.com/v4/letter/r/d78d45/32.png) [@rish\_wealthy\_org](https://forums.plex.tv/u/rish_wealthy_org)\ **Post date:** [July 9, 2020, 6:36am UTC](https://forums.plex.tv/t/unable-to-connect-after-upgrading/611921/1 "2020-07-09T06:36:16Z")
I upgraded from 1.18.7 to 1.19.5 and now my server is not recognized at all by plex. I can go to [http://MY:32400/web](http://MY:32400/web), I get the error " The server you’re trying to access doesn’t want to let you in. Make sure you’re signed in as a user with access to this server." But I am signed into the main admin account. It first says unable to connect insecurely, which it didn’t before. But even if I allow insecure connections, I get a “No Soup For You - You do not have access to this server” error. UPDATE: Rolled back to 1.18.7 and STILL cannot connect. Server Version#: 1.19.5 Player Version#: Plex Web I figured out how to get the logs directly from my server without access to the interface. [Logs.tar.gz](https://forums.plex.tv/uploads/short-url/sViV3BfsYunSan3B3xCPFxdPdIl.gz) (2.1 MB) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [July 9, 2020, 12:39pm UTC](https://forums.plex.tv/t/unable-to-connect-after-upgrading/611921/2 "2020-07-09T12:39:34Z")
Have you already looked into this support article? > **[Why am I locked out of Server Settings and how do I get in? | Plex Support](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/)** > > In some rare situations, you may find yourself “locked out” from being able to access your Plex Media Server and... ---
**Author:** ![rish\_wealthy\_org](https://avatars.discourse-cdn.com/v4/letter/r/d78d45/32.png) [@rish\_wealthy\_org](https://forums.plex.tv/u/rish_wealthy_org)\ **Post date:** [July 9, 2020, 2:02pm UTC](https://forums.plex.tv/t/unable-to-connect-after-upgrading/611921/3 "2020-07-09T14:02:25Z")
yes. No luck ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 9, 2020, 3:32pm UTC](https://forums.plex.tv/t/unable-to-connect-after-upgrading/611921/4 "2020-07-09T15:32:44Z")
IP address of the server and of your computer you’re accessing it from? What’s the URL (IP) you’re using? ---
**Author:** ![rish\_wealthy\_org](https://avatars.discourse-cdn.com/v4/letter/r/d78d45/32.png) [@rish\_wealthy\_org](https://forums.plex.tv/u/rish_wealthy_org)\ **Post date:** [July 9, 2020, 6:13pm UTC](https://forums.plex.tv/t/unable-to-connect-after-upgrading/611921/5 "2020-07-09T18:13:04Z")
When I access it from [http://198.37.103.83:32400/web](http://198.37.103.83:32400/web) , I get “No Soup For you” When I try to SSH tunnel on port 32400 so I can tunnel in and access it from localhost:32400, I can SSH in but then get the error “channel 4: open failed: connect failed: Connection refused” It’s a remote server in a datacenter. I am accessing it from my home computer, I used to access it via plex.tv/web, but it isn’t working. It won’t even work when I try to access it from the web. ---
**Author:** ![rish\_wealthy\_org](https://avatars.discourse-cdn.com/v4/letter/r/d78d45/32.png) [@rish\_wealthy\_org](https://forums.plex.tv/u/rish_wealthy_org)\ **Post date:** [July 9, 2020, 6:27pm UTC](https://forums.plex.tv/t/unable-to-connect-after-upgrading/611921/6 "2020-07-09T18:27:00Z")
NEVERMIND. My media server was off. When connecting to it remotly. I noticed that my server had been WHIPED OUT!! and I am starting fresh. What is going on? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 9, 2020, 6:27pm UTC](https://forums.plex.tv/t/unable-to-connect-after-upgrading/611921/7 "2020-07-09T18:27:57Z")
That is normal. (No Soup) You cannot setup / claim a server from a WAN IP. (PMS protects your server/data if not associated with an account from unauthorized access as the admin) SSH channel 4 is a problem which I’m working on. Somewhere / Someone changed how SSH works. Apparently somebody thought channels 3 & 4 are a security risk 🙄 ---
**Author:** ![rish\_wealthy\_org](https://avatars.discourse-cdn.com/v4/letter/r/d78d45/32.png) [@rish\_wealthy\_org](https://forums.plex.tv/u/rish_wealthy_org)\ **Post date:** [July 9, 2020, 6:29pm UTC](https://forums.plex.tv/t/unable-to-connect-after-upgrading/611921/8 "2020-07-09T18:29:17Z")
I claimed server again, now my account has TWO servers. And even when connecting to localhost, and adding all my libraries, I STILL get “No Soup” Despite being on localhost ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 9, 2020, 6:30pm UTC](https://forums.plex.tv/t/unable-to-connect-after-upgrading/611921/9 "2020-07-09T18:30:15Z")
Open the Plex/Web browser -\> Settings - Authorized Devices - Servers (dropdown). Now you can remove the older / no-longer-valid one. After doing this, CTRL-F5 the Plex/Web browser to make it download fresh from Plex.tv ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 7, 2020, 6:30pm UTC](https://forums.plex.tv/t/unable-to-connect-after-upgrading/611921/10 "2020-10-07T18:30:19Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.